TextbookX Reviews 490

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

SCAMMERS DO NOT RENT FROM THEM. They will give you the same return label for your books and then claim you never sent one of the books so they can charge you extra. They are thieves preying on broke... See more

Rated 1 out of 5 stars

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... they never sent it, only a receipt for purchase..... See more

Rated 4 out of 5 stars

Thank you so much! It's nice to know that you have such a good Customer Service department--and it's really hard on students and faculty, and especially your online bookstore. This season has been... See more

Rated 1 out of 5 stars

Ordered multiple books and two of them have already been canceled. One I received a confirmation email that the order had been fulfilled. Have ordered from many different book companies over 12 years... See more

Company details

  1. Hobby Store

Written by the company

TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.


Contact info

2.2

Poor

TrustScore 2 out of 5

490 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beyond easy

Simple, easy and efficient way to purchase what I needed. No fuss. Reasonable delivery time. Acceptable prices. Thank you.

February 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Danielle

I’ve been using it to buy books for school. Most of the time they have pretty good used cheaper books for what I need. Never had a problem returning or with refunds

August 24, 2022
Unprompted review
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Rated 4 out of 5 stars

Organized!

I like how the textbook source gave your materials in an organized list by class. It took a few tries to get the hang of, but now once I know what I am doing, it is super helpful and easy!

January 1, 2023
Unprompted review
Rated 5 out of 5 stars

Good Experience!

Great experience ordering from this bookstore! Textbooks I needed came in a timely manner, and was packaged nicely. Simple to find what you need and a reliable online store.

January 21, 2023
Unprompted review
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Rated 1 out of 5 stars

Lack of customer service!!!!!!!!!

I placed the order and finally after a few days received tracking information, however a week later the books still had not shipped. My daughter went without books for 2 weeks. I called them and they stated would ship books ground so would arrive quicker. Problem is only one book shipped. I had to order book through amazon (was cheaper) and was told they would not refund book until I received it and sent back at my expense. If possible, find other options for your books!

Update: asked to speak with a manager was told no one available to speak with me, took my number and days later I’m still waiting on a manager to reach out to me.

Update: My daughter received a notification from her school bookstore books had arrived, she gets there book I have already repurchased was showing delivered but they didn’t receive. They advised her to call customer service 🫥. Called customer service rep told me a label was created but it has not shipped out. I explained myself and the bookstore show it delivered after an extremely long hold I was told by Cameron that I will be refunded for the book. Thank You Cameron for helping close this ridiculous saga.

January 20, 2023
Unprompted review
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Reply from TextbookX

Greetings,

I first want to apologize for the various issues you faced in receiving and getting a refund for this portion of your order. We strive to create a seamless experience for our customers and see that in this instance, we missed the mark. I have confirmed that you will receive your refund and and have brought our internal teams together to improve experiences like this moving forward.

I will follow up with a phone call as well.

We appreciate your feedback.

Warmest Regards,

TextbookX Management

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Rated 5 out of 5 stars

This is a simple and easy setup to use…

This is a simple and easy setup to use and lets you compare prices as well as finds your textbooks for you. Overall easy to navigate. Wish prices were lower but buying them this way is so easy.

Rylie A

January 10, 2023
Unprompted review
Rated 4 out of 5 stars

Easy to purchase

Easy to purchase, but eBook sometimes was difficult to open through the site and instructions were a bit unclear, but overall easy to use.

January 2, 2023
Unprompted review
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Rated 5 out of 5 stars

I always get my books on time

I always get my books on time or earlier and they are always in great condition no matter if I get them new or in used condition. Each semester comes without worry when I make my textbook orders.

Spencer M

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

I was given a list of textbooks I…

I was given a list of textbooks I needed for the courses I had registered for, no stress of trying to find the right book. I was also given several options of how I wanted to get the textbooks with prices included. Textbooks were shipped to me and shipping updates were sent throughout the whole experience!

December 9, 2022
Unprompted review

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