I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Direct Mail Advertising
- Internet Marketing Service
- Online Marketing Agency
- Software Company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Textlocal.in
Hi Hashid,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Advertisement
payment gateway doesn't work properly
July 4, 2024
Good service
June 23, 2024
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
excellent support but not to improve UI
June 22, 2024
Reply from Textlocal.in
Hi Pradeep,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Advertisement
Reply from Textlocal.in
Hi Rishab,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Service stopped
March 26, 2024
Easy to subscribe sms package
Easy to subscribe SMS packages and explained easy to configure sms APIs.
March 22, 2024
Reply from Textlocal.in
Hi Nalin,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Advertisement
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Best service and support
Very good platform for sms gateway and Api. Easy to use interface.
February 19, 2024
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Advertisement
Pathetic service
Pathetic service, dashboard doesn't work half the time. Also their team is quite unresponsive nd vague when it comes to resolving queries
January 28, 2024
service and people
January 16, 2024
Unprompted review
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
sms are not delivered to hundreds of…
sms are not delivered to hundreds of subscribers
December 30, 2023
Excellent for the service
December 19, 2023
Reply from Textlocal.in
Hi Jana,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Advertisement
Customer responsiveness and problem solving
I would credit customer-facing executive Aparna Jaiswal who has been super responsive and always ready to solve all problems.
December 15, 2023
Reply from Textlocal.in
Hi there,
Thank you for the positive review. We'll share your kind words with Aparna.
Thanks,
Team Textlocal
Support with Rakesh Jingad was great
Support with Rakesh Jingad was great. He quickly diagnosed the problem and rectified it. Thanks so much
December 12, 2023
Unprompted review
NO SUPPORT FOR EXCEL TO SMS PLUGIN
Great experience until now. But after sudden discontinuation of Excel SMS plugin, its use is limited and very tiresome to send sms. All my formulas and setting to send pre configured message through Excel is of no use now.
It is really not good to know about discontinued support for the Excel to SMS plugin. We send daily absentees messages to parents daily, for this purpose we use customized message for each of the absent students through excel formula based on its admission number and send it through the plugin. But it is not so much easy through merge field process:
1. First we get the absentees admission number, add it to excel and populate the name and mobile number.
2. Then convert it to csv format as per textlocal requirement.
3. Delete the existing contacts in the Absent contact group.
4. upload the current list.
5. send sms using the merge field option.
Please Please Please provide the plugin option to send sms through excel file directly.
December 9, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.