Tfl Ldn 

Tge driver had a bad attitude and treated me so bad. I reported and made complain, but tfl called and say didn't find anything.

I take the Bus Journey, Route 91 and 18 but route 18 is delayed. I waited at the bus station for over 30 minutes. TFL charged me double. It is not responsible and reasonable that I need to pay more than usual for a delayed service. I emailed TFL but after 10 working days, they have still not replied. It is terrible and just like stealer to steal my money. I tried to take routes 91 and 18 before and they just charged me 1.75 which is acceptable and nice.

Usually TFL is good, but occasionally they overcharge and the charges are posted after the day you were traveling. It is possible to complain and get your money back, but it is an arduous process.

where is the service delay refund link?
all links point to the main account area but not to the refund page

Awful awful experience, with a so called professional TfL driver shouting at me, claiming I hadn’t paid for my journey when I did in front of him, he called the police on me and was forced to tell the truth and say I did pay! No accountability from anyone in this rubbish organisation! I’ve been sent from pillar to post, round in circles as no one wants to take the blame or responsibility. I had to repeatedly email before getting an answer and it looks like they’ve blocked me after saying in line with their HR policy, they can’t disclose what they’ll do with him. Trash people. If they’re not striking for more money, they’re displaying how poor their customer services are. Many of other hard working individuals would be happy to have that job and be better at it!

A 10 minutes trip by tube from Hounslow East to South Ealing (tapped in and out,as usual) costed me £9.90 in that day,and if that was not enough i was charged the next day same amount,even i was home all day. So that is a total of £19.80. This time you won't get away with it. Few months back you charged me twice £6.60 for a trip from Hounslow East to Heathrow Terminal 4. People on the phone are doing everything possible to send you to the tfl account website,where you can't do anything about refunding unless you had your bank card registered pre travel. I emailed you as well,looks like an answer is expected within 10 working days,while my money is blocked into your bloody pockets. Will give it maximum a month and if not fully refunded i will take you to court,YES FOR THIS LITTLE AMOUNT OF MONEY I AM WILLING TO SPEND A LOT JUST TO HAVE ALL MY MONEY BACK!!!

Another 1 Star review for TFL. Cancellation on the Elizabeth Line for a Reading service. A few minutes warning and not updated on the TFL App.
Utterly useless…
Oh, and when you point out to staff how terrible the service is be careful you’re not reported for assault…
The staff were unable to explain the cancellation, obviously 🙄

TFL London is down the drain, trains always delayed, cancelled or too busy to get on.

My husband broke his ankle 3 months ago and we have been in dire circumstances as he was only earning SSP. They will not relook at 2 penalty notices as we thought the car had added to their website and it hadn't. It was a genuine error as if they'd bothered to look at the account I had paid the Monday and Tuesday, added the car and assumed it would all be ok but no, there had been an error of some sort, leaving me with a bill of £180 that we can ill afford. If you are vulnerable, as we were, they don't give a continental. Unbelievably shameless

Another joyous weekend with engineer works! Can someone please explain how we can have so many engineer works and yet suffer from so many signal failures in the week?

Terrboe..

Just want to pay my £15 and the website is unusable - doesnt function

Why does it need my date of birth
Why does it need a security code
Why does it need a mothers maiden name
All intusion and personal details for oaying a smoke screen!

Extortionate price for the pleasure of being squashed next the vilest, most disgusting scum on the planet.

TFL NEEDS TO GO BACK TO THE GOVERMENT
TFL IS OVERPRICED and staff RUDE AS HELL
and you need to hire BRITISH CITIZEN THAT WANT TO MAKE BRITAN GREAT AGAIN

0 stars. Beware they overcharge then try to deny it. They charged me twice. When i complained. They said i hadn't paid enough. So they charged me more

I applied for the refund of your overcharge on 26.Feb by phone , and I was allowed to use the screenshot as the evidence to do the refund on 22. Feb because of TFL technical problem about the adding contactless ,I could not wait for long , so I called TFL staff on 26th Feb , she asked many questions to be sure that I am eligible to get the refund, she promised me that the she had done the refund processing , it need to wait about 5 working days , however, I don see any refund yet. Your colleague did trick me , That was too rude and crazy.

Always late

Absolutely shocking,TfL do not care about the people who live in London and the outer boroughs or the visitors to London. All they care about is making money with false fines. Ulez has not made any difference to the air quality. The London mayor is a theif

Awful service! Because of ulez I've had to use your disgusting busses.
Not only do I have to listen to other people's music, drunks get on oh and the bloke bluntly doing cocaine!!! the service is so unreliable my kids are getting late marks at school so the attendance people are involved.
Also can never go into London as your services are cancelled or your on strike!

I have used public transport twice in the last couple of weeks. The 1st time my daughter and I went to the theatre in our local town. We were waiting for the bus home. The bus app was saying due in 1 minute, then due in 2 minutes, this went on for 30 minutes. The busses are meant to run every 20 minutes. We ended up having to get 2 different busses. A 40 minute journey took over 2 hours in the end.
My 2nd journey was into the West End for another theatre trip.this time by train. We had booked a table for dinner before the show. The journey started well, we got as far as Lewisham when the train stopped. We sat there for ages eventually the train was diverted but crawled along. We ended up getting 2 tube trains, that weren't part of the original planned journey. We missed our restaurant booking and ended up eating a meal deal and eating it on the tube. We just made it to the theatre in time for the play.

Been waiting since June 2023 for my PCO licence from this communist outfit. Enhanced DBS Clear. Topographical test passed. Language test passed. H&S test passed. Absolute shower of effluent. Test centre in Cromwell Road staffed by r3t4rds. Computers from the 90s. Work at snails pace. Dinosaur outfit that needs to be investigated for gross incompetence beyond any measurable scale.