thaely.com Reviews 180

It seems that there is not a lot going right, except the smooth online ordering process. I ordered to Switzerland 4 months ago… after several times of back- & forth via email the result is: no shoes, no delivery, no compensation, no solution. They just did not get it right & confirmed: shoes where delivered. But obviously not to the right address & they don’t care I suggest :( sad !!

I ordered and paid online for a pair of shoes THAELY in oct 2022. I immediately received a formal order acknowledgement by email. No news after almost 2 months, so I contacted Sales Thaely end Nov 2022. I was told that there was a delay because the no more stock in the color I ordered. They proposed another color against a 20US$ discount, which I accepted. Refund via cc was meant to happen "within 4 to 5 working days". I did not received. I contacted them again and again. Despite several follow-up emails, I have to-date 31 Jan 2023: 1-no refund, 2-no shoes, 3-no response at all to my emails.
My conclusion: Thaely is is a scam. I do not recommend online order/payment to anyone. Watch out !!!

I've been using the shoes for well over a year, easy to clean and have been comfier than many other sneakers I own. Shipping took some time, although with new companies I can understand logistics are difficult sometimes. Overall angood experience.

I was excited to own a pair of these sustainable Thaely shoes.

Order went through fine. Noticed after a few weeks the shoes hadn't shipped. I emailed the sales email address provided on their website. Someone said they would look into it. I emailed again when I didn't receive a notification the shoes had shipped.

Finally, after this second email I got an email saying the shoes had shipped with a tracking number attached that didn't work.

I suspected for whatever reason, scam or otherwise, that I was never getting these shoes, so emailed asking for a refund and that was handled quickly. I was refunded for the shoes that I order and paid for but that were never shipped or received.

Overall very disappointing experience. I would recommend not ordering from them.

It has been months now and no shoes have arrived. I have emailed a few times and am just met with a response saying please bear with us, but no estimated date or anything. I suspect this is a scam

What a sad ending to an exciting experience and support I was willing to give to this company. I watched a well renowned YouTube channel supporting this brand giving it a global reach and with a sustainable case at heart I decided to show my support and boy was I taken for a good old ride.

I pre ordered a pair of their trainers that took months to come out and when they finally did come out after me chasing them to see when it will happen they sold out multiple times before I got to order meaning there was no point in paying for a pre order as it didn’t mean you were reserved a pair, you were simply just giving them a deposit for no reason however I gave them the benefit of the doubt and thought ok, I’ll wait for them to come in stock, I waited and waited and finally after another month I decided to have another look at their website and found out that they have had stock and been in stock for some time with no notification what so ever to my order however even then I have them another chance and ordered my pair of trainers, paid the outstanding balance and placed my order. Week after week I was waiting for my delivery so after the second week I thought I would email to see when it will be delivered and they told me I haven’t made an order and that I would need to order again, so when I told them I did and sent screen shots they didn’t reply for days and when they did they said the same thing until I kicked up a fuss and they finally said it will be with me within a week. Surprise surprise nothing turned up and they finally stopped emailing me back so I had to take a different course of action to get my money back. No reply from them what so ever regarding my order or complaint. I think it is simply a well organised scam. Stay well away.