That Fat Cow Reviews 128

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The cooked brisket is absolutely amazing and worth every penny. Not only was the meat delicious but they hand delivered to make sure I got it just a couple of days before Christmas. Amazing service an... See more

Rated 5 out of 5 stars

Found this company after trying a certain other wagyu burger product from a well known supermarket which had increased the price considerably. The Fat Cow is exceptional in the product quality, and... See more

Rated 5 out of 5 stars

Main outlet for me was based in ilford, london. Messaged the company using instant messaging on the website and had immediate response during working hours. Staff very helpful and answered ques... See more

Rated 5 out of 5 stars

Ordered some dry aged burger mince as well as some steaks from That Fat Cow. Arrived a couple of days later, perfectly packaged, without any issues. As always, excellent quality beef! The pruct and se... See more

Company details

  1. Butcher Shop

Written by the company

The definitive online halal butcher


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service + steaks

Awesome service, these guys have a wealth of knowledge and they can advise and recommend great products.

Really enjoyed their steaks!

January 19, 2024
Advertisement
Rated 1 out of 5 stars

Damaged vac pack USDA Prime Smoked Brisket (

Vacuum packaing for our order for USDA smoked brisket (£150) was damaged on arrival meaning it was no longer vac packed and air had gotten into the product. I advised TFC immediately. They refused to replace it and said it would be fine to freeze as damage was ,'probably' caused by ice pack. I went back again to ask for money back. They refused and offered me a 'goodwill' gesture £15 voucher off my next purchase. I will never order from TFC again so voucher is worthless. Very poor experience. No responsibility by TFC. They got my money and didn't give a hoot about quality or customer experience.

November 23, 2023
That Fat Cow logo

Reply from That Fat Cow

Dear Mrs Broady,
Whilst we invite all feedback, positive and negative, we feel it is important that the facts are presented accurately.

You raised safety concerns about the received smoked brisket.

The inner vac seal for your brisket had been punctured. However you confirmed that the outer foil seal was received undamaged , so no air had entered the package after dispatch.

We provided picture proof of your brisket completely vac sealed prior to final dispatch. The brisket is freshly smoked and then chilled and vac packed to increase shelf life. You had asked if the brisket is safe to freeze.

As the brisket had been fully cooked and placed in a vac pack and a further sealed liner, which remained intact, we confirmed that there are no safety concerns with freezing or eating the product as received.

The £15 offered was a partial immediate refund, and not a voucher off your next order. This refund is awaiting to be processed following your acceptance as final resolution.

We do apologise that on this occasion, we didn’t fully meet your expectations. We assure you that all the items in your parcel were 100% according to health and safety guidelines upon receipt.

Advertisement
Rated 5 out of 5 stars

Awesome steak and great service

The order was delivered quickly and in excellent condition. Vacuum packed and kept cold so we could enjoy the full flavour.
My steaks had already been trimmed so little to do apart from salt and put on the pan to sizzle!

November 20, 2023
That Fat Cow logo

Reply from That Fat Cow

Thank you for the feedback Rafique. Glad you liked your steaks.

Rated 4 out of 5 stars

Well

Well, I had hoped a day earlier, but delivery did occurred at 9.34am si I was able to cut trim & freeze within 2 hours, my next order in December will be for a chined 3 bone foreribb ok.
Would like a bit off?£ ok
Thanks
Adrian Wise

November 2, 2023
That Fat Cow logo

Reply from That Fat Cow

Thank you Adrian for the review. It was lovely chatting to you in the lead up to your order and look forward to speaking to you again.

Rated 1 out of 5 stars

Unfortunately the steaks where not as…

Unfortunately the steaks where not as described

Cut very unevenly

Impossible to cook evenly

September 11, 2023
That Fat Cow logo

Reply from That Fat Cow

Apologies that you were unsatisfied with your order. As per our email chain, you ordered three Côte de boeuf, two tapered slightly at the edges.

Disagree that it made it impossible to cook evenly, all it required was a small trim to the edges. We offered a 15% refund and a 10% discount on your next order, you declined and requested a full refund even on the steak that didn't taper. Hope you enjoyed your meal none the less.

Thanks,
Team That Fat Cow

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Coming from a family full of butchers/meat suppliers. I have never tasted such pure, delicious, and authentic meat! Most of all the freshness is just phenomenal!

Thank you team fat cow!

August 18, 2023
Unprompted review
That Fat Cow logo

Reply from That Fat Cow

You're welcome Bushra!

Advertisement
Rated 5 out of 5 stars

I ordered 3 quantities of dry aged…

I ordered 3 quantities of dry aged burgers. They tasted incredible, everyone loved them. Overall easy to order and collect. I highly recommend.

August 12, 2023
That Fat Cow logo

Reply from That Fat Cow

Glad you loved the burgers as much as we do. Appreciate the review Rizwan

Rated 5 out of 5 stars

Great quality of food and Amazing customer service

Amazing customer service, great quality of food and very tasty. The beef short rib was above expectations and perfectly seasoned. The Australian wagyu was fresh and of good quality. I am happy I found “that fat cow” and will surely order again.

July 26, 2023
That Fat Cow logo

Reply from That Fat Cow

It was a pleasure fulfilling your order Michael. That Aussie wagyu really does hit the spot and forgiving in the cook.

Advertisement
Rated 4 out of 5 stars

Beautiful steak as described in their website

Ordered two pieces of 1kg steak and they are as described and beautiful. The packaging was good and it was sent using next day delivery. It would be better though to provide estimation date of delivery other than "We aim to dispatch orders within 3 working days of order date".

June 21, 2023
Rated 4 out of 5 stars

Great quality meat

Great quality meat. Delivery took a bit longer due to bank holidays and shipping issue but they tried to rectify it and upgraded delivery to next day

May 4, 2023
Advertisement
Rated 4 out of 5 stars

Great!

The burgers arrived in chilled boxes, the quality is good and as described. Unfortunately, I only received 1/2 my order as the 2 halves were meant to arrive in 2 separate boxes, one of which failed to arrive. As soon as I raised this, there were no qualms about resolving the matter. We mutually agreed on a resolution and it was dealt with promptly. Love the honesty. So will definitely be using again and again!

April 5, 2023
Rated 4 out of 5 stars

Quality

Quality items. Good customer service. Pre-arranging delivery / collection time would have earned the 5th star.

March 31, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look