Thathair Reviews 

The support team is great and always provides assistance whenever we have questions. I loved the Straight Halo Extension in Mochachino Brown. If I could make one suggestion, it would be to buy a second halo extension of the same type when you receive another one for free, as it looks much fuller when you wear two halo extensions together.

Loved it 😊

First time with hair extensions. Colour was perfect, length is great and feels like real hair. Still getting the hang of placing the band and adjusting the fit. Love it!!

Customer service was great! My hair didn’t match what I ordered and they assisted me with finding the correct color. I received the second order faster than the first and now it matches perfectly! Thank you for the support along the way.

Amazing quality and a perfect color match!!

The hair looks great and very real. Got the hair pretty fast and it's easy to put on. I am having fun with it.

I like both of the halos. The color matches well.

Color match perfect. First one off , that I picked ,but “that hair” exchanged without a problem. Thank you was on vacation when it came so not sure when delivered . Did not check date but did not have to wait long .

Beware!! Don’t purchase anything from this company! They won’t give you a refund just shop credit! Their product is garbage!! I made the mistake don’t do it!! You can’t contact anyone on the phone!! There’s no return address listed. You can only email them and they’re customer service sucks!!!!

Excellent service! I got a color that didn't match and their color matching experts looked at my pictures and recommended another color. After this, Customer Service sent me out a replacement. It was all done very quick and professional manner.

Can’t even speak for the actual product as the hair color I ordered didn’t suit me. But just FYI, they do NOT have “easy 30 day returns guaranteed” like it says on their website. I had to go back and forth with them for 3 days and finally threaten legal action for them to send me return instructions. IMO that is scammy. They tried everything to not allow me to return for a full refund. False advertisement is immoral

The deal was too good to be true, i wanted to add some more length on to my hair the color match was almost spot on, my only complaint is that it separates in 4 sections towards the bottom, I ended up with the 24 inch pieces which definitely could play a factor with that, I would definitely recommend.

I reached out to thathair on Instagram as I wasn’t sure of my exact colour match. They were fast in getting back to me and found me my exact hair shade which I was delighted with and then I purchased! Love the fact there’s the halo band and also clips to ensure the extensions don’t fall off.

Ordered the 14 and 18 inch brown to golden. The color matched perfectly! Now when I go out it looks like my own hair and gives me the length I like when going out to nice restaurants.

Very easy to work with on color and exchanges. Quick friendly customer service

Very disappointing experience. I ordered four halos and the package was massively delayed, forcing me to pay additional money to have it forwarded from Florida to Israel.

When I finally received the order, I opened one halo and the quality was horrible immediately. The hair felt dry, tangled, cheap, and poor quality straight out of the packaging. It was so bad I didn’t even put it on my head. After seeing the first one, I refused to even open the other three.

Customer service kept hiding behind policy instead of taking proper accountability for the delays, extra expenses, and unacceptable product quality.

For a “premium” hair company, this experience was a complete waste of money, time, and energy.

I order a wrong color! Then they send me a correction color! Without a Fee
Love it! I’m soo Thankful

Their 'easy return policy' is a scam.

I ordered the product for my mother for Mother's Day, and we found the color matched her hair well but the product itself didn't work with her hair length. She would need to cut her hair specifically for the product to give the illusion of layers and wear it daily to make it at all usable. So I contacted the company to start the refund process.

Here they tell me because I didn't do a color match consultation beforehand (something I told them isn't feasible for a surprise mothers day gift) I'm only eligible for store credit or half of my original subtotal refunded back. What good is a store credit when they only sell these extensions that didn't work for us? The color match consultation is useless to begin with since the color isn't the issue, so I have to have my mother sit through a needless digital consultation, then pay to ship it back to them, and their website mentions a '15 percent environment processing fee' will be taken out. $60 spent only to get at most $15 back after shipping and fees is an insult!

I love the halos that I bought. The only negative I have is that they are too large for my head whatever the hair clips are. Same for my daughter too. I am going to try to cut them down so we can wear our halos.

I had to contact customer support due to ordering the wrong length extensions. It was absolutely my fault, but I was treated with nothing but respect and compassion and simply told that they would be replaced and to gift the original ones to someone else. You don’t find that much anymore, and just know it was very much seen and very much appreciated 💕

Friendly and helpful reps, did their best to match color for me. Love this product.