Thathair Reviews 

1,468
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 824 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, noting its natural look and how well it blends. Many found the color matching spot on, ensuring a perfect blend. The customer service receives high acclaim for being incredibly helpful and prompt, especially when assisting with exchanges. Users appreciate the ease of application and comfortable wear, making the overall experience very positive. However, some customers noted concerns about product quality, citing issues like excessive hair loss or an artificial appearance. A few also found the product difficult to fit or too heavy. Additionally, some reviewers mentioned challenges with the return process, as returns were occasionally refused or had strict conditions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, natural look, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of the product and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers describing it as incredible,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product super simple and easy... See more

Order

Users describe ambiguous interactions with order, with some reporting lost orders or issues with delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well the first orter was lost but you sent me my replacement and it was pretty fast...also I love the hair extensions very nice ..but wish I had got them shorter but they work thx

Rated 5 out of 5 stars

Color matching was spot on. So glad I used the service because I would not have picked that color. Was super simple. Sent them three pics of my hair from different angles and they came back wi... See more

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!


4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,468)

818 reviews in the last 12 months

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Rated 5 out of 5 stars

I was in communication with the folks…

I was in communication with the folks at thathair and was so impressed at how promptly they responded. I had multiple responds even late at night when I didn’t expect a response until the next business day. As a result, they helped me choose a color that looks seamless with my natural hair.

May 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Not right for everyone

I did not end up with a color that I like, but this was not the fault of the company. My experience with the company was wonderful. They did a great job of getting back to me in a timely fashion and doing their best to color match. I didn't do the process correctly the 1st time and they were patient and helped me correct it. The hair pieces were good quality and worked well. They however did not match my hair color enough to look good. This was my own fault I have died hair that I let grow out and my hair is multiple colors. So this isn't a good approach for my hair situation at this time. But this company was great.

May 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t buy hair extension halos from…

Don’t buy hair extension halos from Thathair! I have dark brown hair that has a tint of red. I chose the dark brown. It didn’t really match. One of the people that I messaged offered to color match me if I took pictures of my hair. They told me that the wine would match. I got it today and it looks ridiculous, it doesn’t match at all. I messaged and told them this. They said since I’ve already had another one sent to me that I am out $60 essentially. I also want to note that the halo is really wide and the string is long. It must be for someone with a beach ball of a head. Save yourself some money and don’t buy these! I think I’m going to file with BBB

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

This product is amazing!!

This product is amazing!!! The color was not a close match or an "it'll do" color; it was an exact, perfect match to my hair color!!! So many compliments on how natural it looks, the length, and the color, all of which are just what the advertisements claimed they would be! Thank you!! Thank you!! I have already given several of the women in my circle the website info!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Company with great customer service

When I placed my order I did not use their services to color match which did not work out for me. I ordered the wrong color so I contacted customer service and they emailed me very quickly. Actually they were so involved in trying to help me - they have the best customer services I’ve experienced

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered these a few weeks ago because…

I ordered these a few weeks ago because when I got my hair done the stylist burnt a lot of my hair off with foils.I didn’t want to leave my home out of embarrassment. I really didn’t think they were going to work and would be difficult to put in and look fake. It takes a little bit of time to figure out how to put in. I have to say I am very impressed and my family and friends could not believe how great this looks. I love the straight 1 but am not a fan of the wavy 1. Thank you That hair for making these very affordable and great quality. My confidence is so much better now. I definitely have to stock up because it is going to take some time for my hair to grow back. Thanks again for making such a great hair piece. Stephanie M.

May 3, 2026
Unprompted review
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Rated 5 out of 5 stars

A Nice Surprise

I am very surprised how really nice this looks. The color was a good match, and my husband could not tell I was wearing a hair piece. I enjoyed wearing it.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

My Red Extensions

After washing my first one, I am afraid to wash others because it really dried it out. I even used fabric softener on it. I purchased your shampoo and conditioner to see if that works any better. Haven’t tried it yet. That’s why I bought multiple extensions, so I don’t have to wash them. I can’t believe how perfect the color matches. I don’t wear headbands because they bother me. This doesn’t bother me at all. So easy to put on and take off too. Mine doesn’t come off in the wind either. It does get knotted though. Nothing is perfect. I do love my extensions.

May 1, 2026
Unprompted review

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