Thathair Reviews 

1,464
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 824 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, noting its natural look and how well it blends. Many found the color matching spot on, ensuring a perfect blend. The customer service receives high acclaim for being incredibly helpful and prompt, especially when assisting with exchanges. Users appreciate the ease of application and comfortable wear, making the overall experience very positive. However, some customers noted concerns about product quality, citing issues like excessive hair loss or an artificial appearance. A few also found the product difficult to fit or too heavy. Additionally, some reviewers mentioned challenges with the return process, as returns were occasionally refused or had strict conditions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, natural look, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of the product and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers describing it as incredible,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product super simple and easy... See more

Order

Users describe ambiguous interactions with order, with some reporting lost orders or issues with delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well the first orter was lost but you sent me my replacement and it was pretty fast...also I love the hair extensions very nice ..but wish I had got them shorter but they work thx

Rated 5 out of 5 stars

Color matching was spot on. So glad I used the service because I would not have picked that color. Was super simple. Sent them three pics of my hair from different angles and they came back wi... See more

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,464)

815 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy it!!

Your product and your customer service are both amazing! Initially, I ordered the wrong color. You were quick and willing to remedy my mistake. The new halo was delivered and was a perfect match. Easy to put on. I was amazed at how it stayed put all day. Worth every penny!!

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Color match was perfect and I was so…

Color match was perfect and I was so pleased with the product! It was hard not to immediately order more. My hair is so thin and fine, it's nice to feel like I actually have hair again... thank you, Thathair!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Do the color match!!!

The first order I did, was not going to work out. I did not do the color match offered, and I should have.

I contacted customer service at their email and explained the hat was not going to work and they had me take photos of my hair and they did a color match. I just got the new ones and they are PERFECT!!!
The match is absolutely perfection!!!!
It’s unreal how close they matched to my hair. I would give 100 stars if I could.
Highly recommend.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was very helpful

Customer service was very helpful. Also quick response and helpful. Have given a few of my friends and family your information for them to purchase from your company!

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

THE BEST- Both Product and Customer Service!

I cannot say enough good things about this company! #1 The color match is AMAZING! My husband and I could not tell which was my hair and which was the extension hair, once it was in place! The hair is a very good quality, in addition to the fabulous color match. One of the halo wires was missing a comb, so I contacted customer service to request a new wire. Their.response was to advise me they would send 2 new full halo extensions in any length I wanted with no need to return the ones they had sent. The customer service reps for this company are top notch! Never, in all my online shopping have I ever experienced such professional and caring customer service reps, which says a lot about the company. You cannot go wrong with this company. I would give them 10 stars if I could! After my experience shopping with them, I would never shop anywhere else for halos! A++++++ for doing things RIGHT!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I was bummed when I realized I got the…

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just had my 62nd birthday on April 2 and absolutely love the feeling I get with longer hair.

April 4, 2026
Unprompted review
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