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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the materials, design, and overall craftsmanship. Many people also commend the customer service for being highly responsive, helpful, and dedicated to resolving issues, often going above and beyond expectations. Consumers frequently express satisfaction with the fit and style of the clothing, with many receiving compliments. However, some customers were not happy with initial product defects, such as crooked emblems or holes in garments. A few reviewers also mentioned dissatisfaction with customer service in specific instances, citing a lack of response or unfulfilled promises regarding replacements or free items.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the high quality and craftsmanship of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the outstanding generosity,... See more

Based on these reviews

Rated 5 out of 5 stars

Material and fit was great however the particular shirt that was sent to me had an emblem on the chest that was stitched on crooked which makes the t-shirt look as if it were a defected garment. Re... See more

Rated 5 out of 5 stars

highly recommend the products and the company overall. Bought a diamond t-shirt as a gift. The quality is great, looks fab on and the sizing guide was accurate. I contacted the company prior to or... See more

Rated 5 out of 5 stars

The quality of this jacket is amazing. The original jacket received was not blacked out with (black buttons and zippers) as I expected, but the customer service team corrected the issue. They sent me... See more

Rated 5 out of 5 stars

I saw the shirts online didnt like buying off line but I did....but I had to chase my tshirt for 5 weeks to find out what's happening... company apologised and sent me a free tshirt....definitely buy... See more


Company details

  1. Clothing Store

Written by the company

We focus on creating only extraordinary leather jackets & clothing that arouse curiosity with the realism of the edgy designs and the attention to luxury detail and craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

5-star
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1-star

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Rated 5 out of 5 stars

The quality of this jacket is amazing

The quality of this jacket is amazing. The original jacket received was not blacked out with (black buttons and zippers) as I expected, but the customer service team corrected the issue. They sent me a paid label to return and re-did the jacket from scratch exactly how i wanted originally and let me size up with no extra charge. 10/10 highly recommend

December 4, 2025
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Rated 5 out of 5 stars

What a BEAUTIFUL GLITTERY GEISHA …

What a BEAUTIFUL GLITTERY GEISHA HOODIE! The hoodie is made of great quality and definitely worth the price and wait. They provide great customer service and I’ve received several compliments upon wearing it for the first time. It’s an excellent purchase if you’re a fashionista like me because you can dress it up and dress it down either way it’s hot🔥❤️‼️

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

The clothing is made from some great…

The clothing is made from some great material due to where the company is at took some time to get to me and thats understandable and I had to return a item do to the size and they was extremely helpful getting it back to them im just waiting on it to come back to me now but im extremely confident that they'll do it as fast as possible .. Due to how helpful they are... I will buy more stuff from them

December 10, 2025
Rated 5 out of 5 stars

I am now on my third order with The…

I am now on my third order with The Virtu website and am usually hesitant when it comes to bespoke items because you just never know how things will arrive or fit.

I can honestly say I have never encountered such outstanding generosity and dedication to customer satisfaction. Their promptness, understanding, and willingness to go the extra mile have made this an incredibly positive interaction.

Not only was I impressed with the incredible quality in look and material (especially the Geisha Print hoodie) but this level of customer service is truly exceptional and went far beyond my expectations from correcting an error (on my part) with ordering to their immediate responsiveness and interaction. Thank you Scott and your Team.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Look & feel good in Virtu!

The shirt is great - superior, design, quality and production.

I recommend Virtu for those that want to impact the room when the walk in, those that want to make a statement, and all the fashionistas, trendsetters, and tastemakers of the world.

December 7, 2025
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Rated 5 out of 5 stars

Virtu aces....top quality product

I saw the shirts online didnt like buying off line but I did....but I had to chase my tshirt for 5 weeks to find out what's happening... company apologised and sent me a free tshirt....definitely buy again... good quality and good customer service aces in all areas

October 31, 2025
Rated 5 out of 5 stars

Great quality garment

Ordered a T-shirt from the virtue. It did take a while to arrive but they did state that on their site. The garment was well worth waiting for. Great quality print and the material in the garment was top quality. I’d definitely recommend this company 💯

October 21, 2025
Rated 5 out of 5 stars

Customer service

Material and fit was great however the particular shirt that was sent to me had an emblem on the chest that was stitched on crooked which makes the t-shirt look as if it were a defected garment. Reached out to the Virtu the same day I received the product which is now going on four weeks and haven’t got any response yet.

UPDATE - customer service reached out kindly and did not hesitate to rectify my issue by sending out a replacement garment immediately. Even offered a special discount on a next future order.
Thank you Scott and team!

September 21, 2025
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Rated 5 out of 5 stars

Great quality product and excellent customer services

highly recommend the products and the company overall. Bought a diamond t-shirt as a gift. The quality is great, looks fab on and the sizing guide was accurate.
I contacted the company prior to ordering as wanted for a birthday present in 2 weeks and the website does state orders can take 21days - was advised it would arrive in time however it didn't. When I contacted them again their response and compensation was above and beyond. Always impressed by a company who are willing to acknoweldge mistakes. I would highly recommend the products and company.

Thank you again!

September 11, 2025

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