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The Watch Studio (London)Reviews 

1,757
•
TrustScore 4.5 out of 5

4.6

Watch Store
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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing the watches as beautiful, perfect, and excellent value. The delivery service is frequently highlighted for its speed, with many orders arriving the next day or even sooner, often well-packaged and protected. Reviewers also appreciate the overall service, noting the ease of the ordering process and the helpfulness of the staff when changes or issues arise. However, some customers experienced issues with delivery, including lost packages, items left in insecure locations, or delays despite paying for expedited shipping. A few people also reported problems with product quality, such as watches developing condensation or arriving scratched, and expressed dissatisfaction with the company's response to these concerns.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, appearance, and value of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising the watches as well-made, classy, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and recommending the... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had wrong delivery address on order phoned watch studio they sorted straight away which was very reasurring .then had to change watch as son liked another one ,emailed company all done in minutes ord... See more

Rated 5 out of 5 stars

I ordered my watch on Monday morning and it arrived on Tuesday, brilliant service! My Armani watch is beautiful, perfect. Don't be tempted by 'sites' selling Armani watches at half the price. The revi... See more

Rated 5 out of 5 stars

Super efficient and quick. I ordered before cut off time. They dispatched same day and arrived the next day. I had both my watches within 12 hours of making order. Was packaged very nicely and pro... See more

Rated 5 out of 5 stars

I had such a wonderful experience with The Watch Studio. I initial watch I bought my husband was lovely but he would have preferred a leather strap instead of stainless steel. The return and reorderin... See more

Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

The Watch Studio (London) is the number one source for designer watches, We are stock Emporio Armani watches, Dolce and Gabbana watches, Marc Jacobs Watches, Hugo Boss Watches, Michael Kors Watches, Hugo Boss Watches, DKNY Watches, Police Watches and Seiko Watches. The online shop was opened in March 2009 and has done over 55,000 successful transactions with a 96% customer satisfaction rate.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,757)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

Michael Kors watch

The watch arrived when it was supposed to, as specified in an email. The watch also arrived in excellent, brand new condition with all packaging and tabs still on as you would hope to expect. Very nice piece. Very happy with it. Thankyou.

June 9, 2025
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