The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
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Review summary
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Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... See more
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
349 reviews
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From the initial call to receiving my…
From the initial call to receiving my vehicle back it was myself who had to chase to keep the repair going not impressed
February 17, 2026
Reply from The AA Accident Assist
Hi John, our teams will work as efficiently as possible to help make sure repairs are completed and will reach out with relevant updates. We hope you’ve managed to speak with the team and that everything is now sorted.
Very efficient claims handling.
Very good response to my claim although the uninsured element (ie child seat) was not explained clearly at the time of the claim.
February 17, 2026
After a car ran into the back of mine…
After a car ran into the back of mine whilst the driver was looking at their phone. The online reporting was simple and the claim was handled fast. Great service from the repairer and the replacement car company.
February 16, 2026
Reply from The AA Accident Assist
Thanks so much for sharing this. We’re really glad the online reporting was simple and that your claim was handled quickly. It’s great to hear you received excellent service from both the repairer and the replacement car provider too. 😊💛
Our experience with the AA
The AA made the process so easy and stress free after having an accident
January 12, 2026
You were extremely helpful on the phone…
You were extremely helpful on the phone and the claim was carried out in a reasonable amount of time and with the quality courtesy car
February 11, 2026
It was only a small bump...
Using AA accident Assist made my claim easy and straightforward from start to finish, my claim was handled to my satisfaction, using their recommended repairers and hire car company made the process that much easier. I'm sure it helped that the other driver admitted it was their fault.
December 27, 2025
The AS we're brilliant but the car hire…
The AS we're brilliant but the car hire company were incompetent and made lots of errors regarding drop off and pick up of courtesy car
February 10, 2026
Reply from The AA Accident Assist
Just what we love to hear 💛.
Reply from The AA Accident Assist
Glad to hear that, Lucy. Thanks for sharing your experience 😊.
Prompt service
Prompt service
All steps of claim were explained carefully.
All aspects of my claim were dealt with professionally
February 10, 2026
Easy efficient service
Easy efficient service, the AA handled everything from start to finish... Excellent service
February 10, 2026
If you are looking for car insurance…this company does exactly what it says on the tin!
If you are looking for car insurance that gives many options at a very reasonable and competitive price I recommend the AA INSURANCE COMPANY. Unfortunately I had reason to make a non fault claim and with the AA this was also surprisingly easy with all the help anyone could ask for.
December 5, 2025
I cannot praise the kindness of the driver enough
I wanted to leave this review as the absolutely amazing gentleman who turned up to rescue me on saturday completely restored my faith in humanity. I normally panic when anything goes wrong with my car and my clutch burnt out on a dangerous narrow main road on saturday. I am an older lady and this wonderful young man completely set my mind at rest. Nothing was too much trouble for him. He was kind, patient, friendly and empathic and went above and beyond for me taking me home and then taking my car to Halfords Autocentre Bridgend. He didnt rush me and waited calmly while I tried to find a garage that was open that would be able to fix my car. I think his name was Pablo according to the AA helpline whom I called to thank today. If only all people were as pure of heart as this lovely young man then the world would be a better place. Thank you so much for being there for me
February 7, 2026
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish of my claim
February 5, 2026
Reply from The AA Accident Assist
Delighted to hear everything went smoothly, Kevin. Thanks for sharing your experience 😊.
Awful experience after my car was…
Awful experience after my car was repaired - when we had an accident that wasn’t our fault.
Treated like criminals when we did everything right!
I didn’t believe what people said about insurance companies when you have a claim - i do now!!!
February 4, 2026
Reply from The AA Accident Assist
Hi there, we’re sorry to see you’ve been left to feel this way. If the accident wasn’t your fault, your claim is with the at-fault driver’s insurer. Our teams will handle that on your behalf to cover any losses or costs, and will need as much information as possible. Please get in touch directly if there is anything we can help with or if you have any questions.
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The ease thing were sorted although had not realised I was dealing with a different part of the company
February 4, 2026
Reply from The AA Accident Assist
Delighted to hear that, glad everything went smoothly 💛😊.
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