The Artists' Quarter Reviews 

228
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the artwork, beautiful frames, and exceptionally secure packaging that ensures delicate items always arrive safely at their destination. People also deeply appreciate the quick delivery times, competitive pricing, and wonderfully helpful customer support team during their online purchases. Some reviewers were not happy with the communication delays and occasional issues regarding order tracking, missing status updates, or delayed refunds. A few consumers also noted that the returns process and customer service procedures can sometimes feel quite exhausting, disorganized, and poorly managed when unexpected delivery problems arise.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time with... See more

Quality

People report positive experiences with quality, highlighting superb materials, vibrant colors, and nicely... See more

Order

Customers had ambiguous experiences with order processes, noting that ordering was typically very easy,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising exceptional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton. A very fair priced company with excellent communication, rewarding loyalty and p... See more

Rated 5 out of 5 stars

Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an impo... See more

Rated 5 out of 5 stars

Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us bein... See more

Rated 5 out of 5 stars

Don’t know where to start. This is the most beautiful picture I’ve ever seen it is the double of my dog. Quick delivery well packaged overall excellent highly recommend the site to anyone ⭐️⭐️⭐️⭐️⭐... See more


Company details

  1. Art Dealer

Written by the company

Discover exceptional artwork at competitive prices from a company that is as passionate about our customers as we are about art. We proudly feature pieces by some of the UK’s best-selling artists, including Louise Luton, Adam Barsby, Claire Baxter, Catherine Stephenson, Anna Schofield, and many more. As a family-run business based in Burnley, East Lancashire, we are dedicated to providing quality and service. To read over 5,000 reviews from our verified customers, please visit [The Artist's Quarter Reviews](https://theartistsquarter.co.uk/pages/reviews000).


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(228)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently purchased a painting and the…

I recently purchased a painting and the entire experience was fantastic from start to finish. The service was professional, friendly, and efficient, with great communication throughout. Delivery was right on time and the painting arrived perfectly packaged in flawless condition — a true 5-star experience.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Would highly recommend purchasing from…

Would highly recommend purchasing from the Artist Quarter. Communication, packaging & delivery were all great and the picture ordered was of high quality & just what I was looking for. Will definitely be adding to the collection 😍

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely artwork

Our company renovates properties for the use as our own holiday lets. We were in the midst of refurbishing one of them and I stumbled across The Artist Quarter when I was looking for quality pictures.

We went with a selection of Adam Barsby pictures of a girl with a dog in black frames. They are perfect and really have give the property the look we were trying to achieve. They arrived via APC and were well packaged.

Would certainly use again as I have a three bedroom property which needs refurbishing from top to bottom and will need artwork so will be sure to come back for some more in the future.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Saw the Pastures New panel in a country…

Saw the Pastures New panel in a country pub and was so impressed we ordered one for our home. Ordering was very easy and item was dispatched and delivered in good time, the packaging was excellent and ensured the item was not damaged in any way. It’s up on the wall and we love our new art work. Will definitely buy from The Artist’s Quarter again 😎

January 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Highly Recommend

Excellent Highly Recommend
We purchased a specific print in a frame for an engagement gift. Item was received on time it was packed so well and protected. The Customer service/feedback is first class - if you are looking for the perfect gift I would not hesitate to order from them. I will definitely use them again

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I placed 2 orders. Both have been delivered and were well-packaged. Despite courier issues (not TAQ fault) Tim went the extra mile in ensuring prompt delivery resolution. I will use again.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order over 14 days ago

Placed an order over 14 days ago. No communication since. It states "order not fulfilled" but no refund?

November 27, 2025
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

This order was delivered on the 14th working day, which is within the delivery timescale clearly stated at the point of purchase and on the order confirmation.

While it did take the full quoted timeframe, it was not overdue and no refund was due.

We always aim to deliver sooner where possible, and we appreciate patience when items reach the latter end of the stated schedule. For accuracy and fairness to future customers, it would have been helpful for the review to reflect that the order was delivered within the advertised timeframe.

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Rated 3 out of 5 stars

Zero communication

Pictures are good and a decent.price but communication is awful once you've ordered. Waited a month, zero communication despite multiple emails which were just ignored.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. The cheapest that I had found this branded item online. Great communication and quality item as expected.
Would definitely use this company again!

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

No refund label or refund!!

Item was unsuitable so contacted the company for a return, no return labels so arranged my own DPD delivery, no acknowledgement or refund provided, two chaser emails later!

Re the response from The Artists Quarter, the self arrangement collection was on the 3rd November, to date (14th November) I haven’t received a refund! And Customer service did not even acknowledge my chaser emails until I complained via this review. My experience is exactly as I described. Do not purchase from the site unless you are 100% sure you want to keep the item. In addition to the further feedback below, I did conduct my return exactly as per the Artist Quarters procedure after emailing them and am waiting for a refund 11 days later. My main complaint is the lack of engagement and the ‘blame the customer’ email I received. A simple ‘sorry for the delay’ and we will try and fix this, would have been a better approach.

October 29, 2025
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

Hi Robina,

Thanks for your review. We’re sorry you feel this way, but your comments don’t reflect what actually happened.

Our Terms & Conditions clearly state that we don’t provide free return labels, which is why we advised you to arrange your own return — something you acknowledged at the time. We also make it clear that refunds can take up to 14 working days to be processed once an item is received back with us.

Your parcel arrived only recently, and your refund is currently being processed well within the stated timeframe.

We understand returns can be frustrating, but leaving a 1-star review when we’re following the exact policy shown at checkout is unfair and doesn’t accurately reflect our service.

Kind regards,
The Artists Quarter Team

edit for customers reading this review........While we understand that this reviewer had their own perspective, we’d just like to highlight that we have over 50,000 satisfied customers and thousands of positive reviews both on our website and on Trustpilot. We do, of course, accept returns as long as they’re sent back in line with our policies, which are really very simple. We’re always here to help, and it’s entirely up to each customer to decide if our straightforward process works for them. Thanks for understanding....(there hasn't been a delay - nothing to apologise for - you've made your point though)

Rated 5 out of 5 stars

Really good Website

The ordering process was straightforward, and the response time was quick. The packaging was excellent, and the delivery was also quick.Additionally, pricing is very competitive and I will
definitely be a returning customer.

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant company

Brilliant company. I have had a number of pictures and they are always delivered within the timescales and are fabulous quality. Would definately recommend.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great people

I ordered a picture for my wife's birthday from the Artists Quarter. I found the people there so helpful and friendly which made the process easy and enjoyable. The communication was great and the picture was really well packaged. Will definitely use the Artists Quarter again. Thank you.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customers

We saw the gin picture at a neighbours house. We fell in love with it. We decided to order it for our new kitchen dining room. It came within the stated time . Everyone loves this picture . Very happy customers

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing all round

I was impatient about delivery as I'd spent a month renovating my bedroom and was desperate for these pictures! My query regarding delivery was handled very professionally and the response was immediate. I cannot fault this company. The pictures arrived very well packaged and were even better than the photos on the website. Absolutely stunning and I'm delighted with my purchase. Thank you so much!

September 16, 2025
Unprompted review
Rated 3 out of 5 stars

Well I like to shop at smaller…

Well I like to shop at smaller retailers when possible. I bought a picture for friends birthday. It said shopping for smaller items about 4 days and yet it's now nearly 14 and they have just started getting it ready to post. Hmmmm. Oh well have now missed my friends birthday even with the 4 or even up to 7 days from purchase it still stood a chance of getting there but not now. Ho hum. I didn't want to buy super early but figured that it would be there in time. Sadly I won't be buying here again.

August 29, 2025
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

Hi,

Thank you for your comments. While we appreciate feedback, we do want to make sure the facts are clear.

Our delivery information is set out in our terms and conditions and is also shown on our website at the point of purchase. Most items arrive within 7–10 working days, and larger, bespoke, or glazed pieces can take up to 14 working days. Your order falls within those timescales, so although we fully understand your frustration about missing the birthday, the order has been processed and despatched in line with the delivery schedule we provide to every customer.

If a specific delivery date is required, we always ask that customers let us know before ordering so we can do our very best to meet the deadline. Without that notice, we can only work within the stated timeframes, which we have done in this case.

You also haven’t provided your name or order details, which means we cannot properly investigate this matter or comment on the exact timings of your order. We would encourage you to contact us directly with your order number so we can check everything fully for you.

We are a small independent business and always aim to be transparent about how long items may take, particularly as many of the pieces we sell are carefully made, finished, or glazed before being sent. Whilst it’s disappointing to read that you won’t be shopping with us again, we hope you’ll understand that what you’ve described does not reflect a failure on our part, but rather the natural delivery timescales we clearly state upfront.

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