The Avenue Estate Agents Reviews 

636
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible staff for their exceptional communication, consistent support, and deeply personalized approach throughout the entire journey. People note that the team is extremely responsive, always available to answer questions quickly, and highly proactive in resolving any issues. Though some customers experienced a fast-paced process, they appreciated how hard the agents worked to keep everything moving forward. Reviewers also noted the outstanding marketing quality, observing that properties attracted attention and sold very quickly indeed. Consumers consistently recommend these professionals for anyone looking to buy or sell a home smoothly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing agents as professional, dedicated, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional dedication and... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional communication and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the exceptional photography, videos, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more

Company replied

Rated 5 out of 5 stars

Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recom... See more

Company replied

Rated 5 out of 5 stars

Ben & Victoria were fantastic throughout the sale of our house, from start to finish we were made fully aware of what was happening & we were always kept in the loop. We would highly recommend them. W... See more

Company replied

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(636)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Luke from The Avenue Estate Agents was…

Luke from The Avenue Estate Agents was amazing. From the initial viewing where he was knowledgeable about all aspects of the property through the sale progression where he gave regular updates, and chased solicitors and/or the sellers to ensure the progression throughout the chain. Our chain was complex and Luke really was exceptional. Thank you sooo much Luke, without you I am.sure the sale would not have completed. 20/10
Julie x

June 12, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such an incredible review Julie. We're delighted to hear that Luke's knowledge from the initial viewing, regular updates, and persistence in managing such a complex chain helped make your move possible. Your kind words and generous 20/10 rating means the world to us, and we'll be sure to pass your thanks on to Luke.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

The best agent around

The whole experience of house hunting with The Avenue was exceptional from start to finish. My partner and I were moving from manchester to Sutton and didnt know the area. Helen at the Avenue helped us with our search, recommending areas and providing the inside scoop.
We saw many houses and met many estate agents but Helen in an absolute different league, she is extremely professional, supportive and engaged in just the right way. She made the effort to really understand our situation and drivers, incredibly friendly and when we had our viewings really helped us to imagine what the house would be like to live in and really understood the property.
If I was ever selling a property I would want Helen to be the one selling it. Really appreciate the exceptional service.

June 3, 2026
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Reply from The Avenue Estate Agents

Leo, thank you so much for taking the time to leave such a wonderful review. We're delighted that Helen was able to support your move from Manchester to Sutton, sharing local insight and helping you confidently imagine life in each property. Your kind words about her professionalism and dedication mean a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee and Alice went above and beyond…

Bailee and Alice went above and beyond to help sell our house as well as deal with the purchase on a property they were selling which we bought.
Very professional selling service and kept in contact at all times with updates etc.
Would highly recommend.

May 26, 2026
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Reply from The Avenue Estate Agents

Jack, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bailee and Alice went above and beyond to support both the sale of your home and the purchase of your new property. Keeping our clients informed every step of the way is incredibly important to us, so it's great to know our communication made a difference. We truly appreciate your recommendation.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

First class

First class,
Henry was always easy to get hold of and kept me informed and helped when he could

May 22, 2026
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Reply from The Avenue Estate Agents

Clare, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Henry was always easy to get hold of and kept you informed throughout the process. Providing clear communication and support whenever needed is exactly what we strive for. We truly appreciate your feedback and your trust in us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

The BEST estate agent

A huge shout out to both Bailee and Alice. Absolutely brilliant in following through. Buying and selling during a chain property is not an easy process however both of them made it seamlessly smooth and answered our queries immediately (even in the night!). They treated us like family and I recommend them to anyone else as their estate agents!

May 30, 2026
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Reply from The Avenue Estate Agents

Shabnam, thank you so much for taking the time to leave such a wonderful review. We're delighted that Bailee and Alice were able to make the challenges of buying and selling within a property chain feel seamless and stress-free. Your kind words about their dedication, communication, and family-like approach mean a great deal to us. We truly appreciate your recommendation.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

5* for Luke

After having difficult experiences with two previous estate agents, meeting Luke was a breath of fresh air. From the very beginning, we knew we were in safe hands. He was knowledgeable, professional, kind, and genuinely cared about helping us through the process of selling our home.

What also really stood out was the way Luke markets his properties. His personalised video walkthroughs give such a unique and professional touch and really helped showcase our home in the best possible way. It’s clear how much time, effort, and passion he puts into what he does.

Selling our home wasn’t an easy journey, especially when our buyers dropped out at the last minute during what was already a difficult time for our family. Throughout it all, Luke went above and beyond to make everything as smooth and as stress free as possible. His communication, reassurance, and determination never wavered, and thanks to his hard work, he quickly found us another buyer and kept everything moving forward.

We truly can’t recommend Luke enough. He is an incredible agent and even more an incredible person. We’re so grateful for all of his support and everything he did for us.

May 14, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rachael, thank you so much for your incredibly kind words and for taking the time to share your experience. We’re delighted Luke’s personalised video walkthroughs, communication, and determination helped make such a difficult journey feel smoother and less stressful. Your recommendation means a great deal to us all.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Eliza’s positive attitude made selling our house seamless

We had such a positive experience with Eliza Magenheimer from The Avenue Estate Agents. From initial discussions through to final key handovers we could not fault her when she recently sold our property.

Communication throughout was amazing - we knew exactly where we were in the process and were constantly kept up to date with progress.

Eliza’s eye for detail ensured that our property photos looked incredible and all marketing around it was perfect - her reach on socials was incredible!! Our buyer made an offer after one viewing and this is testament to Eliza’s selling skills.

We would 100% recommend Eliza at The Avenue to anyone locally looking to buy or sell.

May 1, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Emma, thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that Eliza’s positive attitude, attention to detail and consistent communication made your sale such a seamless experience. Securing an offer after just one viewing is a brilliant result and a real testament to her hard work and expertise. Your recommendation means a great deal to the whole team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee and Alice sold our House in Grays, Essex

Bailee and Alice of The Avenue estate agents truly went above and beyond to support us during the recent sale of our house. They were always available, honest and transparent and we'd have no hesitation recommending Bailee and Alice if you are looking to buy or sell in the Thurrock / Havering area.

April 20, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Stephen, thank you for taking the time to leave such a fantastic review. It’s wonderful to hear that Bailee and Alice were able to support you throughout your sale with honesty, transparency and always being available when needed. Your recommendation for the Thurrock and Havering area really means a lot to the team.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

We recently worked with Natalie Holden…

We recently worked with Natalie Holden and honestly couldn’t have asked for a better experience. From the very beginning, she was absolutely amazing, professional and approachable throughout the whole process. This can be such a stressful experience, but she made everything feel so much more manageable and more of an adenture by keeping us updated every step of the way.
Nothing was a stupid question or something she wasnt willing and eager to answer, Natalies knowledge of the market and the whole process gave us real confidence, and she genuinely cared about us and the best outcome rather than just treating us like another sale.
Her hard work, persistence, and dedication helped keep everything moving smoothly. We always felt supported and informed, which made such a difference.
We’re so grateful for all her help and would highly recommend Natalie Holden to anyone looking to buy or sell a property. Thank you again for everything! If we havent said already you were brilliant!

April 25, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for such a thoughtful and detailed review Cori. It’s fantastic to hear Natalie made what can often be a stressful process feel far more manageable and kept you informed every step of the way. Her professionalism, persistence and genuine care for her clients truly shine through in your feedback.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

Truly exceptional service.

Right from our very first meeting, we knew that we had made the right choice with Emily. Incredibly professional, and on the ball throughout the process. We struggled to find anywhere to buy, and she was always on the end of a phone with her wise counsel, and even a shoulder to cry on when things got stressful. We have never encountered anyone before that is so good at what they do, and cannot recommend her enough. Do yourselves a favour, and don't bother with any of the high street estate agents. There is no comparison!

May 8, 2026
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Reply from The Avenue Estate Agents

Victoria, thank you so much for this incredible review. It’s fantastic to hear that Emily’s professionalism, guidance and constant support made such a difference during what can be a stressful journey. The fact she was always there with wise counsel — and even a shoulder to cry on — really reflects the care she gives every client.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Great support

I just bought my new house from them, really glad with the experience starting from booking a viewing to move in the property, very good communication all through the process, friendly and supportive team mainly Ben and Victoria from Derby branch.
When things agreed and went in a complicated chain we always had update from them on a WhatsApp group which was really positive during this stressful process .
I highly recommend this agency.

May 6, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a lovely review Ola We’re so pleased to hear that Ben and Victoria made your purchase experience a positive one from the initial viewing right through to moving day. Keeping communication flowing during a complicated chain is so important, so we’re delighted the WhatsApp updates helped ease the stress along the way.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Anita Adams was wonderful to deal with

Anita Adams was wonderful to deal with. She made the whole process easy and stress free. Anita was very efficient, organised meetings, calls and replies very quickly and acted promptly to and hurdles we encountered.
We highly recommend Anita and Avenue and are so grateful to them for helping us move to our forever home 🏡 ❤️

April 2, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Katherine, thank you for taking the time to leave such a lovely review. We’re delighted to hear Anita made the process feel easy and stress-free, and that her efficiency and quick communication helped navigate any hurdles along the way. Congratulations on your forever home, and thank you for your recommendation.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

I had not really thought about the…

I had not really thought about the Avenue before and considered them just another estate agents; I was wrong. The dedicated time from Martin was outstanding, he was always there, always supporting and finding out a solution and way forward. He pushed things forward, provided useful local contacts and contacted me even after office hours on updates. Gone are the days of visiting the office or ringing the estate agents only to be told they are out or unavailable. I dealt with one person, who knew what was going on and he always got back to me. Martin is passionate about what he does, is friendly and helpful.

March 30, 2026
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Reply from The Avenue Estate Agents

Andrew, thank you for taking the time to leave such a detailed and thoughtful review. It’s fantastic to hear how Martin’s dedication, out-of-hours communication and proactive approach made such a difference, as well as the value of having one consistent point of contact throughout.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

Modern Estate agent who meet customer needs

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures. as well as honest advice on little things to improve to sell the house. really worked we sold our house after a month having been on the market with previous agent for over 6 months with no viewings . the whole team worked hard and setup WhatsApp chat where we could communicate and get quick responses. would highly recommend them.

April 24, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Tim, Thank you for such a fantastic review. We’re delighted our modern approach, from drone videography and social media marketing to honest advice and quick WhatsApp communication, helped achieve in one month what had previously taken six. Your recommendation means so much.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent service and process

Emma and the team were brilliant from day one. Professional, thoughtful and supportive but also super practical and friendly throughout. We found the whole process to be a breeze with their help and advice - and they went above and beyond to make things easy and calm for us. We wouldn’t hesitate to recommend them to family and friends (in fact we did!).

April 13, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rebecca, Thank you so much for your wonderful review and recommendation. We’re delighted Emma and the team’s professionalism, practical support, and friendly approach made the process feel so smooth and stress-free. Going above and beyond for our clients is always our goal.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you, Emily C-E!

Emily was a breath of fresh air to work with on the purchase of our house, constant communication - never had to ask for updates as she was in regular contact. Personable, professional and clearly loves what she does! :)

April 24, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Willem, Thank you so much for your kind words. We’re thrilled Emily’s constant communication, professionalism, and personable approach made your home-buying journey such a positive experience. Her passion for what she does truly shines, and we’re so grateful for your trust.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Henry was excellent throughout the…

Henry was excellent throughout the transaction. Despite having to deal with very difficult clients, Henry was helpful, supportive, persistent and totally professional.
We would definitely use him should we ever move again.

April 15, 2026
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a kind review Robert. We’re delighted to hear how Henry remained helpful, supportive and professional throughout, especially when navigating a challenging transaction—something we pride ourselves on. It’s fantastic to know you’d choose us again in the future.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

Highly recommended Independent

We cannot recommend Henry Teal and The Avenue enough. We had been on the market for 5 months with barely any engagement. Henry had done his research on our house and knew more about it than we did. We loved the photos and the personal videos that he did, they really elevated our home and made our house really stand out from the competition. His after sales service was still amazing even though the fruits of his labour actually prompted a buyer from when we were up with a different agent. He still negotiated the sale and handed it over no quibble to our original agent. We thought this showed amazing integrity.

September 25, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Laura, thank you so much for taking the time to share such a thoughtful review. We’re thrilled to hear how Henry’s research, standout photos and videos helped your home shine, and that his integrity in handling the sale truly stood out. Your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee was super helpful

Bailee was super helpful. We aren’t looking to sell our property but we’re keen to get a rough idea on value. He was super helpful & gave us a lot of detail. He definitely sets himself apart from the other agents in the area!

April 20, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Grace, thank you for taking the time to leave such a fantastic review. We’re delighted to hear Bailee was able to provide detailed insight and help you gain a clear idea of your property’s value, even without selling. It’s great to know his approach set him apart locally.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Henry was an incredible agent…

Henry was an incredible agent throughout a long & tough process. Always remained positive, went above & beyond to ensure the sale completed, offering suggestions & explanations to the buyer, putting everyone at ease.
I would highly recommend him to everyone, you can really tell he cares about his clients.

April 17, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Ross, thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear Henry’s positivity, care, and willingness to go above and beyond helped guide you through a long and challenging process while keeping everyone reassured. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone

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