Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke from The Avenue Estate Agents was amazing. From the initial viewing where he was knowledgeable about all aspects of the property through the sale progression where he gave regular updates, and chased solicitors and/or the sellers to ensure the progression throughout the chain. Our chain was complex and Luke really was exceptional. Thank you sooo much Luke, without you I am.sure the sale would not have completed. 20/10
Julie x

Reply from The Avenue Estate Agents
The whole experience of house hunting with The Avenue was exceptional from start to finish. My partner and I were moving from manchester to Sutton and didnt know the area. Helen at the Avenue helped us with our search, recommending areas and providing the inside scoop.
We saw many houses and met many estate agents but Helen in an absolute different league, she is extremely professional, supportive and engaged in just the right way. She made the effort to really understand our situation and drivers, incredibly friendly and when we had our viewings really helped us to imagine what the house would be like to live in and really understood the property.
If I was ever selling a property I would want Helen to be the one selling it. Really appreciate the exceptional service.

Reply from The Avenue Estate Agents
Bailee and Alice went above and beyond to help sell our house as well as deal with the purchase on a property they were selling which we bought.
Very professional selling service and kept in contact at all times with updates etc.
Would highly recommend.

Reply from The Avenue Estate Agents
First class,
Henry was always easy to get hold of and kept me informed and helped when he could

Reply from The Avenue Estate Agents
A huge shout out to both Bailee and Alice. Absolutely brilliant in following through. Buying and selling during a chain property is not an easy process however both of them made it seamlessly smooth and answered our queries immediately (even in the night!). They treated us like family and I recommend them to anyone else as their estate agents!

Reply from The Avenue Estate Agents
After having difficult experiences with two previous estate agents, meeting Luke was a breath of fresh air. From the very beginning, we knew we were in safe hands. He was knowledgeable, professional, kind, and genuinely cared about helping us through the process of selling our home.
What also really stood out was the way Luke markets his properties. His personalised video walkthroughs give such a unique and professional touch and really helped showcase our home in the best possible way. It’s clear how much time, effort, and passion he puts into what he does.
Selling our home wasn’t an easy journey, especially when our buyers dropped out at the last minute during what was already a difficult time for our family. Throughout it all, Luke went above and beyond to make everything as smooth and as stress free as possible. His communication, reassurance, and determination never wavered, and thanks to his hard work, he quickly found us another buyer and kept everything moving forward.
We truly can’t recommend Luke enough. He is an incredible agent and even more an incredible person. We’re so grateful for all of his support and everything he did for us.

Reply from The Avenue Estate Agents
We had such a positive experience with Eliza Magenheimer from The Avenue Estate Agents. From initial discussions through to final key handovers we could not fault her when she recently sold our property.
Communication throughout was amazing - we knew exactly where we were in the process and were constantly kept up to date with progress.
Eliza’s eye for detail ensured that our property photos looked incredible and all marketing around it was perfect - her reach on socials was incredible!! Our buyer made an offer after one viewing and this is testament to Eliza’s selling skills.
We would 100% recommend Eliza at The Avenue to anyone locally looking to buy or sell.

Reply from The Avenue Estate Agents
Bailee and Alice of The Avenue estate agents truly went above and beyond to support us during the recent sale of our house. They were always available, honest and transparent and we'd have no hesitation recommending Bailee and Alice if you are looking to buy or sell in the Thurrock / Havering area.

Reply from The Avenue Estate Agents
We recently worked with Natalie Holden and honestly couldn’t have asked for a better experience. From the very beginning, she was absolutely amazing, professional and approachable throughout the whole process. This can be such a stressful experience, but she made everything feel so much more manageable and more of an adenture by keeping us updated every step of the way.
Nothing was a stupid question or something she wasnt willing and eager to answer, Natalies knowledge of the market and the whole process gave us real confidence, and she genuinely cared about us and the best outcome rather than just treating us like another sale.
Her hard work, persistence, and dedication helped keep everything moving smoothly. We always felt supported and informed, which made such a difference.
We’re so grateful for all her help and would highly recommend Natalie Holden to anyone looking to buy or sell a property. Thank you again for everything! If we havent said already you were brilliant!

Reply from The Avenue Estate Agents
Right from our very first meeting, we knew that we had made the right choice with Emily. Incredibly professional, and on the ball throughout the process. We struggled to find anywhere to buy, and she was always on the end of a phone with her wise counsel, and even a shoulder to cry on when things got stressful. We have never encountered anyone before that is so good at what they do, and cannot recommend her enough. Do yourselves a favour, and don't bother with any of the high street estate agents. There is no comparison!

Reply from The Avenue Estate Agents
I just bought my new house from them, really glad with the experience starting from booking a viewing to move in the property, very good communication all through the process, friendly and supportive team mainly Ben and Victoria from Derby branch.
When things agreed and went in a complicated chain we always had update from them on a WhatsApp group which was really positive during this stressful process .
I highly recommend this agency.

Reply from The Avenue Estate Agents
Anita Adams was wonderful to deal with. She made the whole process easy and stress free. Anita was very efficient, organised meetings, calls and replies very quickly and acted promptly to and hurdles we encountered.
We highly recommend Anita and Avenue and are so grateful to them for helping us move to our forever home 🏡 ❤️

Reply from The Avenue Estate Agents
I had not really thought about the Avenue before and considered them just another estate agents; I was wrong. The dedicated time from Martin was outstanding, he was always there, always supporting and finding out a solution and way forward. He pushed things forward, provided useful local contacts and contacted me even after office hours on updates. Gone are the days of visiting the office or ringing the estate agents only to be told they are out or unavailable. I dealt with one person, who knew what was going on and he always got back to me. Martin is passionate about what he does, is friendly and helpful.

Reply from The Avenue Estate Agents
From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures. as well as honest advice on little things to improve to sell the house. really worked we sold our house after a month having been on the market with previous agent for over 6 months with no viewings . the whole team worked hard and setup WhatsApp chat where we could communicate and get quick responses. would highly recommend them.

Reply from The Avenue Estate Agents
Emma and the team were brilliant from day one. Professional, thoughtful and supportive but also super practical and friendly throughout. We found the whole process to be a breeze with their help and advice - and they went above and beyond to make things easy and calm for us. We wouldn’t hesitate to recommend them to family and friends (in fact we did!).

Reply from The Avenue Estate Agents
Emily was a breath of fresh air to work with on the purchase of our house, constant communication - never had to ask for updates as she was in regular contact. Personable, professional and clearly loves what she does! :)

Reply from The Avenue Estate Agents
Henry was excellent throughout the transaction. Despite having to deal with very difficult clients, Henry was helpful, supportive, persistent and totally professional.
We would definitely use him should we ever move again.

Reply from The Avenue Estate Agents
We cannot recommend Henry Teal and The Avenue enough. We had been on the market for 5 months with barely any engagement. Henry had done his research on our house and knew more about it than we did. We loved the photos and the personal videos that he did, they really elevated our home and made our house really stand out from the competition. His after sales service was still amazing even though the fruits of his labour actually prompted a buyer from when we were up with a different agent. He still negotiated the sale and handed it over no quibble to our original agent. We thought this showed amazing integrity.

Reply from The Avenue Estate Agents
Bailee was super helpful. We aren’t looking to sell our property but we’re keen to get a rough idea on value. He was super helpful & gave us a lot of detail. He definitely sets himself apart from the other agents in the area!

Reply from The Avenue Estate Agents
Henry was an incredible agent throughout a long & tough process. Always remained positive, went above & beyond to ensure the sale completed, offering suggestions & explanations to the buyer, putting everyone at ease.
I would highly recommend him to everyone, you can really tell he cares about his clients.

Reply from The Avenue Estate Agents
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.