The Avenue Estate Agents Reviews 

636
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible staff for their exceptional communication, consistent support, and deeply personalized approach throughout the entire journey. People note that the team is extremely responsive, always available to answer questions quickly, and highly proactive in resolving any issues. Though some customers experienced a fast-paced process, they appreciated how hard the agents worked to keep everything moving forward. Reviewers also noted the outstanding marketing quality, observing that properties attracted attention and sold very quickly indeed. Consumers consistently recommend these professionals for anyone looking to buy or sell a home smoothly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing agents as professional, dedicated, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional dedication and... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional communication and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the exceptional photography, videos, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more

Company replied

Rated 5 out of 5 stars

Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recom... See more

Company replied

Rated 5 out of 5 stars

Ben & Victoria were fantastic throughout the sale of our house, from start to finish we were made fully aware of what was happening & we were always kept in the loop. We would highly recommend them. W... See more

Company replied

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(636)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

What a breath of fresh air Henry Teal…

What a breath of fresh air Henry Teal is! I can’t recommend him highly enough, so professional, knowledgeable and caring and he works so hard to make selling your house as smooth as possible, nothing is too much trouble, thank you Henry

April 2, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a lovely review Jayne. We’re delighted to hear Henry’s professionalism, knowledge, and caring approach made the experience feel like a breath of fresh air, and that his hard work helped make your sale as smooth as possible.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

The Avenue the very best Estate Agents with a highly professional service

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyond by chasing all involved throughout the whole chain and all of the solicitors and even chased esbc for our documents which were needed. We cannot recommend The Avenue highly enough! Thanks again chaps!

April 17, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Lesley, Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear Henry and Jack delivered such a professional service, with Henry going above and beyond chasing the chain, solicitors, and ESBC to keep everything moving smoothly. Your recommendation means a great deal.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Super responsive and helpful in…

Super responsive and helpful in answering queries whenever they arose. Kept me fully up to date throughout the process and nothing was too much trouble for Henry.

April 17, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a kind review Simon. We’re delighted to hear Henry’s responsiveness and willingness to help with every query made the process smoother and kept you fully informed throughout. Your feedback is greatly appreciated.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Gold standard of estate agents

My fiancé and I bought our first house with The Avenue and were blown away with the quality of the service. Emma and her team were fantastic every step of the way, were in constant communication with us and were so supportive. The creation of a WhatsApp group with a dedicated liaison was a fantastic idea and really helped speed things along which would normally get bogged down with solicitors. I would highly recommend The Avenue to anyone buying or selling their house

April 3, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a fantastic review Alex. We’re thrilled Emma and the team’s constant communication and the WhatsApp group made a real difference, helping avoid the usual solicitor delays. Your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

A Five-Star Agent in a Five-Month Struggle

We cannot thank Emily enough for her incredible support throughout our recent move. What should have been a straightforward process became incredibly drawn-out due to some very difficult legal teams, but Emily was our absolute rock throughout.

While other parties were slow to respond, Emily was proactive, transparent, and kept us updated every step of the way. She consistently went above and beyond her job description to chase progress and keep the chain from collapsing. Her professionalism is top-tier, but it was her empathy and positivity that truly got us through the finish line. If you want an agent who actually cares and delivers, ask for Emily!

April 10, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Ash, thank you for taking the time to leave such a thoughtful review. We’re delighted to hear how Emily’s empathy, positivity, and proactive communication supported you through a challenging five-month process and helped keep everything on track. Your kind recommendation means a great deal.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

Exceptional service - proactive and effective

Emily was fantastic throughout the entire process and she helped us get our dream home. She was proactive, engaged and incredibly responsive to all our queries. She helped a lot making sure things were moving along with all parties and her communication was clear.

March 13, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rich, thank you so much for taking the time to share such a wonderful review. It’s fantastic to hear how Emily’s proactive approach, clear communication, and responsiveness helped everything run smoothly and supported you in securing your dream home. We truly appreciate your kind words.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent every step of the way!

Martin at The Avenue really looked after us. We had quite a lot of twists and turns during our journey which can be unsettling at times but we always felt very well advised throughout the whole process from start to finish. A superbly friendly experience overall, professional at every stage and most importantly Martin sold our property within hours of it going on the market right from the get go. We are truly grateful for the advice, care and attention we received throughout and would highly recommend The Avenue. We don't intend to move home again for a long time, but when we do, we will definitely use The Avenue again. Thank you Martin!

March 20, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for such a thoughtful review Adam. We’re delighted Martin supported you through every twist and turn, keeping you well advised throughout. Selling your property within hours is a fantastic result, and we’re so pleased you enjoyed the friendly, professional experience. Your recommendation means a great deal.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish and not the over promise under deliver offered and fulfilled by many others. Proactive marketing, honest feedback from all viewings and a proactive progression team, chasing solicitors, buyers and sellers alike, hugely refreshing and appreciated

April 16, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Ian, thank you for taking the time to leave such a fantastic review. We’re thrilled you valued our proactive marketing, honest viewing feedback, and dedicated progression team keeping everything on track. Delivering on our promises from start to finish is exactly what we strive for—your comments mean a great deal.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Emma and the team at The Avenue. After using a regular high street estate agent that was terrible Emma, Helen and Steph were brilliant. Personalised service with regular updates. Proactive management and our home sold very quickly. Can’t thank you enough and I highly recommend you to everyone.

April 16, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rowan, thank you so much for your kind words and for taking the time to share your experience. We’re delighted Emma, Helen, and Steph could provide the personalised, proactive service you deserved—especially after your previous experience—and that your home sold so quickly. Your recommendation means a great deal.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

Proactive, professional and personal service

We had a brilliant experience with Henry Teal for the purchase of our home after a previous sale with another estate agent fell through in the summer. We were feeling a bit disheartened but Henry came in to deliver a professional yet personal and incredibly proactive service. The communication was excellent throughout, always positive and encouraging and we're now sat in our new home and city as a result. Thank you Henry! Would 100% recommend.

March 27, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review. We’re so pleased Henry’s proactive, professional yet personal approach helped turn things around after a difficult experience, and that his positive communication supported you into your new home.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Great support throughout

Anita Adams was our estate agent and was exceptional from start to end.

She was organised and informed throughout our initial viewings and responsive and transparent through the negotiation phase.

We felt she understood us, the house we were buying and the sellers really well. She also was fully involved throughout the conveyancing process to ensure things progressed smoothly.

Thank you Anita!

March 27, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nick, thank you for taking the time to share such a thoughtful review. It’s fantastic to hear how Anita’s organisation, transparency, and involvement throughout viewings, negotiations, and conveyancing made a real difference. We’re delighted you felt so well understood and supported.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

A great estate agent!

Emily has been professional, available and has given great guidance on how to market my property and produced outstanding particulars and photos etc. Emily is also very personable and knows what she’s doing. Due to unforeseen personal circumstances, I have had to postpone the sale of my property. I will however have no hesitation but to engage Emily again when I am able to move forward. Her professionalism and understanding about having to withdraw my property unexpectedly was quite something. If you are looking for someone to go the extra mile, Emily will be the right person.

April 14, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a thoughtful review Cathy—it truly means a great deal. We’re delighted Emily’s professionalism, guidance, and particularly her understanding during your unexpected change in circumstances stood out. We look forward to supporting you again when the time is right.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Anita Adams @The Avenue Estate Agents…

Anita Adams @The Avenue Estate Agents is nothing short of fabulous!!
The service provided was exceptional with Anita being the glue that kept the chain together and moving at pace. She is always accessible and keeps you updated throughout the process!
I would recommend Anita to my family and friends without doubt (and we purchased and sold a house through her so saw both sides of her skill).
Simply outstanding.

February 27, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Phillip, thank you so much for your wonderful review—your kind words truly mean a lot. We’re delighted Anita could be the “glue” keeping everything together and ensure such a smooth, well-communicated process on both your sale and purchase. Your recommendation is hugely appreciated.
Thank you again
James Humphries-Stone

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Rated 5 out of 5 stars

What a great estate agent

What a great estate agent. my mums house was dealt with professionally and efficiently thank you Anita

February 20, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Julie, thank you for taking the time to leave such a kind review. We’re so pleased to hear that Anita handled your mum’s house with professionalism and efficiency, making the process as smooth as possible. Your feedback is greatly appreciated and will be shared with her.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

The most professional agent I have ever…

The most professional agent I have ever used. Anita never gives up. The market was very difficult but she steered it through in the end.

April 2, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to share such fantastic feedback. We’re delighted to hear Anita’s professionalism and determination stood out, especially in a challenging market. Her commitment to seeing things through is something we’re very proud of, and your kind words mean a great deal to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish with Anita. She is truly exceptional xx

January 21, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your lovely review Amy. We’re thrilled to hear you had an amazing experience from start to finish with Anita, and that her exceptional approach made such a positive impression. Your kind words mean a great deal to us and will certainly be shared with her.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I felt I just wanted anyone who was thinking of having Martin as their agent, please go ahead and you will not regret it.
Definitely 5 ⭐️ rating

He has really been put through it with our house sale, and had to deal with extraordinary circumstances along the way.
He has handled everything so professionally, even when I have personally been so frustrated, he calmed me down and sorted the issue. We exchange on Friday at long last after 6 months.
But it’s done and it all down to Martin seeing it through.
THANK YOU
5⭐️
⭐️⭐️⭐️⭐️⭐️

April 10, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Julie, Thank you so much for your incredibly kind and thoughtful review. We’re delighted to hear how Martin supported you through such a challenging six-month journey, handling everything with professionalism and keeping things on track—even in frustrating moments. Congratulations on your exchange, and thank you for your recommendation.
Thanks again
James Humphries-Stone

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Rated 5 out of 5 stars

Great experience

Working with Martin has been fantastic. He has been very responsive, helpful, and efficient throughout the process. Would definitely recommend.

April 10, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review Danai. We’re thrilled to hear that working with Martin has been such a positive experience, and that his responsiveness, helpfulness, and efficiency stood out throughout the process. Your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emily was amazing to work with

Emily was amazing to work with. Her responsiveness throughout was great and timely. All the bets Emily!

April 10, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Sunaiya, thank you so much for your kind words! We’re delighted to hear how much you appreciated Emily’s responsiveness and timely communication throughout your experience—it’s something we truly pride ourselves on. I’ll be sure to pass on your lovely feedback to her.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

We sold our house and purchased our new…

We sold our house and purchased our new home through The Avenue, Ben and Steph were great at finding our new home and handling the whole process!

April 8, 2026
Unprompted review
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Reply from The Avenue Estate Agents

Emily, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear Ben and Steph were able to find your new home and support you through both the sale and purchase—making the whole process seamless is exactly what we aim for.
Thank you again
James Humphries-Stone

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