The Avenue Estate Agents Reviews 

636
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible staff for their exceptional communication, consistent support, and deeply personalized approach throughout the entire journey. People note that the team is extremely responsive, always available to answer questions quickly, and highly proactive in resolving any issues. Though some customers experienced a fast-paced process, they appreciated how hard the agents worked to keep everything moving forward. Reviewers also noted the outstanding marketing quality, observing that properties attracted attention and sold very quickly indeed. Consumers consistently recommend these professionals for anyone looking to buy or sell a home smoothly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing agents as professional, dedicated, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional dedication and... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional communication and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the exceptional photography, videos, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more

Company replied

Rated 5 out of 5 stars

Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recom... See more

Company replied

Rated 5 out of 5 stars

Ben & Victoria were fantastic throughout the sale of our house, from start to finish we were made fully aware of what was happening & we were always kept in the loop. We would highly recommend them. W... See more

Company replied

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(636)

218 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at the Avenue were helpful

The staff at the Avenue were helpful, proactive and kept us informed throughout the process. Their approach to marketing assisted in finding buyers quickly and maintaining progress on our sale.

February 20, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review! We’re delighted our helpful, proactive team kept you informed and that our marketing approach helped find buyers quickly and keep your sale moving. Your feedback truly means a lot.
Thank you again
James Humphries-Stone

Advertisement
Rated 5 out of 5 stars

Henry showed great communication…

Henry showed great communication throughout the whole process and made sure that everything was kept on track and ran smoothly. Henry was very professional, had good market knowledge, and showed a level of pragmatism that I’m not sure all other estate agents have. I would certainly trust Henry to support any future house sales. Thanks!

February 18, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Myles, thank you so much for taking the time to leave such a thoughtful review. We’re delighted Henry’s strong communication, professionalism and market knowledge helped keep everything on track and running smoothly. Your trust in him means a great deal — we truly appreciate your support.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience working with Emily during our property purchase. From the beginning, she was professional, approachable, and highly responsive, always keeping us updated and ensuring the process progressed smoothly.

Her excellent communication and efficiency made what can often be a stressful experience feel straightforward and well managed. Emily went above and beyond to support us and we truly appreciated her guidance throughout.

We would not hesitate to recommend Emily to anyone looking for a knowledgeable and reliable estate agent. Thank you for your outstanding support.

January 30, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review Dilraj. We’re delighted Emily’s professionalism, responsiveness and clear communication made your purchase smooth and stress-free. It means a lot to know her support and guidance were so appreciated.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

I was the buyer of a property sold by…

I was the buyer of a property sold by The Avenue which completed in February 2026 and consider that although the Agent was acting on behalf of the seller I received a very personal and helpful service without being pushy. I consider the Agent also went over and above his service on behalf of the seller.

February 6, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Jane, thank you so much for taking the time to share your experience. We’re delighted to hear you felt supported with a personal, helpful service and that our team went above and beyond, even while acting for the seller. Your kind words are truly appreciated.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Fantastic Estate Agent

From our very first introduction, Henry Teal came across as professional, kind and incredibly determined, and he absolutely lived up to that impression. From the outset he worked tirelessly to ensure our property was presented at its very best, and the marketing was the strongest and most effective we had seen.

Henry was always available and approachable. No matter the time of day, if I had a concern or sent a message, he responded quickly and made sure any issues were dealt with. If something arose that others struggled to resolve, Henry took ownership and made sure it was sorted.

His communication throughout the process was excellent. He kept everyone in the chain informed and on track, which made a stressful process feel far more manageable. His commitment and work ethic genuinely set him apart.

I honestly cannot fault him. If we ever need to sell or buy property again in the future, Henry would be our first choice every time. Well done Henry, and thank you for everything.

February 13, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for your kind words and for taking the time to share such a wonderful review Jeff. We’re thrilled Henry’s professionalism, responsiveness and exceptional communication made your experience smoother and exceeded your expectations. Your feedback means a lot, and we truly appreciate your support.
Thank you again.
James Humphries-Stone

Advertisement
Rated 5 out of 5 stars

We cannot praise Emily highly enough

We cannot praise Emily highly enough! She is truly brilliant at what she does - proactive, positive, professional and reliable. It was honestly a pleasure to work with her - she is so personable and calm, we trusted her 100%.
More than ‘just an agent’ we are very lucky to have had her on our side.

February 13, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Vicky, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear how much you appreciated Emily’s proactive, positive, and professional approach. It means a lot that her calm, personable nature helped build trust throughout your experience.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Great help

Martin was very helpful throughout the process of buying my first home

February 9, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Josh, thanks so much for taking the time to leave such a wonderful review! I’m really glad Martin was so helpful throughout your first-time home buying process — that means a lot to us. We truly appreciate your support and kind words.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Our family recently moved in to our new…

Our family recently moved in to our new home, Sam was amazing, the experience was smooth, he was very helpful and a pleasure to do business with, I would recommend the avenue estate agent to anyone looking to rent or buy there new home, the house is amazing the team were amazing, all in all very happy

February 4, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to share such a wonderful review! We’re thrilled Sam made your move so smooth and enjoyable, and that you’re loving your new home. Your recommendation means the world to us — we truly appreciate your support and kind words.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Thank *you* Martin

Thank *you* Martin for getting all 3 of our families sorted after all the waits we had, and for being so helpful and supportive throughout the process. Cannot recommend you highly enough! From switching to you in 2025, to sale agreed with us a piggy in the middle, buying through you and selling through you, to completion at last, you brought us home. Sue & Stephen

February 5, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much, Sue & Stephen, for taking the time to leave such a wonderful review. We’re thrilled we could get all three of your families sorted—from switching in 2025, through the piggy-in-the-middle sale agreed, to completion. Your kind words mean a lot.
Thank you again.
James Humphries-Stone

Advertisement
Rated 5 out of 5 stars

The Avenue Estate Agents- Helen- Great viewing

Helen from the The Avenue made the process from booking a viewing to visiting the property and the follow up really easy and organised! Unlike most Estate Agent’s Helen actually made the house feel like a Home during the viewing which really made a difference.

January 31, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Shereen, thank you so much for taking the time to leave such a wonderful review! I’m delighted Helen made everything from booking to viewing and follow-up so easy and organised, and that she helped you really feel at home during the visit. Your kind words mean a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Martin is passionate and cares about…

Martin is passionate and cares about your house selling experience. He does what he says and always with a comical tone and that lightens what can be a stressful process. Highly recommend should you be considering selling your property.

January 27, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review Jamie! We’re thrilled Martin’s passion, care and sense of humour helped lighten your selling experience — that really makes a difference. Your recommendation means a great deal to us.
Thank you again,
James Humphries-Stone

Rated 5 out of 5 stars

We recently purchased a property…

We recently purchased a property through Martin at The Avenue and my partner and I could not have been happier with the service we received. Martin went above and beyond, kept us up to date and was just a pleasure to deal with. We would recommend Martin in a heartbeat and feel lucky that our forever home was purchased via him. Thank you Martin, you offer a unique, warm and friendly service in what is becoming a very impersonal industry.

January 27, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Laura thank you so much for taking the time to leave such a wonderful review! We’re delighted Martin provided a warm, friendly service and helped you secure your forever home — that truly means a lot. Your recommendation is greatly appreciated.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

I was really impressed by the service…

I was really impressed by the service from Luke Thomas at The Avenue, it's unlike anything I've experienced before from a high street estate agent. The house presentation was superb as was the attention to detail. I just handed over the keys to Luke and left him to it.
I've now got a confirmed purchaser and the whole process is being handled for me with regular emails from Luke advising me on progress.

January 22, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for your kind words John! We’re delighted Luke’s attention to detail, excellent house presentation and proactive communication made your experience stand out. It’s great to hear you now have a confirmed purchaser and felt supported throughout.
Thank you again
James Humphries-Stone

Advertisement
Rated 5 out of 5 stars

Five Stars

Five Stars – Ella Hogan is in a league of her own!

When looking for a move that feels like a partnership rather than a transaction, give Ella at The Avenue a call. Her knowledge of the local area is unrivalled, but it’s her intuition that truly stands out.

She was keen to find a home where we feel completely understood and our investment feels 100% justified.
What we appreciated most was her focus on children. She doesn't just look at houses; she looks for environments where the whole family will thrive, offering expert advice on schools, community spirit, and local activities. Truly exceptional service, no doubt she will do it for you. We couldn’t recommend her more highly.

January 23, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Nikita, thank you so much for your wonderful review! We’re thrilled Ella’s partnership-led approach, local insight, and genuine focus on family needs — especially finding the right environment for your children — made such a difference. Your recommendation means the world to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Great estate agent!

Natalie is a great sales person- very friendly and great to work with. She has been excellent throughout- proactive, clear communication, feedback and advice and always prompt in replying to messages. She did all the viewings and went out of her way to fit them in even when she was busy. She took every opportunity to source and follow up buyers and to answer queries- a very solution focused approach. The marketing was excellent and attracted a lot more viewings than other agents. Overall, 5 stars!

January 25, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Carolyn, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Natalie’s friendly, proactive approach, clear communication, and excellent marketing made all the difference. It’s great to hear her hard work and solution-focused attitude stood out.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Where to start

Where to start? David has been an absolute pleasure to deal with from start to finish. He was instrumental in helping us secure our dream home, and his professional yet down-to-earth advice guided us through all the ups and downs of the process.

The reason we chose David to sell our home was simple: he is professional, honest, and highly experienced—you can tell he’s been around the block. Buying and selling a home is an incredibly emotional process, and his calm, cool-headed approach was exactly what we needed.

We wouldn’t recommend anyone else.

December 18, 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Natasha, thank you so much for your amazing review! We’re delighted David’s calm, professional guidance helped you secure your dream home and made both buying and selling feel manageable. Your kind words about his honesty and experience mean a great deal to our team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you so much Bailee & Alice!

Thank you so much Bailee & Alice!
Buying our first home felt daunting, but Bailee and Alice made the whole process smooth and stress-free regardless of the circumstances I had a peace of mind. Their service was outstanding, communication was amazing throughout, and they were always eager to get everything done in the best possible way.
They genuinely cared, explained everything clearly, and made us feel supported from start to finish. We couldn’t have asked for better estate agents — thank you both so much!

January 21, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Fatima! We’re thrilled Bailee and Alice were able to make your first home purchase smooth and stress-free with clear communication and genuine care throughout the process. Your kind words mean a lot to us.
Thank you again
James Humphries-Stone

Advertisement
Rated 5 out of 5 stars

Simply the best

Simple the best

We are not sure where to begin in thanking Bailee and Alice enough for there continued commitment to making our sale and purchase possible to say this hasn’t been plain sailing is an understatement but throughout this process Bailee and Alice have been nothing but amazing

From the moment we met with Bailee we knew you was exactly who we wanted to work with
we never once felt pressured into choosing the avenue

Your communication not only with us but with all parties involved, availability and genuine investment into our sale and purchase we know we undoubtedly wouldn’t of got with anyone else

We have definitely formed a great team
The level of service you provide is outstanding
We cannot recommend you both enough

We wish you nothing but success

Thank you will never be enough
Hayley & Daniel

January 21, 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for your heartfelt review, Hayley & Daniel. We’re thrilled Bailee and Alice’s commitment, communication and genuine support made your sale and purchase possible — even through the tough moments. It means so much to hear you felt part of a great team.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Professional and a joy to deal with.

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and response to any questions we had couldn’t have been any better. She even kept us updated while on holiday in Dubai. Always replied promptly and went out of her way to contact solicitors and 3rd party agents to sort any issues. Thanks Emily, for everything.

November 27, 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Michael, thank you so much for your wonderful review! We’re thrilled Emily’s professionalism, communication and dedication—especially keeping you updated even while in Dubai—made your selling and buying experience smooth. We really appreciate you taking the time to share your feedback.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Emily is an amazing Estate Agent!

From the first contact with Emily, she was friendly and professional. She is one of the most responsive people I have dealt with and even replied to me when I messaged her on her day off. Emily was constantly following up and ensuring things were moving along and we actually managed to complete in just over 8 weeks.
Thanks Emily!

December 19, 2025
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a kind review, Sabbat. We’re delighted to hear how friendly, professional, and responsive Emily was, even going above and beyond on her day off. Completing in just over eight weeks is fantastic. We’ll be sure to pass on your thanks.
Thank you again
James Humphries-Stone

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look