The Avenue Estate Agents Reviews 

636
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible staff for their exceptional communication, consistent support, and deeply personalized approach throughout the entire journey. People note that the team is extremely responsive, always available to answer questions quickly, and highly proactive in resolving any issues. Though some customers experienced a fast-paced process, they appreciated how hard the agents worked to keep everything moving forward. Reviewers also noted the outstanding marketing quality, observing that properties attracted attention and sold very quickly indeed. Consumers consistently recommend these professionals for anyone looking to buy or sell a home smoothly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing agents as professional, dedicated, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional dedication and... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional communication and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the exceptional photography, videos, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more

Company replied

Rated 5 out of 5 stars

Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recom... See more

Company replied

Rated 5 out of 5 stars

Ben & Victoria were fantastic throughout the sale of our house, from start to finish we were made fully aware of what was happening & we were always kept in the loop. We would highly recommend them. W... See more

Company replied

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(636)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Emily was fantastic, went the extra mile. Always contactable, even outside of normal hours. Simply the best. Would recommend

December 15, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Ian, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear Emily went the extra mile and was always contactable, even outside normal hours. Your recommendation means a great deal to us and we truly appreciate your kind words.
Thank you again.
James Humphries-Stone

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Rated 5 out of 5 stars

First time buyers experience

Emma and Helen helped make our first time buyers process smoothless. They kept us informed at each stage and were very responsive. I would highly recommend the Avenue!

October 31, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Lauren, thank you so much for taking the time to share such a wonderful review! We’re thrilled that Emma and Helen helped make your first-time buyer process smooth and kept you informed every step of the way. Your recommendation means a lot to us!
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Best Estate Agent Team out there

The Avenue Estate agents that cover Derbyshire are the best team ever. Emma, Elle and Steph did an amazing job marketing and selling our home for us. The marketing was the best i have seen and the communication and support all throughout the process was above and beyond what was expected.

I could not recommend these highly enough. If you want to sell you home then look no further than these.

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Dave, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Emma, Elle and Steph provided exceptional marketing, communication and support throughout your home sale. Your recommendation means a lot to us — we’re so glad you had such a positive experience.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Emily was friendly and helpful during…

Emily was friendly and helpful during the whole process of buying our house.

Thank you for helping us buy our first home! We highly recommend to anyone looking for a trustworthy, Professional and kind estate agent :)

Thank you :)

November 28, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review! We’re thrilled Emily was friendly, helpful and made your first home purchase such a positive experience. Your recommendation means a great deal to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Wonderful service from start to finish

From the first point of contact with Emily she showed so much compassion and understanding. She knew the difference between selling a house and a home- especially one with so happy memories. I had every confidence in her and her professionalism shone through at every stage. She kept me informed throughout the process and provided lots of helpful guidance. On top of that she was an absolute pleasure to deal with. I could not recommend her enough - you will be in very safe hands.

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a heartfelt review Jim! We’re delighted Emily showed compassion, kept you informed and made the process smooth—especially with a home full of special memories. Your recommendation means the world to us.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

Special shout out to Emily at The…

Special shout out to Emily at The Avenue. The process with her has been seemless, from initial reach out to handing the keys over. Every step of the process Emily was available to answer any questions and address any concerns, she kept me informed througout the whole process and made selling my property feel so easy! Emily, absolutly smashed it. Thank you!

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Stefan, thank you so much for taking the time to leave such a wonderful review! We’re thrilled Emily at The Avenue made the process seamless, kept you informed and made selling your property feel easy. Your kind words mean a lot to us.
Thank you, again.
James Humphries-Stone

Rated 5 out of 5 stars

Emma - The Avenue review

Emma, Helen and Steph were brilliant from start to finish. I instructed another Estate Agents before The Avenue and they were rubbish so swopped agents. Emma and her team were a breath of fresh air going above and beyond to get my house sale over the line. I would have no hesitation in recommending them in the future. Thank you. Tracey P

December 5, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you, Tracey, for taking the time to leave such a wonderful review. We’re delighted Emma, Helen and Steph were a breath of fresh air and went above and beyond to get your sale over the line. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Thank you SO much Bailee & Alice!

Thank you SO much Bailee & Alice!

I went to Bailee & Alice as I'm looking to buy my first home, - which is scary - and I got full advice on property, processes, what I need to be looking for, what is suitable for my circumstances & what I need to do moving forward.

Everything was so clear & well explained - I went away knowing exactly what I needed.

I've tried using other agents before and I just found the advice was so confusing.

This was different. A fully professional service and I felt like they both really cared.

Thank you again!

December 2, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Catherine, thank you so much for taking the time to leave such a lovely review! We’re delighted Bailee and Alice could make the process clear and supportive as you navigate buying your first home — that means a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this estate agent. They found new tenants for my property very promptly and handled the entire process in a professional, efficient, and stress-free manner. Communication was clear throughout, and everything was taken care of quickly and smoothly.

A special shoutout to Holly, who was outstanding from start to finish: friendly, proactive, and extremely professional. I wouldn’t hesitate to recommend this agency to anyone looking for a reliable and high-quality service.

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Tom, thank you so much for taking the time to leave such a wonderful review! We’re thrilled that we could find tenants promptly and deliver clear communication throughout. Holly will be delighted by your shoutout — thank you for recognising her proactive, professional approach.
Thank you again,
James Humphries-Stone

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Rated 5 out of 5 stars

Excellent rental agent

Sam at The Avenue has been a breath of fresh air compared to many rental agents I've had to deal with. Communication has been clear and friendly, with any queries answered swiftly. The digital platform has made the admin very easy, especially as we've had to do it from afar. The house had been very thoroughly checked and cleaned before we moved in. And Sam went out of his way to drop the keys off. Overall a really great service!

December 15, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Harriet, thank you so much for taking the time to leave such a fantastic review! We’re delighted Sam’s clear communication, helpful support and the easy-to-use digital platform made everything smooth — and glad the thorough checks and key delivery made a difference.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee & Alice were fantastic!

We wanted to share the very positive experience we had with Bailee and Alice at The Avenue Estate Agents.

Choosing the right agent isn’t easy, so we invited multiple agents to value our home and talk us through their approach. From the very beginning, The Avenue stood out. Their approach felt genuinely personalised, thoughtful, and focused on what was right for us.

Throughout the process, Bailee and Alice provided regular daily and weekly updates, honest and constructive feedback from viewings, and clear, data-driven insights into pricing and the local market. Communication was consistently excellent, and we always felt informed, reassured, and supported.

What really set them apart was their balance of professionalism with a down-to-earth, no-nonsense approach. It never felt transactional, we felt listened to and guided at every stage.

We would highly recommend The Avenue to anyone looking for an estate agent who is proactive, transparent, and genuinely cares about delivering a great outcome for all.

December 19, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Ashley! We’re thrilled Bailee and Alice provided personalised, thoughtful support with clear communication and data-driven insights throughout your journey. Your kind recommendation means a lot to us.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Staff are a pleasure to deal with and veey efficient

Thanks so much

December 17, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Clare, hank you so much for taking the time to leave such a wonderful review! We’re delighted you enjoyed our amazing customer service and found our team a pleasure to deal with. Your kind words about our efficiency mean a lot to us.
Thank you again
James Humphries-Stone

Rated 4 out of 5 stars

Very informative throughout our…

Very informative throughout our purchase, at times a little overwhelming but the whole team were friendly and approachable.

December 5, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to share your feedback! We’re glad you found our team informative and approachable throughout your purchase, even if it felt a bit overwhelming at times. Your kind words mean a lot to us.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

Bailee from The Avenue Estate agents…

Bailee from The Avenue Estate agents has been amazing during our purchasing journey. He is very efficient and communication is outstanding. Would definately recommend.

December 15, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Chloe, Thank you so much for taking the time to leave such a wonderful review! I’m thrilled that Bailee’s efficiency and outstanding communication made your purchasing journey a positive experience. Your recommendation means a great deal to us.
Thanks Again.
James Humphries-Stone

Rated 5 out of 5 stars

James Hamilton from the Avenue made our…

James Hamilton from the Avenue made our house purchase as easy and pleasant as possible.

We were in our new home within 8 weeks of the offer being made.

Communication was excellent, and everything was kept on top of.

James is truly a credit to his industry and we wouldn't hesitate to use his services should we ever move in the future.

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Liam, thank you so much for taking the time to share your lovely review! I’m delighted that your purchase was smooth and that we had you in your new home within eight weeks. I truly appreciate your kind words about communication and service you received from James.
Thank you again.
James Humphries-Stone

Rated 5 out of 5 stars

James was friendly, efficient and great at updating

James was friendly, efficient and great at keeping in touch. He went the extra mile to connect us to reliable local business people when our movers double booked us and for other things that we needed to sort on our house before selling. I would definitely recommend him to anyone looking to sell their home.

December 12, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for the wonderful review Claire! I'm glad I could assist you with everything from coordinating movers to connecting you with reliable local businesses. It’s always a pleasure to go the extra mile for clients, and I truly appreciate your recommendation.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Very helpful

Martin was very helpful in making the move as straight forward as could be, always on hand to answer any questions we had, which helped us alot along the minefield which is moving house.

December 8, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Mark thank you so much for taking the time to share such a kind review! I'm thrilled to hear that Martin was able to make the moving process smoother for you. It's great to know his support helped navigate the challenges of moving house. Wishing you all the best in your new home!
Thank you again.
James Humphries-Stone

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Rated 5 out of 5 stars

Incredible - Thank you so much!

Thank you Bailee and Alice from the Avenue, I wouldn’t hesitate in recommending these guys to anyone and should be the first port of call for anyone looking to sell their home!

We originally sat on the market with another agent for 16 weeks. We had maybe 1 or 2 viewings a week where the ‘buyers’ clearly was not interested in our property. We began to lose faith and our new home was slipping away.

I got into contact with Bailee and Alice deflated and ready to give up. They gave us their honest opinion, feedback and a new marketing strategy. They sold our home within 3 days, with two offers over asking price!!!

Working with Bailee and Alice felt like we was working together as a team. I always felt as though they had our best interests at heart. When we was feeling the pressure with day to day life + a huge house move they did everything they could to keep pushing on! Communication 10/10.

We couldn’t thank them both enough!

December 11, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a glowing review Ms Bennett! We’re thrilled Bailee and Alice turned your experience around, sold your home so quickly, and secured offers over asking price. It means a lot that you felt supported and well-informed throughout the process.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Took on our property from purple bricks…

Took on our property from purple bricks and what a difference, sold quickly and then also supported massively for the duration of the sale.

December 1, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Ryan thank you so much for taking the time to leave such a wonderful review. I’m delighted you noticed the difference after switching from Purple Bricks — it’s great to hear we sold your property quickly and supported you throughout every stage of the sale. Your kind words mean a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

House sale.

Henry was throughout the whole progress totally professional and treated me with respect. It was a difficult sale but he kept me informed all the way along. Top class agent I would recommend to anyone.

December 1, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Sonia thank you so much for taking the time to leave such a positive review. I’m pleased to hear that Henry remained professional, treated you with respect, and kept you informed throughout the difficult sale — that means a lot. Your recommendation means the world to us.
Thank you again
James Humphries-Stone

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