The Avenue Estate Agents Reviews 

636
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible staff for their exceptional communication, consistent support, and deeply personalized approach throughout the entire journey. People note that the team is extremely responsive, always available to answer questions quickly, and highly proactive in resolving any issues. Though some customers experienced a fast-paced process, they appreciated how hard the agents worked to keep everything moving forward. Reviewers also noted the outstanding marketing quality, observing that properties attracted attention and sold very quickly indeed. Consumers consistently recommend these professionals for anyone looking to buy or sell a home smoothly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing agents as professional, dedicated, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional dedication and... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional communication and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Marketing

Reviewers highlight positive aspects of marketing, praising the exceptional photography, videos, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anita was excellent. She was very knowledgeable about the best way to market our house and what price to market it at. Once a potential buyer was identified she was able to help us agree a sale quickl... See more

Company replied

Rated 5 out of 5 stars

Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recom... See more

Company replied

Rated 5 out of 5 stars

Ben & Victoria were fantastic throughout the sale of our house, from start to finish we were made fully aware of what was happening & we were always kept in the loop. We would highly recommend them. W... See more

Company replied

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(636)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Feedback

Prompt reply to our queries
Sam and his team were very approachable and made sure all things were in place for our move to the rented property in spite of a short notice from our side.

Thank you team

October 18, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words! I’m really glad Sam and the team were approachable and responsive—even with the short notice—and that everything was in place for your move. Your recommendation means a lot.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

My experience was made so much easier…

My experience was made so much easier with the estate agent Emily she most certainly took away the stress I was feeling and was excellent throughout the whole sale of the property. Would most definitely recommend.

October 23, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Alison, Thank you so much for your kind words! I’m thrilled to hear that Emily made your experience easier, helped relieve your stress, and guided you flawlessly through the entire sale. It means a lot that you’d recommend us.
Thanks Again
Best wishes,
James Humphries-Stone

Rated 5 out of 5 stars

Very professional and contactable outside office hours…

From day 1 very proffessional and when Emma said I will sell your house I believed in her. All staff approachable and able to contact outside office hours was a godsend Feedback was excellent Ella brilliant with viewings and very honest.

August 4, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to write such a glowing review! I’m delighted that Emma’s confidence from day one resonated with you, and thrilled to hear how approachable the whole team was — especially Ella, who you found “brilliant … and very honest.”
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Highly Recommended

From start to finish Sam was clear, concise and accommodating. Makes a real difference when an estate agent takes genuine pride in their work / relationships. Highly recommended

November 7, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Mr Taylor, Thank you so much for your kind words. I’m really glad to hear that you appreciated how clear, concise and accommodating Sam was throughout — and that you felt that he took genuine pride in his work and relationship. It means a lot.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent service from David

Excellent service from David. Friendly, efficient and knowledgeable. He understands the local market and is well connected, providing good advice on all aspects of the process.

October 24, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Tom, Thank you so much for your kind words! I’m delighted to hear that David’s friendly, efficient and knowledgeable service – along with his deep understanding of the local market and strong connections – made your experience a positive one. We truly value your feedback and appreciate you taking the time to share it.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

Excellent letting agent

I'm more than happy to provide a positive review and would highly recommend Sam's service to any landlords out there. I've used a few letting agents in my time and Sam at The Avenue is right up there with the most professional I've dealt with, he provides regular progress updates and has found good tenants for two of my properties in the last 3 months.

November 7, 2025
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Reply from The Avenue Estate Agents

Neil, Thank you so much for your kind words and recommendation — it means a great deal. I’m thrilled to hear you’ve found the right tenants quickly and appreciated the regular updates. I look forward to continuing to support your properties with the same high standard of service.
Thanks Again
James Humphries-Stone

Rated 4 out of 5 stars

I recently bought my new home through…

I recently bought my new home through the Avenue in Sutton Coldfield and i couldn’t be happier with the service I received from the whole team.
They were supportive professional and incredibly helpful.
Emma ,Helen and Steph were all amazing.

They kept me updated at every stage of the process answered all my questions and promptly.
They put me at ease each time I felt stressed as buying a house it one of the most stressful times.

I recommend them and definitely would use again if needed

November 3, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Reena, Thank you so much for your review! I’m delighted to hear that Emma, Helen and Steph were professional, incredibly helpful and kept you updated at every stage — especially at a time when house-buying can feel so stressful. It means a lot that you couldn’t be happier.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Great Communication and Support

We have been so impressed with the way Bailee and Alice handled our recent purchase. We were kept updated at all stages of the process, either by WhatsApp or telephone, and we felt that they were driving things forward as quickly and smoothly as possible. We would have no hesitation in recommending Bailee and Alice to anyone looking for an estate agency.

October 29, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Clive, Thank you for your fantastic review! I’m thrilled that Bailee and Alice kept you updated at every stage via WhatsApp or phone and drove the process forward so smoothly. Knowing you’d recommend us so confidently means the world.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent service and attention

We were very happy with the service and the attention we had from Sam. He managed to turn the tenant checks around quickly so our property was rented out as soon as it became vacant.
I would definitely use Avenue again.

November 2, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind feedback Rachel! I’m delighted to hear that Sam’s swift tenant checks enabled your property to be re-let so promptly. It’s great to know you felt well supported throughout the process.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

Highly Recommend

We honestly can’t recommend or thank Bailee from The Avenue Estate Agents enough! From start to finish, Bailee and Alice went above and beyond to make the whole process smooth and less stressful. Their communication was first class, their advice absolutely spot on, and their friendly, approachable manner made all the difference.
We’re so grateful we chose Bailee as our estate agent — truly a five-star experience! 🌟 We wouldn’t hesitate to recommend Bailee to anyone thinking of moving, you will not be disappointed.
Thank you, Bailee and Alice, we truly hope you realise the difference you make! 🏠💛

October 29, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for sharing your experience Jackie! I’m thrilled to hear that Bailee and Alice’s first-class communication, spot-on advice, and friendly, approachable manner made your moving process so much smoother. Your kind words mean the world to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Helen provided a unique service and…

Helen provided a unique service and offering. Extremely knowledgable and a very intimate feel to the entire process. Extremely reassuring as a first time buyer. Would highly recommend!

November 1, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Callum, Thank you so much for your kind words! I’m delighted to hear that Helen’s unique service and intimate approach reassured you as a first-time buyer. It means a lot that you’d highly recommend our team. We truly appreciate you taking the time to leave such a thoughtful review.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emma Nugent The Avenue

Emma Nugent and the team at The Avenue were brilliant in helping us sell our home in Boldmere. We received an offer within just seven days of listing! Emma, Helen and Steph worked seamlessly together, keeping everything on track and communicating clearly throughout. There were a few minor bumps along the way, as you’d expect with any sale, but they handled everything with professionalism and reassurance. We couldn’t be happier with the outcome and would highly recommend The Avenue to anyone thinking of selling.

September 1, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review Michael! We're thrilled to hear that Emma, Helen and Steph helped you find a buyer within just seven days and communicated clearly throughout the process. It’s been a pleasure working with you and achieving this outcome together.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Brilliant from start to finish!

Absolutely delighted with the service we received from Emma, Helen and Steph at the Avenue. The professionalism from the minute we met to discuss the sale of our property, through our marketing shoot and viewings was outstanding. The sale wasn’t a smooth one but the team were reassuring and ensured we got the sale we wanted and our dream home in the end. Would recommend them 100% to anyone looking for an estate agent.

October 28, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Sarah, thank you so much for your kind words! We're absolutely delighted to hear that Emma, Helen and Steph provided outstanding support throughout your journey—from the marketing shoot to viewings—and helped you secure both the sale and your dream home. Your recommendation means the world to us.
Thanks Again
James Humphries-Stone

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Rated 5 out of 5 stars

A very relaxed experience.

From the start, Bailee was very likeable, friendly and knowledgeable. Throughout the process, Bailee and Alice kept me informed and up to date. Nothing was too much trouble, evening when I was stressed. I'd definitely recommend them.

October 27, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Danny, thank you so much for your kind words! I’m delighted to hear that Bailee and Alice’s friendly, informative service made your experience smoother—even during stressful times. Your recommendation means a lot to us. Thanks again for taking the time to share your review.
Warm regards,
James Humphries-Stone

Rated 5 out of 5 stars

Eliza is one in a million

Eliza is one in a million, she was great start to finish and we could not recommend her enough. She takes her time and does an outstanding job in ensuring everything is covered. Eliza went above and beyond in chasing others in the process to make our journey as smooth as possible. We are so grateful to Eliza and everything she has done for us.

October 8, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Eloise! I’m thrilled that Eliza’s dedication—from taking her time to ensuring every detail was covered and going above and beyond in chasing matters—made your journey smooth. It means a lot to hear!
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

4 Cherry Tree Avenue WS5 4LH house sale review

After bad experiences with other agents, we heard about The Avenue through word of mouth from a friend and the difference was incredible!

From the start, Emily’s professionalism, caring nature, and modern approach made us feel at ease as first-time sellers. Despite several setbacks and stressful hiccups with buyers & solictors she stayed positive, persistent, and proactive, constantly going above and beyond to keep things moving forward.

Her communication and genuine care stood out, and she made the whole process smooth and assuring.

We were truly blown away by Emily’s service and can’t recommend The Avenue enough and especially Emily!

October 10, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Christopher, Thank you so much for taking the time to share your experience with us! We're delighted that Emily’s professionalism, caring nature and modern approach helped ease you through first-time selling—especially given the complications you faced. Your recommendation means the world to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Eliza was our sellers estate agent and…

Eliza was our sellers estate agent and she did an absolutely fantastic job helping us with the purchase! Eliza couldn’t do enough for us and was always there to answer any questions we had throughout the process. I would definitely recommend her to anyone selling a property!

October 24, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your kind words Georgia! I’m thrilled to hear that Eliza was always ready to answer your questions and made the process smooth for you. Your recommendation means the world to us. Thanks again for taking the time to share your experience.
Kind Regards
James Humphries-Stone

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Rated 5 out of 5 stars

I would highly recommend using The…

I would highly recommend using The Avenue.Helen,Emma and Steph have been brilliant from start to finish and literally hold your hand all of the way through if you need them to !
They are always contactable and respond quickly .Thank you so much for everything

October 16, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Katherine, thank you so much for taking the time to leave such a glowing review! We’re thrilled that Helen, Emma and Steph were able to “hold your hand all of the way through” and that you found them always reachable and responsive. We really appreciate your recommendation.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emily

Emily , we can’t thank you enough for the incredible and professional service we received from you from start to finish !
I hope we cross paths again in the future. We wish you all the very best X

October 20, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to share your generous review. We’re delighted that you found our service “incredible and professional” from start to finish—it means the world. Wishing you all the very best too, and we’d love to cross paths again in the future.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Best agents by miles

Alice and Bailee have made the process of selling my flat incredibly easy and the service I received was second to none, I would not hesitate in recommend The Avenue with Alice and Bailee at the helm in the future, wish all agents were as caring and considerate at such a stressful and exciting time ☺️

October 23, 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to share your experience. It’s wonderful to hear that Alice and Bailee made the sale of your flat “incredibly easy” and delivered a service “second to none.” We’re delighted to have been part of such a momentous time for you.
Thanks Again
James Humphries-Stone

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