The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the mattresses and beds, often finding excellent value and waking up without pain. The delivery service is consistently highlighted for being on time, quick, and efficient, with many appreciating the helpful and polite delivery staff. People also commend the overall helpfulness and welcoming attitude of the staff throughout the purchasing process. However, some customers noted issues where the product received did not match descriptions or pictures, with mattresses sometimes appearing cheap or developing dips shortly after use.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising the quality and comfort of... See more

Quality

Consumers find quality to be positive, with many praising the outstanding quality of beds and mattresses,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the punctuality and helpfulness... See more

Order

People report ambiguous experiences with order, with some customers expressing delight with their purchases,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and politeness from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more

Rated 5 out of 5 stars

Great and genuine company. High quality bed and mattress in a very affordable prices. I saw then.on face book and was afraid but unfortunately they proved their genuine. Customers services... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(917)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Good

Hi, I got delivery my double bed mattress 2000 pocket spring which is usually comfortable and good so good so far! Guys you can buy it for any season, I would like to say thanks for this mattress company
Regards,
M Fokrul Islam

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Bed Heist

Bed Heist
I have just purchased my 2nd mattress. Great quality great price customer service excellent. Delivered on time professional company

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good Service and Mattress

It was recommended by a friend . Very happy with the purchase. Delivery was on time and delivered to the room of choice. I would definitely recommend to other friends.

September 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Quality service

The service was outstanding they delivered on time and the delivery driver had to wait for 30 minutes for me to sort out the old bed.I totally recommend them £100. And the bed and mattress is perfect.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service polite and helpful

Very good service polite and helpful. Quick delivery arrived on the day and time I wanted .delivery chap was polite and helpful. Brilliant service. Very happy with my product would definitely recommend.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great shopping experience

Easy ordering process, great price and the bed is super comfy.

Easy company to deal with and kept me informed along the way. Would definitely use this company again.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought a couple of matresess…

I have bought a couple of matresess from here and im pleasantly suprised by the quality and the price is affordable. I really liked them and recommend others to buy them aswell. Also, the customer service was very helpful and kind and the delivery was on time.

July 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Poor after service, faulty

I have emailed several times but no reply.
Instagram messages and messenger.
I brought a mattress with extra firmness. After a few months it started to dip on one side. We have not had this a year yet and it is useless.
I feel robbed as saved for this!

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order with bed heist then has to cancel…

Placed order with bed heist then coupla days after paying £30 deposit found my disability money has been cut & wouldn’t be able to pay for future incoming order, wasn’t yet dispatched so messaged n told them sadly y I was cancelling, surprisingly was told it was already dispatched for following Tuesday this was a tues! Told them to get in touch with driver to stop delivery . Was then told I’d be charged £65 for cancellation plus costs if not paid ! was NOT told when 1st placed order! Unacceptable I’m disabled they no fault of mine shall b contacting trading standards , prepared to loose deposit but these extra charges are unfair !

July 9, 2024
Unprompted review

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