The Bed Specialist Reviews 337

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, making the selection process enjoyable and pressure-free. The quality of products, particularly mattresses, is frequently highlighted, with many consumers noting the significant improvement in their sleep. The delivery service is also often commended for being prompt, efficient, and professional, with staff taking care of assembly and packaging removal. However, some customers experienced issues with product accuracy, finding that the delivered item did not match the description on the website, particularly regarding mattress firmness. A few people also felt dissatisfied with the customer service, citing instances of rudeness or unexpected additional charges for delivery services that were initially confirmed.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and helpfulness. Many... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the tremendous choice... See more

Service

Users describe positive interactions with service, highlighting the excellent and professional approach from... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the delivery... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of beds and... See more

Based on these reviews

Rated 5 out of 5 stars

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop.... See more

Rated 5 out of 5 stars

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep. They do not rush you to make a decision about which bed to choose, answering any questions which you have. Deliv... See more

Company replied

Rated 5 out of 5 stars

We are so pleased with the friendly and helpful advice when we visited your showroom and selected our new mattress' The help from Tom & his mate when they delivered our purchase was also very goo... See more

Company replied

Rated 5 out of 5 stars

Good service got to try lots of beds before making a choice was delivered two weeks later was given a call to let me no what time delivery was going to be .all-round good service nice to use independe... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Furniture Store
  6. Mattress Store

About The Bed Specialist

Written by the company

The Bed Specialist is a trusted independent family business trading in Yeovil for 60 years.

We offer unrivalled expert advice and guidance on a huge choice of quality beds and mattresses by leading brands such as Vispring, Hypnos, Enchanted House, Dunlopillo and more.

Our ethos is that great customer service, advice, competitive prices, and quality products should be at the centre of what we do and has been since the business was established in 1965.

With over 40 beds, mattresses and bed frames on display in our Yeovil showrooms we always look to expand what is on offer and source the finest beds and mattresses available from trusted suppliers.

Visit us in store at 106 Huish, Yeovil, BA20 1AQ to try and see for yourself, browse all our current offers on our website at www.thebedspecialist.co.uk and speak to one of our trained friendly team on 01935 423596 for the best advice and guidance.

We offer free national home delivery, bed assembly and old bed recycling services. Our 14 day price match guarantee means you can be assured of the most competitive prices or the difference refunded after purchase. We even offer a 100 night sleep trial on selected brands and mattresses for added peace of mind.

Our third generation family business is here to offer you the very best customer experience from our home in Yeovil - care, attention, advice and knowledge with extensive choice and the very best prices.

Call us today to see if we can help you find your perfect new bed. We look forward to speaking with you.

Our Website

Beds

Mattresses

Headboards


Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tremendous choice of quality beds and…

Tremendous choice of quality beds and bedding. Professional and very knowledgeable owner. Delivery crew were equally excellent, timely, thoughtful and professional. I cannot praise them enough. Top rate all round.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service in the shop

Great service in the shop - thoughtful and helpful advice before buying a mattress. Quick delivery - to room upstairs rather than to roadside! and an excellent, good value product.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

beds made for comfort

The delivery was on time and the bed put in place and adjusted accordingly. I have no hesitation in recommending the bed specialist.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality - Beds and Staff!

Very helpful and knowledgable staff in the shop who guided us through the range of beds available, until we found the one for us. Delivery was within a couple of weeks and our bed arrived without any problems, including negotiating our stairs!

Quality of the beds is excellent, as are all the staff.

Would not hesitate to recommend.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quality

Visited the showroom and had a good display of beds and mattresses to compare. Jo was helpful and advised us on choice and quality but not pushy. Chose and paid. Call to arrange and deliver within 2 weeks. Delivery on time quick and bed all ready to make when they left!
Brilliant service and great quality, now great sleep!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

First class service throughout.

As with my first experience with the Bed Specialist over 15 years ago, the service was top drawer throughout. From helpful advice in the showroom, to order and delivery, the communication was excellent throughout. Can't recommend these guys highly enough.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Always a great service

Always a great service and very knowledgeable staff. I wouldn’t shop anywhere else. Any problems you have with your purchase they will always resolve it.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic local family run business

A fantastic local family run business. The service in the store is 2nd to none and the speed in which I received my order was excellent. The delivery team were super respectful and efficient. Highly recommend using our local businesses.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop. Once we’d made our decision they were 100% accurate in pulling together all the details and delivering on our purchase.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellence from start to finish.

From entering the shop to the day of delivery the professional, supportive and knowledgeable staff made the experience both enjoyable and rewarding.
The range of beds and mattresses was both well displayed and provided good choice.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I went to the store today to arrange a…

I went to the store today to arrange a swap for the mattress I had already purchased which sadly is too soft. I’d like to say a huge thanks to Nick who was incredibly helpful and so patient. He even made us coffee! We both appreciated his knowledge and the fact he guided us toward beds he thought would suit me. No pressure at all to part with more money. He was so helpful and hopefully this time the mattress will be better for me. So worth going into the shop rather than buying off line. Nothing seems too much trouble. Trying different toppers on different beds! I appreciate that’s what they are there to do, sell beds, but the service is second to none. No hard sales. Just much needed information on getting the right bed. I’d not buy my beds anywhere else now. Thank you so much. A wonderful family business with good old fashioned ethics!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

What wonderful customer service

What wonderful customer service. The advice we received was full and unbias. We felt our requirements were listened to and they answered all our questions with expert knowledge and experience. They certainly knew their industry. We had a couple of issues on delivery but all sorted very quickly with no fuss. Would definitely reccommend and use again.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone we had dealings with was…

Everyone we had dealings with was helpful, knowledgeable and friendly. We had a minor issue when our bed arrived but it was quickly resolved. We are happy to say to anyone that the Bed Specialist is well worth a visit.

November 15, 2025
Unprompted review

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