The Bed Specialist Reviews 

350
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and knowledgeable staff who provide thoughtful advice in the showroom without making anyone feel rushed to choose. People frequently express satisfaction with the brilliant service, noting that purchasing a new bed improves their sleep dramatically. Consumers also appreciate the seamless delivery process, where teams arrive on time, handle everything with care, and remove all packaging. Some reviewers were not happy with occasional concerns, mentioning minor delivery complications or finding a mattress that was initially too soft. Despite these small setbacks, visitors feel reassured by the professional support and patient assistance provided during visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable when guiding them through... See more

Product

Clients share positive opinions on product quality, expressing delight with comfortable mattresses, beds, and... See more

Service

People report positive experiences with service, frequently highlighting the welcoming staff, expert advice... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that crews are timely, professional,... See more

Quality

Customers had positive experiences with quality, expressing immense satisfaction with the excellent beds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep. They do not rush you to make a decision about which bed to choose, answering any questions which you have. Deliv... See more

Company replied

Rated 5 out of 5 stars

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop.... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for The Bed Specialist. Exceptional customer service combined with amazing products and expert knowledge.... what's not to love!? Everyone was so helpful, friendly and acc... See more

Rated 5 out of 5 stars

Really knowledgeable about the beds and spent lots of time advising us on how each option would fit our needs. Staff were all very pleasant and helpful and we were given good information about deliver... See more

Company replied


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Accessories
  6. Furniture Store
  7. Mattress Store

About The Bed Specialist

Written by the company

The Bed Specialist is a trusted independent family business trading in Yeovil for 60 years.

We offer unrivalled expert advice and guidance on a huge choice of quality beds and mattresses by leading brands such as Vispring, Hypnos, Enchanted House, Dunlopillo and more.

Our ethos is that great customer service, advice, competitive prices, and quality products should be at the centre of what we do and has been since the business was established in 1965.

With over 40 beds, mattresses and bed frames on display in our Yeovil showrooms we always look to expand what is on offer and source the finest beds and mattresses available from trusted suppliers.

Visit us in store at 106 Huish, Yeovil, BA20 1AQ to try and see for yourself, browse all our current offers on our website at www.thebedspecialist.co.uk and speak to one of our trained friendly team on 01935 423596 for the best advice and guidance.

We offer free national home delivery, bed assembly and old bed recycling services. Our 14 day price match guarantee means you can be assured of the most competitive prices or the difference refunded after purchase. We even offer a 100 night sleep trial on selected brands and mattresses for added peace of mind.

Our third generation family business is here to offer you the very best customer experience from our home in Yeovil - care, attention, advice and knowledge with extensive choice and the very best prices.

Call us today to see if we can help you find your perfect new bed. We look forward to speaking with you.

Our Website

Beds

Mattresses

Headboards


Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have always used them because of…

We have always used them because of their excellent service. Very kind knowledgeable staff and there is no hassle to buy.

February 23, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks very much for the great recommendation - it helps others trust us. Take care.

Rated 5 out of 5 stars

Great Service

Nick and his team go out of their way to make sure that you get the best service possible.

February 18, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks Lee, that's great to read. I'm really glad we could help and find you the best fit. Take care, Nick

Rated 5 out of 5 stars

Great service and quality

Visited the showroom and had a good display of beds and mattresses to compare. Jo was helpful and advised us on choice and quality but not pushy. Chose and paid. Call to arrange and deliver within 2 weeks. Delivery on time quick and bed all ready to make when they left!
Brilliant service and great quality, now great sleep!

February 14, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's amazing, we are so pleased to read everything went well from start to finish and the most important bit... great sleep!!! Long may it continue. Take care, Nick

Rated 5 out of 5 stars

First class service throughout.

As with my first experience with the Bed Specialist over 15 years ago, the service was top drawer throughout. From helpful advice in the showroom, to order and delivery, the communication was excellent throughout. Can't recommend these guys highly enough.

February 14, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so very much Will, we really hope you are sleeping well on your beautiful new VISPRING bed. Thanks for the recommendation.

Rated 5 out of 5 stars

Always a great service

Always a great service and very knowledgeable staff. I wouldn’t shop anywhere else. Any problems you have with your purchase they will always resolve it.

February 11, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you - we appreciate you trusting us to look after you.

Rated 5 out of 5 stars

A fantastic local family run business

A fantastic local family run business. The service in the store is 2nd to none and the speed in which I received my order was excellent. The delivery team were super respectful and efficient. Highly recommend using our local businesses.

December 29, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's really lovely to read and thank you so much for supporting us. It's great to hear the delivery team were respectful, it's such an important service as they are the last people you see!

Sleep well,
Nick

Rated 5 out of 5 stars

Extremely professional

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop. Once we’d made our decision they were 100% accurate in pulling together all the details and delivering on our purchase.

January 10, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's great, thank you again for buying your new bed from us - we really hope you're sleeping well!

Rated 5 out of 5 stars

Excellence from start to finish.

From entering the shop to the day of delivery the professional, supportive and knowledgeable staff made the experience both enjoyable and rewarding.
The range of beds and mattresses was both well displayed and provided good choice.

January 21, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for your kind words, we work hard to create an inviting and welcoming space to try the beds throughout the showrooms and train hard to always give the best and most accurate advice.

Thank you for supporting our family business.

Rated 5 out of 5 stars

I went to the store today to arrange a…

I went to the store today to arrange a swap for the mattress I had already purchased which sadly is too soft. I’d like to say a huge thanks to Nick who was incredibly helpful and so patient. He even made us coffee! We both appreciated his knowledge and the fact he guided us toward beds he thought would suit me. No pressure at all to part with more money. He was so helpful and hopefully this time the mattress will be better for me. So worth going into the shop rather than buying off line. Nothing seems too much trouble. Trying different toppers on different beds! I appreciate that’s what they are there to do, sell beds, but the service is second to none. No hard sales. Just much needed information on getting the right bed. I’d not buy my beds anywhere else now. Thank you so much. A wonderful family business with good old fashioned ethics!

January 10, 2026
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

We appreciate your kind words Judi. Thank you so much for the opportunity to help you with your requirements and hope very much the beautiful VISPRING mattress you purchased is providing the right support and comfort you need.

Rated 5 out of 5 stars

What wonderful customer service

What wonderful customer service. The advice we received was full and unbias. We felt our requirements were listened to and they answered all our questions with expert knowledge and experience. They certainly knew their industry. We had a couple of issues on delivery but all sorted very quickly with no fuss. Would definitely reccommend and use again.

November 8, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so much for your kind review. I'm glad the issues were sorted quickly for you, and at any time - if you need us we are here.

Rated 5 out of 5 stars

Courteous prompt service very helpful…

Courteous prompt service very helpful and friendly listened to what we required items delivered within two days to Yorkshire

December 30, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for shopping online with us, we hope you love your new purchase and you are sleeping well.

Rated 5 out of 5 stars

Everyone we had dealings with was…

Everyone we had dealings with was helpful, knowledgeable and friendly. We had a minor issue when our bed arrived but it was quickly resolved. We are happy to say to anyone that the Bed Specialist is well worth a visit.

November 15, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so much Steve. Great to hear we resolved any issues quickly for you and hopefully now you are enjoying some great sleep!!

Rated 5 out of 5 stars

Best Bed

Very good service & the most comfortable bed! Definitely recommend.

November 29, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for shopping with us, we appreciate it.

Rated 5 out of 5 stars

Local specialist company with a good range of high quality beds.

Really knowledgeable about the beds and spent lots of time advising us on how each option would fit our needs. Staff were all very pleasant and helpful and we were given good information about delivery etc. Delivery was prompt and very professional. An excellent local company. Highly recommended.

November 6, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks Karen, we really appreciate your kind review - we hope you're sleeping well!
Nick

Rated 5 out of 5 stars

Great experience

It was a pleasure to try different mattresses to find the right fit and to have the thoughtful and informative store staff to assist in that.

The delivery experience was first rate and the mattress is bliss! I had not realised what a difference a good mattress makes to how I feel the next day

November 24, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's fantastic! We are so thrilled to read you are loving your new mattress purchase and you are sleeping so well on it, thank you so much for shopping with us.
Take care,
Nick

Rated 5 out of 5 stars

Bought our new bed at the Visprung…

Bought our new bed at the Visprung special event, very expensive bed but a great deal on the day.
Delivery amazing and a great night sleep in our new bed.
We have used The Bed Specialist in Yeovil for all of our beds over a great many years and have always had a very good experience!

November 27, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Vispring beds are certainly some of the best you can get! We are pleased to hear the new Regal Superb divan bed you purchased recently is suiting you well.

Thanks again for shopping with us!

Nick and The Bed Specialist Team

Rated 5 out of 5 stars

Last night was my first night sleeping…

Last night was my first night sleeping on my new vspring mattress and feather & down pillow. Wonderfull! Great UK made products.

November 27, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for your recent review and we are so pleased the new Vispring mattress you purchased is comfortable.
Take care,
Nick and The Bed Specialist Team

Rated 5 out of 5 stars

Preston Bed Centre are very…

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep.
They do not rush you to make a decision about which bed to choose, answering any questions which you have. Delivery was seamless, installed in the bedroom, advice given for maintaining your mattress to its best. All packaging removed. overall I would thoroughly recommend this Company 10/10 from start to finish. Well Done Tom & team

October 31, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Karen, thank you so much for the great review. We value your feedback and are thrilled you are so happy.

Thanks again for shopping with us,
Tom and the team

Rated 5 out of 5 stars

Excellent knowledge and range.

Excellent knowledge and range.
Our second mattress from them. We are very confident in their ability to help us make the best choice.

October 24, 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That's great to hear Paul, thanks so much for shopping and supporting us with your order.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look