The Belfry Hotel & Resort Reviews 

Had the best hot stone massage of my life on Thursday. Emily was so kind and lovely and made me feel like a new woman after my treatment. What I also really enjoyed is Emily gave me a consultation before my massage asking me how I wanted to feel and put oil on my wrists for me to choose the scent. Absolutely 5*

Today my friends and I had the most amazing spa day at the belfry
Kerry did my treatments she is truly the most lovely person and incredible masseuse I have had ever experienced
Well done Kerry for making our day a truly fantastic experience

I came with my cousin and I wanted to celebrate her birthday. I wrote in the notes but didnt receive a response however the receptionist by the name of Nigora at the front desk tried to help us as much as she could, thank you! Was a lovely 1 night stay. Pool is a little small and steam room smells of mould but lovely grounds and room was of a nice size.

Afternoon tea. Awful. Service dreadful. Never again. Should have known better!!

Arrived this morning with 2 friends for a spa day. The belfry did not disappoint. Friendly helpful staff on spa reception, clear directions and printout of our times for treatments and lunch. The day ran perfectly. Very happy with our treatments, ladies were very professional, informative and the treatments put us all in a very relaxed state for rest of the day.
Dinner was set menu, we all picked the same, couldn't fault the food and service...If I had to be picky the food arrived before our drinks but other than that it was spot on.

The fire and ice experience was enjoyed by all, Nin our host was friendly and helpful.

Overall perfect day and we would return.

I used to be a member and decided to go for a Sunday evening swim with my husband who is still a member. Safe to say I won’t be returning ANY time soon, fire and ice is meant to be members only after 5.30pm however judging by the fact there were that many people in the saunas they were standing up with about 15 people in each sauna. The pool was absolutely rammed with screaming children and foul mouthed adults, and the changing rooms were full of mould, filthy floors and hair everywhere. Clearly they are not interested in maintaining the existing facilities whilst they build new ones.

It was fantastic for the children. The staff were wonderful especially Kerry and Alfie and Callum went beyond what they had to. Fantastic with the kids at archery and go carting

Sadly a poor experience. I organise a small sized golf society. We chose the Belfry for one of our summer dates. As we have a varying skill level and due to the society being relatively new, I decided to ‘test the waters’ with the Derby Course. First of all, I organised this for a Monday and around 5-6 months in advance. We were quoted around £55 per person and there were 22 of us. Unlike other venues, they weren’t open to any sort of negotiation regarding price based on bigger numbers etc. which I accepted at the time as I understood this was a popular and historic establishment. The £55 per person covered the round of golf and a bacon bap with tea/ coffee before hand. This seems fairly reasonable until you read on….

A week or two after paying the deposits etc, it became apparent that the we could book through their website the round of golf itself at £30 per person. I rang and spoke to the person who had arranged the society day with myself to discuss this, only to be told that it’s a mistake and that due to the selected date being in June, the prices actually go up in season etc and that was the reason for this. They did however offer to knock it down to £52.60 per person instead. I somewhat begrudgingly agreed and understood the reasons given and accepted it.

The day comes along. We get there and it became very apparent that there is no care for providing a good experience. This is a money making corporate machine. But again, we, as a group, somewhat accepted this as it’s a popular place and ultimately money is reason these places are running. But then it was brought to my attention that we could still book a round after our tee times at £30 pp. and checked the next week and found a lot of tee times on the derby course at this price. Then we were presented with the worst, most basic bacon sandwiches going. (This next part will sound massively pedantic) not only was the bacon rubbery and undercooked and the baps oversized for the two rashers of bacon per person. But they didn’t even have branded sauces. You can ask any Brit what they have on their bacon bap, and it’s HP brown or Heinz Ketchup.

Anyway, I wanted to complain and found no one around to deal with this prior to our tee times. I decided to make the most of the day and deal with it after.

A few other points to note. The derby course is nothing special. You would get the same experience from your local course. Perhaps you could argue the greens are a little better than a standard local course but that’s about it.

In a society, you generally all want to be able to see all the groups tee off etc until your group. On the derby course, this is not an option as you are required to be ferried down in a mini bus 4 people at a time. This was not made clear beforehand.

I’m sure it’s a different experience on the other two courses which are of course more expensive/ historic and are harder etc. but one thing a few of us noticed while being escorted to the first tee and driving past the Brazabon, was that they appeared to really be squeezing as many people on the course as possible. On the first hole, we could see a group teeing off, a group in the middle of the hole and another on green.

As we teed off, we had a guy coming round and checking our progress etc. but this stopped after around the 5th hole. So by the 10th/11th we were backed up from the various groups ahead of us and it became a 5 and a half hour round. A lot of waiting around.

I attempted to complain after but they had closed up shop except the bar. And no one there was capable of helping (not that it seemed that they wanted to).

I was a bit annoyed and raised this with the organiser a week afterwards when she asked for feedback. (The person I originally organised the society day with had quit it seems so was replaced with another person). I gave some feedback outlining the above. And specifically the fact that we essentially paid £22.60 per person for cup of tea and rubbish bacon sandwich. The lady I spoke with appeared concerned and explained she would like to discuss this over the phone. After several attempts to get through over a week period, it became apparent that the only reason she wanted to call me was to tell me that I was wrong in my feedback and any complaints I had regarding the price and anything discussed with her predecessor were not her fault or problem. I advised I frankly can’t be bothered with this and that, as a business and establishment, I assume they do not care as they will always get continued business. I was offered a discount to come back next year which I declined (I wasn’t told what the discount was).

If you are looking to book a society event here, I strongly suggest pooling the total money needed, then booking individual 4 balls on a fairly quiet day. Basically, not value for money. (And that is after already anticipating it as an expensive day out)

Rooms dated. Fire and ice experience had sections shut. Ridiculously priced drinks! (£4.40) for a small bottle of TONIC!! Yet I hear they give golfers a 25% off discount card!! We spend a lot more on treatments than golfers do on around of golf yet they get there perks. Think seriously before you book here!!

Your food & beverage prices are extortionate.
This is compounded by your policy of automatically adding a service charge to ordinary bar sales.
The prices are embarrassing and ruined our visit.
Moreover, this was compounded by, having spent a fortune, trying to sleep in a room that lacked air conditioning on one of the hottest nights of the year.
You are just being greedy.

Shame you can’t give less than one star.

Joined the spa/health club while the one I use is undergoing a refurbishment. They seem to be letting anyone in and unfortunately this is ruining the place. Constant foul abusive language, there have been a few confrontations between members where it nearly became physical. Members spitting in steam rooms and showers, just generally full of really classy people !!!! Have wrote to them and got the standard I’ll tell my manager response.

My friend took me here for a treat. The Spa was nice although jacuzzi temperature could have been warmer, this has been mentioned in other reviews but not dealt with. Staff were friendly and always seem to have a smile for us. Restaurant and quality of food were excellent as were the staff. Now the main bar area where we decided to have a drink in the evening was an interesting place, the music was good and it had a good atmosphere, we constantly got harassed by drunken golfers especially when we were on the dance floor. We felt safe as there are 6 security personnel available but ended up taking a drink back to our room. If I came here again it would be Spa only.

Received a 9 hole playing lesson with a senior pro as a birthday present.
Tried to book the lesson, unable to do it online, sent 3 emails, 6 phone calls, all promising to call back or reply to email, still not booked, this has been tiring, over a 6 week period!
The gift cost £250, and the Belfry golf academy just do not care, awful service, would not recommend!!
This is a rant about service, not the course, as I’ve played the courses previously, and they are truly great, but the service levels are bordering on arrogance and disdain!

I went to the Belfry recently with a group of friends. The grounds are stunning, the rooms are spacious and they are nicely decorated. The staff are very friendly and professional. I would like to say a big thank you to Samuel in the restaurant who was very helpful and friendly. I will definitely go there again.

Just retuned from the most lovely weekend at the Belfry.. I went with four of my closest friends and we all left feeling the same ..we throughly enjoyed every point of our stay - the hotel is clean , beautifully decorated, our adjoining rooms were fab, again clean nicely decorated.
The food, quality and choice was superb but what really stood out was the staff, every staff member we came across was cheerful, polite & helpful. I must say Samuel in the Ryder Grill last night was exceptional he gave us a lovely welcome, he wss informative whilst we were choosing our food and wines and had the right balance of attentiveness, it genuinely came across that he enjoys his job. The other team member in the restaurant also gave great service.
We’ll definitely be returning..

Amazing place and stay and the staff were incredible and so helpful and friendly. Samuel in the buffet and restaurant was so helpful, lovely and made our dining experience special. Great vibe in the hotel overall.

Went to the Belfry in Tamworth for a spa day including afternoon tea.
Spa was excellent had facial neck and shoulder massage by Lisa who was excellent soft tone of voice perfect massage and aftercare advice. Fire and ice and hydro pool was so relaxing.
Would have loved to have given 5 stars however the big let down was the afternoon tea. The equivalent of not even 1 slice of bread 2 minute scones and tiny tiny slices of cake. Not even enough to fill up a 6 year old. Definitely not worth the money, very disappointing. A man sat next to me looked at my afternoon tea and said there is no way he would have that it was a joke.
Such a shame!!

Probably the worse experience I've ever had.

Came for a relaxing night away and our room is located over the bar and the music is so loud and its on till 2am. Couldn't sleep. Went to desk to see drunken men rolling around on the floor.

It's not a luxury golf resort it more like butlins but worse. Wouldn't recommend.

Had a lovely afternoon tea today at the Belfry, thank you to Michelle, Al, Alison and Christine who made our family celebration very special

Liked my room overlooking the first tee

But room service - no answer when called, called reception who said I would have to go to the restaurant which I didn’t want to do as travelling on my own.

Finally got through. Brought food which was OK but no condiments and NO FORK. Went to reception as obviously couldn’t get through to them on phone - directed me to the bar where I waited ages for a barman to find a fork which he gave me while ignoring me and speaking to other staff.
Breakfast arrived this morning - no butter so back down to the bar!
I don’t mind the walking around - it’s just there seems to be a lack of care and interest in guests.
I was told they are short staffed. I’m not sure how they are going to manage when the huge extension is completed!
OVERPRICED for what’s on offer