The Bicycle Exchange Reviews 

100
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Couldn't be happier with my new bike from Dan's shop in Dumbarton. Really friendly, no-pressure service from start to finish, and the bike was exactly as described. Dan was great to deal with and gave... See more

Rated 5 out of 5 stars

From our initial enquiry via Facebook Marketplace, our messages were answered by Dan within a few minutes and we were given helpful advice. We collected the bike from their premises the next day and... See more

Rated 5 out of 5 stars

Dan gave me all the time I needed when buying a bicycle, answering all my questions clearly and without fuss. No pushy sales pitch at all. Eddie is a wonderfully talented and inventive engineer who... See more

Rated 5 out of 5 stars

Fantastic customer service. Dan arranged a viewing for me at extremely short notice. Bought a lovely Trek bike in great working order for my son’s birthday. He’s going to love it! Great to see a busin... See more

Company details

  1. Used Bicycle Shop

Written by the company

The Bicycle Exchange has been created to help people in and around the Sussex area to have access to quality bicycles at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

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4.9

All reviews

(100)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service. I saw my bike on the website and contacted Dan who always replies immediately. Knowing that the bike has been newly serviced and has a 3 month warranty is very reassuring.
I am thrilled with my new (to me) bike which was reasonably priced in my opinion. I highly recommend this business and would definitely use the bicycle exchange again without hesitation.

January 12, 2023
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Rated 5 out of 5 stars

Very reliable business selling top class bikes

Very reliable business selling top class second hand bikes. I bought a Cannondale in mint condition and was given a 3 month warranty guaranteeing any mechanical issue that may arise. It's possible to travel from London on a train in 50 minutes and the owner can meet you with your new bike at the station. Dan was very responsive and professional throughout the whole exchange, highly recommended.

January 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Helpful

Helpful, efficient and accommodating service. Thank you. Our son is thrilled with his new bike and the 3 month warranty is a nice reassurance.

January 10, 2023
Rated 5 out of 5 stars

Swift and helpful

Dan came back to me really quickly and it was very easy and smooth making arrangements with him to part ex my bike for one he had in stock.

January 6, 2023
Rated 5 out of 5 stars

Excellent Service

Dan was very helpful and quick to arrange viewing of the bicycles we were interested in, good friendly service we will defiantly be using the bicycle exchange again in the future when our children need bigger bicycles.

January 4, 2023
Rated 5 out of 5 stars

A wonderful experience

A wonderful experience, and the owner assisted me to find the perfect bike which suits my needs exactly after he took the trouble to ask questions and I showed him some examples which were already sold before I got there.

December 29, 2022
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Rated 5 out of 5 stars

The Bicycle Exchange. Brilliant experience!

I spoke to Dan who was super helpful. We agreed the part exchange and I am over the moon with my new bike. Exactly as described and Dan helped switch pedals to test ride before taking away. The bike is awesome. Brilliant concept and glad to support this business which gets people on bikes!

July 18, 2022
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Rated 5 out of 5 stars

Brilliant

Brilliant. Dan was fast at communicating, planned ahead and got the size up out in case that's what we needed, we did and he was flexible with our timings. Absolutely worth the hour and a bit driving to get a fantastic bike. Thank you Dan.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent second hand bike shop

Great website. Excellent customer service. Good selection of second hand bicycles.
Bought Frog 73 and part exchanged old bike. Great deal and hassle free. It's easy to get an appointment to view some second hand bicycles.

June 5, 2022
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Rated 5 out of 5 stars

Great and Knowledgeable Service

Bought a Trek Marlin7 from them, it was exactly how it was described on the site. With it being second hand I had expected there to be some wear and tear but there was none. The staff were friendly and knowledgable, also patient with me as I didn’t really know what kind of bike I wanted or needed. After talking me through my options there was no hard sell they just said why each was good or bad for what I was looking to do and allowed me to make an informed choice. Couldn’t recommend them more highly.

April 17, 2022
Unprompted review

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