The Big Phone Store Reviews 

Reply from The Big Phone Store

An hour ago

Hi Chris,

Thank you for your review.

I'm glad you found the process of ordering your phone simple and straightforward. We work hard to make buying from us easy for everyone.

It's also great to hear your order arrived quickly with the protector you requested. We aim for fast delivery, dispatching orders placed before 3:30 p.m. on weekdays the same day, and we always ensure your order is correct.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

A day ago

Hi Maria,

Thank you for your review.

I’m really pleased you're happy with the great condition of your refurbished iPhone. We put a lot of effort into our grading system and only use the highest possible quality parts in our refurbishments, so you get a phone that looks and performs great.

It's excellent to hear about the battery health too. We guarantee a minimum of 85%+ battery health with all our refurbished devices because we understand how important it is to have a phone that performs like new. You also have the option to upgrade to a brand-new battery at cost price during purchase.

Quick delivery is always our goal. We dispatch orders placed before 3:30 p.m. on weekdays the same day.

I'm sorry to hear your screen protector started peeling after only a couple of weeks. That's not the quality we aim for, and I understand your frustration. Your feedback is helpful, and I'll pass this along to our team for review.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hi David,

Thanks for your review.

I'm really glad you found our site quick and easy to navigate, and that our explanations helped you pick the ideal phone. We put a lot of effort into making sure you have all the information you need, like our clear grading system and detailed product descriptions, so you can confidently choose the right device.

It’s great to hear you felt you got it at the right price. We focus on quality-led pricing, ensuring you get a fully tested and reliable device that offers true value. We also appreciate you noting our choice of extras. We offer these so you can get everything you need, like mains plugs and headphones, to go with your phone.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hello Douglas,

Thank you for your review.

It’s great to hear that your iPhone 15 arrived even faster than you expected. We work to get orders placed before 3:30 p.m. on weekdays dispatched the same day, typically for next working day delivery.

We’re also really pleased you couldn't find a single mark on your iPhone 15, especially as it was from our 'Very Good' category. While 'Very Good' devices can have light signs of use, your experience shows how high our standards are for cosmetic grading.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hi Pauline,

Thank you for your review.

It's great to hear you experienced excellent service, and that your phone arrived in pristine condition. 'Pristine' means the device has very light signs of use, and we're glad it met your expectations. We also ensure all our refurbished devices go through extensive certified checks to guarantee full functionality.

We're happy to know your delivery was fast. We dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery. It’s also good to hear you found the price to be good, as we focus on competitive pricing for high-quality, reliable devices.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hi Vickyb,

Thank you for your lovely review.

It’s great to hear that your mum is very happy. Making our customers happy is what we aim for, and we are proud to have one of the highest customer satisfaction rates in the industry.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi John,

Thanks for your review.

I'm really glad to hear you received excellent service. We work hard to ensure every customer's experience is smooth and positive, from browsing to after-sales support. Our team handles everything in-house, so you always get direct, expert help.

Your new phone has arrived, now send us your old one! Working or not, we’ll take it. Just follow the instructions included with your order and reuse the packaging to send it back.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Chris,

Thank you for your fantastic review.

It's great to hear we're the best company you've dealt with for a refurbished phone. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

I'm also glad you found our website easy to use and that your item arrived the very next day. We get orders placed before 3:30 p.m. on weekdays dispatched the same day, so it's good to know our fast delivery helps.

We really appreciate the recommendation and knowing you'll use us again.

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Helen,

Thank you for your fantastic review.

It's wonderful to hear about the excellent service you received from Richard. We are really proud of our team's knowledge and patience, and it sounds like he fully demonstrated that for you. We agree, Richard is definitely an asset to our team here in Wolverhampton.

It means a lot to us that your family has been coming to our shop for years. Building long-term relationships and trust with our customers is truly what we're all about.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi there, thank you for your great review.

It’s fantastic to hear your phone arrived in perfect condition and was really well wrapped. We pride ourselves on the rigorous certified checks all our devices go through, ensuring 100% functionality no matter the cosmetic grade. Our secure, reusable packaging helps protect your phone during transit and shows our attention to detail, right down to including that handy SIM tool.

It's great to hear you would highly recommend us.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Lolsy May, thank you for your review.

It's great to hear your item arrived in pristine condition, exactly as described. We work hard to ensure our grading is accurate, and all our refurbished devices undergo extensive certified checks to be 100% functional. We also aim for a great price point without compromising on the quality of parts we use.

I'm glad your delivery was fast too. We know getting your device quickly is important, so we dispatch orders placed before 3:30 p.m. on weekdays the same day.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi William, thank you for your review.

I'm happy to hear your delivery was swift. We know you want your new device quickly, so we dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

3 days ago

Hi Dave L,

Thank you for your review.

It's great to hear your product was exactly as described and that your delivery was fast and secure. We want you to be confident in what you're buying, which is why we grade our phones clearly based on cosmetic condition. You can even visit our Wolverhampton store to see the different grades for yourself. We know getting your phone quickly and safely matters, so we dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Graham Salmons,

Thank you for your utterly brilliant review.

It’s fantastic to hear you loved the phone and our service. We’re especially pleased you found the speed exceptional and that the phone exceeded your expectations. We know trust is earned, so we make sure every device is thoroughly tested and dispatched quickly, giving you confidence to return again and again.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi,

Thanks for your review.

It's great to hear your phone arrived quickly, that you experienced our clear communication, and that your phone is in great condition. We work hard to get your order to you fast; all orders placed before 3:30 p.m. on weekdays are dispatched the same day. We also put every refurbished device through extensive certified checks to ensure it’s fully functional before it leaves us.

Upgraded? We want your old phone too, even if it’s faulty. Follow the instructions included with your purchase and reuse the same packaging to send it back to us.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Mr. Reeve,

Thank you for your review.

It's great to hear you chose a refurbished 'Like New' device and that it arrived looking and feeling like a new iPhone. You chose well. We work hard to ensure our refurbished phones perform at their best. While we guarantee a minimum of 85%+ battery health with all our devices, it's always excellent when they come in at 100%.

We're also glad the pre-fitted screen protector saved you some hassle.

You mentioned you picked us because of our customer service reviews, even if we weren't the absolute cheapest. We appreciate you trusting us. We focus on providing high quality and responsive support, which gives you the best value over time.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Don’t let your old phone sit in a drawer. Send it to us, working or not, using the packaging your new phone arrived in. Full instructions are included with your purchase.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Jay,

Thank you for your review.

It's great to hear you had such a fantastic experience getting phones for your kids. We're really pleased our team could help you find the best first phones for them, and that you found our service so knowledgeable and friendly. We pride ourselves on offering great value and expert advice to every customer.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Thanks for choosing The Big Phone Store. Don’t forget you can send us your old phone too, working or not. Everything you need to know is included with your purchase, and you can reuse the packaging.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Frank,

Thank you for your review.

It's great to hear your Pixel 8 Pro arrived in such excellent condition, even though it wasn't a 'Pristine' grade. We test every device thoroughly, so you always get a fully functional phone, no matter its cosmetic condition.

We know how important battery performance is. That's why we guarantee a minimum of 85% battery health on all our refurbished devices. Plus, you can upgrade to a brand-new battery at cost price, giving you even more peace of mind and longevity.

We appreciate you planning to use us again soon!

Turn your old phone into cash instead of leaving it in a drawer. We take phones working or not. Follow the instructions with your order and reuse the packaging to send yours back.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Nick,

Thank you for your feedback.

It's great to hear your phone was exactly as described, even at the lowest cosmetic grade. We work hard to make sure our grading is accurate, and all our devices are fully functional regardless of their cosmetic condition. This means you always get a great working phone, no matter the grade you choose.

We love hearing that customers are happy with their purchases. Building this trust is really important to us.

Finished with your old phone? Send it our way. Working, faulty or damaged, we’re interested. Your purchase includes instructions, and you can reuse the packaging to send it back.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Thanks for your feedback, Simon.

It's great to hear your phone was in even better condition than you expected. We work hard to grade our devices accurately, so it’s always a win when we exceed expectations.

We also guarantee a minimum of 85%+ battery health on all our refurbished devices. We know good battery performance is really important, and we're glad yours is performing well.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

One more thing, don’t forget your old phone! We buy phones working or not. Simply follow the instructions included with your order and send it back using the same packaging.

Warm Wishes,
Cassandra The Big Phone Store Team