The Big Phone Store Reviews 

Reply from The Big Phone Store

Aug 12, 2026

Hello Gary,

Thank you for your review. It's great to hear you found our service quick and efficient.

We pride ourselves on getting your order to you fast. We dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 12, 2026

Hello Majidah,

Thank you for your review. It's good to hear your phone arrived on time.

We understand you want to see how the phone performs over the next couple of weeks. We put all our refurbished devices through extensive certified checks so they are 100% functional.

You also have a full 12-month warranty on your device for any internal manufacturing faults. And if you change your mind for any reason, we offer a 45-day, no-quibble return policy for a full refund.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 12, 2026

Hi Sharjeel,

Thanks for your fantastic review! It's really great to hear you had such a positive experience with The Big Phone Store, especially after comparing us to other sites.

We are really happy you found our prices competitive. We focus on providing genuine value, ensuring you get a high-quality device at a fair price, rather than just chasing the lowest number.

I'm glad your return of the iPhone 14 Pro Max was quick and easy. We offer a 45-day, no-quibble return policy so you can always change your mind with peace of mind.

It's brilliant that both phones arrived in excellent condition with 100% battery health! We guarantee a minimum of 85%+ battery health on all our refurbished devices because we know how important great battery performance is. Every device also undergoes extensive certified checks to make sure it's 100% functional before it leaves us.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We really appreciate you recommending us.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 12, 2026

Hi Paramjot,

Thank you for your review. I'm glad you received very good service from us.

We are always focused on making sure you are happy with both our products and our service. It's great to know that we met your expectations.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 12, 2026

Hi Muhammad,

Thanks for your kind review. It's great to hear you're very happy with the help and support you received, and also with the price of the four phones you bought from us.

We handle all our customer service right here in Wolverhampton with our own team. This means you always speak to someone who knows our products inside out and can give you real, human support.

We don't cut corners to be the absolute cheapest. Instead, we focus on providing excellent value, ensuring all our phones meet high standards of quality and functionality. This way, you get a great device at a fair price, backed by our warranty.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Aug 11, 2026

Hi Carl,

Thank you for your fantastic review! I'm really pleased you found our trade-in service brilliant and would recommend us.

We always aim for fair and honest payouts for your old devices. We guarantee the price we quote, so you never get those frustrating last-minute reductions some parts of the industry give.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 11, 2026

Hi Barry,

Thanks for your review. Glad to hear we delivered exactly what we promised. We work hard to ensure our product descriptions and grading are accurate, so you always know what to expect when you order from us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 11, 2026

Hello Ailsa,

Thank you for your fantastic review! It's great to hear that your first experience with a refurbished phone site was so much easier than you expected.

We're really pleased that your phone works perfectly and looks as good as new. We take pride in the quality of our devices, and it’s why we put all refurbished phones through extensive certified checks to make sure they are 100% functional.

You've discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Mr Simms,

Thanks for taking the time to leave us a review.

It's great to hear you found ordering easy and that your phone arrived on time. We work hard to make sure our ordering process is straightforward and that orders get to you quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, aiming for next working day delivery.

We also love that your phone was exactly as you expected. We put all our refurbished devices through extensive certified checks so you can be confident that your device is 100% functional. We also clearly grade our phones by cosmetic condition – 'Like New', 'Pristine', 'Very Good', or 'Good' – so you know exactly what you're getting.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hello Hugh,

Thanks for your fantastic review! It's great to hear that everything was "A1" for you.

We want every order to be perfect. That's why we handle all our refurbishment, rigorous testing, and customer service in-house here in the UK. This lets us keep our product standards really high and make sure you get a fully functional device every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Stephen,

Thanks for your feedback. It's great to hear you are happy with your phone and how fast it arrived.

We put every device through extensive certified checks to make sure it works perfectly. You also get a 12-month warranty with all our refurbished devices, so you can trust your purchase will last. We know getting your new tech quickly is important. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day, aiming for next working day delivery.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hello M C. Angus,

Thank you for your review. It's great to hear that you're happy with your phone and its condition.

We put every device through extensive certified checks, and our team works hard to make sure the condition matches its description perfectly. We also aim for a quick delivery; orders placed before 3:30 p.m. on weekdays are dispatched the same day.

We believe in offering fair prices for high-quality, fully tested products. We never cut corners on parts or testing because good value means a phone that works well and lasts.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi C Erichsen,

Thank you for your fantastic review.

It's great to hear that everything met your expectations and went smoothly. We work hard to ensure a straightforward process, and it's brilliant that our quick dispatch and delivery times worked well for you. Orders placed before 3:30 p.m. on weekdays go out the same day, with next-day standard delivery typically via Royal Mail Tracked 24.

We're especially pleased that your research led you to us and that you feel you made the right choice. Many customers tell us they find us after looking around, and we're proud that our high product standard, rigorous testing, and dedicated customer support stand out.

You really have found one of the industry's best-kept secrets. We might not be a huge name yet, but we are one of the highest-rated refurbished phone retailers in the UK.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Dean,

Thanks for your review.

It's great to hear your experience was fast and hassle-free. We work hard to make everything smooth and efficient for you. We aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays, with next working day standard delivery.

Knowing you had no hassle shows our commitment to a straightforward process, from testing devices in-house to providing dedicated customer support. We want every customer to have a confident and easy shopping experience with us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Miss Atkinson,

Thanks for your great review.

It's excellent to hear you received a great quality phone. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also use the highest quality parts in our refurbishments.

We are also happy that your delivery was quick. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and standard delivery is typically next working day.

We also designed our secure packaging to be reusable, so you can even use it to send back an old device for trade-in.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hello Harry,

Thanks for leaving us such a great review.

It's fantastic to hear your order arrived quickly and that your phone was in 'Pristine' condition, just as you expected. We make sure all refurbished devices go through certified checks, and our 'Pristine' grade means it will have only very light signs of use.

We also get orders placed before 3:30 p.m. on weekdays dispatched the same day for next working day delivery.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 10, 2026

Hi Mrs. Tang,

Thank you for your wonderful review! It's great to hear we've taken the fear out of buying a secondhand phone for you.

We know it can feel risky to buy refurbished, so we put every device through extensive certified checks. This means you get a fully functional product every time, backed by our 12-month warranty and 45-day no-quibble returns. Our showroom in Wolverhampton also lets you see different conditions up close.

It's fantastic that the phones for your kids were in great condition. We grade our devices carefully on their cosmetic condition, from 'Like New' to 'Good,' so you always know what to expect.

We really appreciate you highlighting our great customer service and reasonable repair service. All our customer support and refurbishment work are handled by our own UK team in-house. This helps us maintain high quality and offer excellent value.

It means a lot to us that you've trusted us multiple times for your family's phones.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Aug 9, 2026

Hi Michael,

Thanks for your fantastic review! It's great to hear your order was easy, arrived quickly, was well packaged, and your product was exactly as described.

We aim to make the ordering process simple and clear. We know you want your new tech fast, so we dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.

We also make sure all devices are securely packaged. Your device arrives in secure, reusable packaging that you can even repurpose if you send back an old device.

We also put every refurbished device through extensive certified checks. This means you get a fully functional product that matches its description, every time.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 8, 2026

Hello Lauren,

Thanks for your fantastic review! It's great to hear how fast and efficient your trade-in process was, from receiving your pack to getting paid the very next day after we received your phone.

We work hard to make sure our trade-in service is quick and straightforward. We pride ourselves on fast processing and same-day payments once we have your device.

It also means a lot to us that you found us to be a "Trustworthy company." We aim for transparent and honest payouts every time.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Aug 7, 2026

Hello there,

Thank you for sharing such an amazing review. We’re really happy to hear you received over £200 for your trade-in with us, especially compared to Apple's offer.

We work hard to offer more accurate and better prices for your old phones. We believe in honest payouts, and we never use unrealistic headline prices that lead to downgrades.

It's also great that you experienced our quick payment process. We aim to pay the full quoted price on the same day we receive and process your device, with no hassle.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team