ThebirdloftshopReviews 

639
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Have used several times for my birds food that I hand rear. Only issue has ever been the delivery service being a bit late. I believe this is APC. Other than that the customer service, has been great.... See more

Rated 5 out of 5 stars

Easy website to use, next day delivery and chicks arrived well packaged and still frozen. Advice leaflet enclosed giving advice on safe handling of the chicks and dry ice pack. Item was in perfect con... See more

Rated 5 out of 5 stars

This is the 2nd time I have purchased Nutriberries from the bird loft. Ordering is easy, prices are good & delivery is always speedy. My parrot even enjoyed chewing up the box they came in. Would reco... See more

Rated 3 out of 5 stars

My order was placed early afternoon on 31 August. It eventually arrived halfway through a FOUR hour delivery slot on 8 September. This probably due to Royal Mail the carrier. They are rubbish for... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

At The Bird Loft, we offer a holistic approach to avian welfare, with a comprehensive product range from specialist foods to the largest parrot cages, catering for bird keepers, pet owners and breeders.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

639 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(639)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

My first class shiping did not come on…

My first class shiping did not come on time it came over a week later

June 21, 2026
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Reply from Thebirdloftshop

You did not pay for or request first class shipping. We only have one standard cost £4.99 so if you requested first class a PayPal invoice would have been issued for the difference and they have no such invoice on their records. You keep saying you paid £8.50??????

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Rated 5 out of 5 stars

Have used several times for my birds…

Have used several times for my birds food that I hand rear. Only issue has ever been the delivery service being a bit late. I believe this is APC. Other than that the customer service, has been great.

May 30, 2026
Rated 5 out of 5 stars

Great Selection

Have a good selection of avian products.
Pity I'm in the South of Ireland as additional charges really do add up this end. Otherwise I would use and purchase a lot more

May 9, 2026
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Rated 5 out of 5 stars

Chicks for Tawny Owl

Easy website to use, next day delivery and chicks arrived well packaged and still frozen. Advice leaflet enclosed giving advice on safe handling of the chicks and dry ice pack. Item was in perfect condition, exactly as advertised. Certainly use for regular orders.

April 29, 2026
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Rated 5 out of 5 stars

Always great

This is the 2nd time I have purchased Nutriberries from the bird loft. Ordering is easy, prices are good & delivery is always speedy. My parrot even enjoyed chewing up the box they came in. Would recommend. Thanks Bird Loft shop.

April 28, 2026
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