Have used several times for my birds food that I hand rear. Only issue has ever been the delivery service being a bit late. I believe this is APC. Other than that the customer service, has been great.... See more
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See what reviewers are saying
Easy website to use, next day delivery and chicks arrived well packaged and still frozen. Advice leaflet enclosed giving advice on safe handling of the chicks and dry ice pack. Item was in perfect con... See more
This is the 2nd time I have purchased Nutriberries from the bird loft. Ordering is easy, prices are good & delivery is always speedy. My parrot even enjoyed chewing up the box they came in. Would reco... See more
My order was placed early afternoon on 31 August. It eventually arrived halfway through a FOUR hour delivery slot on 8 September. This probably due to Royal Mail the carrier. They are rubbish for... See more
Company details
Information provided by various external sources
At The Bird Loft, we offer a holistic approach to avian welfare, with a comprehensive product range from specialist foods to the largest parrot cages, catering for bird keepers, pet owners and breeders.
Contact info
48 Norwich Road, NR35 2JL, Ditchingham, United Kingdom
- 01986469450
- scalenbeak@hotmail.co.uk
- thebirdloftshop.com
4.7
Excellent
639 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great Products & Service
February 22, 2026
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Always reliable
Always reliable, helpful GOOD SERVICE from a Business that cares about it's Customers.......I keep coming back.
February 14, 2026
A must for Bird owners…..
Great bird shop with good variety of items, helpful knowledgable friendly staff and highly recommended!
January 29, 2026
Where is my order?
I placed an order on 26th January and still haven’t received it!
January 26, 2026
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Products as described
Products as described, happy with the value and speed of service. Highly recommended
January 26, 2026
Hadn't ordered before but glad I did
Hadn't ordered before but glad I did. After seeing a really competitive price for the pellets I feed, I thought I'd give this store a try. Delivery was fast and prompt and everything was packaged with care. I will be ordering again.
December 5, 2025
great costumer service and hinesty
November 8, 2025
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I tried this shop for the first time to…
I tried this shop for the first time to order some items I used to buy from other sites, since the prices were slightly cheaper. Everything went well - the delivery time was okay, items were properly packaged.
November 8, 2025
The email communication was excellentº,but...
The email communication was excellent, but the delivery was slow, even though Royal Mail charges a hefty premium.
October 23, 2025
They get the order right
October 16, 2025
Best company out there
Best company out there. Helpful. Polite and they go above and beyond for customers. Cannot recommend highly enough.
October 10, 2025
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Reply from Thebirdloftshop
We are sorry that you did not understand the term "backorder", but this product is now in stock.
Our orders are alway delivered very…
Our orders are alway delivered very quick which is great thank you
October 3, 2025
Excellent- above & beyond.
Christine went above and beyond with her advice and help.
September 25, 2025
Used birdloft a few times now
Used birdloft a few times now, the last time they had a site issue with something going down so my order was delayed but they went above and beyond to make sure I got my order when needed to feed my baby parakeet. Would recommend.
September 5, 2025
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Good price and more importantly…
Good price and more importantly delivered quickly to the correct address
August 1, 2025
Quick delivery
July 4, 2025
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