The Boot Company Reviews 823

Quick, responsive service and helpful staff. Good quality stock.

Great customer service

Exactly what I ordered.quick delivery. Great price

Quick delivery, was well informed and shoe’s were great at a good price ten out if ten

Easy to buy received on time now I can walk tall

Very prompt delivery of an excellent product. good communication regarding order and dispatch

Very happy with boots and delivery, would definitely use the boot company again

I over purchased item 3 instead of 1, was refunded within minutes.

Great pair of shoes. Sadly no tracking or delivery info. Product got here, but maybe the blame should be on Royal Mail?

Quick response and fast delivery! Goods arrived in perfect condition. Impressive!

Shoes arrived quickly and as expected. Nice and easy shopping experience

Easy to place order, competitive prices. Delivery was in good timing. Communication has been great. Can't fault my experience. would use them again

Great value boots with quick delivery.👍

Keep up the good work!👍

Fantastic customer service! I ordered the wrong size and exchanging them couldn't have been easier!

I've never had such bad customer service from a company in my life. If anything goes wrong with your order, don't expect the company to help you out at all. The owner is a liar and a thief, it is absolutely shocking! He threatened to post how rude I was to him if I told everyone the truth about what happened. I placed an order 3 weeks ago and the owner promised me 2-day delivery to France, which was very important because there would have been no one home to receive the parcel a week after the order was placed. It then took much longer because 1. The parcel was sent late and 2. The paperwork from the company was incorrect. This meant that the parcel was stuck in customs until I left France and there was no time left for me to be able to receive the parcel. The amount of times I messaged the owner to for help and to return the parcel to receive a refund was crazy. I also had to phone the courier companies myself and all they said was the company/sender needed to contact them, which never happened. I then received an email that duties and taxes need to be paid, which wasn't clear on the website in the first place, (I would have paid this if I was still in France to receive the parcel) but seeing that I wasn't I asked the owner again to organise a return with the courier company. He did nothing. The parcel has now been delivered somewhere to someone, which means someone stole it. The owner now blames me for everything and doesn't want to refund me. Don't waste your time and money with them.

Easy to use web site. I was then contacted to say the delivery had arrived and my order was on its way. Will use again fantastic service thanks from a happy customer 👍

Quick delivery. No problems.

Dr Martens boots fit true to size. They look stylish and are just what we wanted

I found it very easy to purchase, knew exactly what I was getting, and the boots arrived quickly in perfect condition. I appreciated the lack of excess plastic packaging, with everything packed into the boot box (I also ordered polish). This was the only place the boots I wanted were available and even though they are technically slightly too small for me (I knew this when purchasing) I believe they will wear in.