Great first experience purchasing from this seller! Everything perfect; Easy order process via website. Doc Martens exactly as described. Good price. Fast, free delivery. Will be very happy to purchas... See more
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Review summary
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What people talk about most
Based on these reviews
Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more
Fab company, found the sandals I wanted at another company but they couldn’t guarantee delivery by a certain date. Although the Boot Company were more money,I contacted them via chat online, as I had... See more
I ordered a pair of Blundstone boots for my wife as a gift , upon receiving them they where the wrong colour, which was my fault no fault of The Boot Company. Tom kindly set into action to resolve... See more
Company details
Written by the company
The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.
Contact info
The Boot Company 203a Cheltenham Road, BS6 5QX, Bristol, United Kingdom
- 01179243707
- info@thebootcompany.com
- thebootcompany.com
4.6
Excellent
823 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great boots
April 15, 2024
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Skechers shipped by Skechers
I paid the extra for next day delivery but wasn’t aware Skechers were shipped directly from Skechers making next delivery impossible. I only learned this when I phoned to chase my order and to be fair I was I was refunded the extra immediately without any hesitation. I received the shoes 4 days after ordering.
April 13, 2024
Soft, Comfy Flower Patterned Shoes
Shoes arrived quickly. These were the 2nd pair, I had to return the 1st pair as they were too big. I usually wear a 7, now in a 6 for some reason.
Very speedy exchange and refund.
Shoes are gorgeous, so comfortable as is usual with Joseph Siebel.
April 3, 2024
Everything is easy!
Bought doc marten boots, great website. Despite ordering during Easter weekend, quick delivery. Very happy with the whole experience. ☺️
March 29, 2024
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Quick delivery, great quality.
March 9, 2024
Great boots reasonable price/good offer…
Great boots reasonable price/good offer and prompt delivery
March 7, 2024
My boot protector gum didn't arrive.
March 27, 2024
I ordered on the 4 January 24 from the…
I ordered on the 4 January 24 from the Republic of Ireland and still have not received my order my emails have also been ignored, looks like I’ve been scammed for €148.
January 4, 2024
Unprompted review
Reply from The Boot Company
Hi Ruth. Having raised this review with Trustpilot you have confirmed to them that this review was meant for 'The British Boot Company's based in Camden. It would be really helpful if you could now delete this review??
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Denise
Boots are fabulous, delivery time was good, but as a Dr martens collector I was disappointed that the box was damaged.
March 11, 2024
Shoes as described
Shoes as described. Arrived within 48hrs of ordering. 5 stars from me.
March 4, 2024
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Excellent
Excellent. Delivery was quick. I already had a pair of the slim fit Dr Marten’s shoes, purchased from the great shop on Cheltenham Road, Bristol. I love them so much, I bought some for my daughter and posted them to her in London. I ordered them online on Sunday. She received them from me, by post, on Wednesday. Excellent service in all respects. I do wish you did the slim fit shoe in brown as well, though.
February 25, 2024
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Outstanding as always
Outstanding as always. Colin took his time to make sure I had what I was looking for. The only place I go to for DMs
February 2, 2024
Unprompted review
Present which had to be returned as…
Present which had to be returned as daughter found them a bit big… had a quick response how to do my return and get my refund….thank you
December 27, 2023
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