The British Shop Reviews 34

Had a great experience with these guys

Stole artists work and held it to ransom because a gallery went bust

Jose was so helpful and showed me some great deals on the Chile Airport nice

Been using the British shop for exporting my artwork around the globe for a couple of years now.. always the same excellent staff and the workers at the warehouse are just amazing and super friendly.. can’t thank this company enough

No COD available. Very Sad and doubtful

Horrible experience from start to finish! I don’t know what has happened with this company since the last review was written in 2019, but it is a far cry from what it used to be.

I had several important paintings valued at $175,000 to be shipped from London to San Francisco. I have always used another reputable UK company but had a few minor hiccups with the last two shipments, so decided to give the British Shop a try. Unfortunately, they, and their sales associate Courtney Jones, were recommended by a local freight company that l have worked with for years. However, the freight company rep had no experience with the British Shop before, but knew Ms. Jones.

From the beginning, it was made very clear to Ms. Jones that was a very definite deadline for the receipt of the paintings. It took them days to even prepare the shipment as Ms. Jones and her boss argued about the use of the local freight company in San Francisco. So, ridiculous politics initially held up the shipment.

It went from bad to worse when they decided to ship DHL commercial rather than by a freight courier as is standard practice with such very valuable items. As soon as the paintings arrived in the USA (New York), customs held them up for days due to Ms. Jones failure to supply the correct paperwork. Once released from US Customs, DHL held the paintings for another week due to a backlog.

I paid for a broker (the local air freight company), freight shipping, etc only to receive none of these services in addition to severe, and worrying, delays with the shipment.

I emailed Ms. Jones countless times during this stressful experience and she never, ever replied! Unbelievable! The sending gallery and the local freight company also tried unsuccessfully to reach her.

Once the paintings finally arrived in San Francisco, l was supposed to receive white glove delivery including the unpacking and disposal of packing materials. This is what l paid for, but not what l received. I got threshold service.

When the gallery, myself, and the freight company tried to get an explanation from Ms. Jones for this, she was extremely quick to finally reply to an email and blame the local freight company.

When the gallery in London tried to investigate what happened, a British Shop rep claimed that the delivery team was at my house for several hours dealing with a very large painting and that they did not have time to provide white glove service. They even took a photo of a house and claimed it was my house, but it wasn’t even located in San Francisco. So deceptive!

In reality, they were at my home for 90 minutes dealing with the large painting that wouldn’t easily fit through the door. When l asked the about unpacking and materials disposal, they cried foul and claimed they were not instructed to provide white glove delivery. Interesting….the British Shop rep claimed that it was because they ran out of time.

The only consolation for me is that the shipping gallery, and a few other important London galleries l work with, all expressed that they have had nothing but problems with the British Shop as of late. Let this be a warning, especially if you are shipping extremely valuable items.

Our company has used the British Shop for international shipments for years and they are always so professional, knowledgeable and courteous. We sincerely appreciate the partnership!

We used The British Shop for the first time to import a statue of Mahatma Gandhi from India to the UK and we very pleased with the service we received. They were very efficient, friendly and helpful and made the whole process stress free. It was a pleasure to work with them

I have been using the British Shop over the last 3 years to handle all of my higher end and more complex shipping needs internationally and can only recommend them for providing an excellent full service which prioritises the highest standards.

I can rely on the team there to respond quickly with detailed and competitive shipping quotes, as well as excellent professional advice. I know that if a consignment is booked with them then I don’t need to worry.

Excellent reliable shipping and forwarding service. All of our consignments have been inspected, safely packed and handled with care, which is imperative for our made to order furniture and lighting. Fast and detailed communication from quoting through to final delivery.

First class service for over a decade.

I have been using The British Shop for over a decade and their service is excellent. They carefully crate each item for overseas shipping and their staff are friendly and helpful.

I would highly recommend them.

Peter

We have had the pleasure to work with the British Shop for the past 6 years and would recommend their services without hesitation. Their team is so professional with all aspects from warehousing, packing, and shipping and are always ready to help and advise on any queries we have had. Our clients are always full of praise for the care and attention put into the packing of their delicate possessions and with the hundreds of items that we have passed through their care, all have arrived in perfect condition.

I very very very seldom say what I am about to say, this was my first experience using The British Shop I had used other packaging and shipping companies and always received my packages in ok shape, The British Shop arranged to pick up my packages, box, crate and ship all the way to the USA, the package arrived it was so well packed and crated I have never seen something this well packed, their pricing was extremely competitive and from now on for all my future shipping and packaging I will not use any other company other than The British Shop, I highly highly recommend them, my sales associate was Julie Keenan who assisted me in every step of the way.

We are long time customers of The British Shop and I couldn't recommend them more! We have tried other shipping companies in the past but always end up coming back to The British Shop... their rates are very competitive and as antique dealers, it's nice to know our items are in safe hands! It's always a pleasure to deal with Alex, who is super friendly and efficient and comes back to me quotes very swiftly, and the lovely Joanne who co-ordinates our collections.

Our customers always comment on how smoothly the shipping process goes with The British Shop, and how well crated the items are on arrival.

Thanks to the whole team! From Harriet and the rest of the team at Thakeham Furniture Ltd

My special thanks to The British Shop team for the wonderful service over the last 8 years! The customer service is 5 star! The British Shop is always able to make things happen! Flexibility, care, attention to detail, great communication, speed, rates, vehicles, their handling teams and top technicians which they can offer to install or de-install artworks and antiques at the premises. My list could go on.
It is a joy for me to be a customer of such dedicated and amazing company.
Thank you for always being there for me! :)

Quick in responding , very helpful , great prices and great service with packing and transport - Strongly recommend

Stefan Ringö
COO Fine Art Shipping
SBK Moving - Stockholm, Sweden

I've used many MANY different shippers for both domestic US and international shipments of artworks over the last decade and have come to realize that none of them compare to the British Shop/TBS TRamo in terms of professionalism, diligence and price point. My works are always exactly on time and the crew is always there in person to make sure everything is delivered and in perfect condition. This is why I use British Shop now as my sole vendor for all my shipping needs. They're simply the best! Shout out to Isabella and Kyle for being absolutely phenomenal at their jobs.

Working with George and The British Shop has been a pleasure,
Very professional from start to finish !

We have been using The British Shop to handle our fine art shipping and logistics needs since 2015. I can't recommend them highly enough. We work most often with Isabella, Adrian, Joe and Kieran. They have always been reliable, hardworking and a joy to interact with. We trust them to handle the crating and shipping for art fairs as well as the deliveries and installations for many of our clients based in Europe and the UK. We look forward to continuing our work with them and highly recommend them for any fine art logistics needs.

The British shop is an incredibly hardworking, efficient company who are always there with answers to all my questions. The guys who work in the warehouse and do all our installations are so handy, helpful and proactive.

I highly recommend them for any thinking about it.