Thecallswarehouse Reviews 

I have finally managed to get out of a contract with this company. I am not sure whether the issue is the company itself, but there is one lady who is truly intolerable to speak to. This is not based on a single call. As soon as I spoke to her today, for the first time since three years ago, the same feeling of frustration returned.
If Simon, the owner, would like to contact me rather than claiming on Trustpilot that there is a witch hunt, I would be more than happy to discuss the matter with him. There are no direct contact details for him online. Perhaps there is a reason for that.

Look at Google reviews, there is a witch-hunt on Trustpilot.

Had a 3 year deal at a very competitive rate until the line was updated to fibre, we were told that their would be no price increases after the change which was a total lie, they also sent the wrong activation code for the new system which we found out after having a BT engineer out to test the line which cost us £200 and they would not cover it, now we have finally finished the contract and left them but they insist we are still using their line for our phone which has been taken over by sky, their representative said we should test it with her instructions that would prove it was still with them so we did and it didn’t divert to a different phone it went to the answering machine we had set up, she had no explanation and terminated the call. Sign up with them at your peril they are dishonest and put profit before customer service.

SIM card doesn't activate on arrival like other providers. Apparently it takes up to 72 hours, but I've been waiting over 110 hours. That's 11 days since I placed the order – other providers have you sorted within the time of a first-class delivery.

I receive very little information from this company, I also feel that I am over paying for their services, I too am being held to ransom, they appear to take pleasure when announcing that I am tied-in for another 24 months which will cost me £1261.00 to get out of.

Sadly I'm hear to leave a appaling review for a appalling company.

Have just received a average 20-30% increase on my bills, with no notice. When i contacted customer service I was told, a email went out in December. I definitely didn't receive this! Weirdly no increase was reported on any social media account they run, maybe that would have also been a good idea.

I understand the CPI and inflation rate but that amount on one bill is totally unacceptable, and I'm stuck in this 'contract' for 36 months.

After seeking legal advice I was told I should be able to cancel within 30days of being told of the Increase, they seem to believe I will have to pay a charge of £25 per month of the remaining contract.

I really do not recommend this company at all.

Just phoned again to calls warehouse
To complain about my Broadband speed.
Again no effort to keep me as a customer.!
Terrible service , no effort to even try up my broadband. They just don’t care.
Today I’m looking for another provider.!

Be very wary with this company, do not agree any contractual services with them over the phone, make sure you have any agreed prices for their services in writing and check any contracts before agreeing to use their services.
They offered our company a saving of £35.00 per month on what we were currently paying BT. After we joined them we found that there was no saving but indeed a price increase.
We have also found their broadband to be much slower than the broadband provided by BT

This company contacted us to transfer your voice and Internet services to them. On one line was bt TV which I specifically asked if this could be kept because if no it was a no no. I was assured by TV could be kept only to be told by bt it could not be. Calls Warehouse said they would cancel the transfer of that line but although they cancelled with their supplier talk talk, they failed to tell bt and it took a ten day gap in service to get my bt phone service back.
Meanwhile the other line failed to meet the expectation sold. My Co director decided to move the line on 12 December. I cancelled the dd intending to pay the final invoice when rendered. Now comes the problem Calls Warehouse had written the Internet contract for 24 months and the voice contract for 36 months making exit on clean terms difficult and their answer was to leave the voice with then and move the Internet which is not something most providers will tolerate which is the Calls Warehouse con to get you to stay with them.

Calls Warehouse then seven days prior to transfer cut the voice calls and cut the Internet two days prior to transfer, which I regard as breach of contract.

The calls warehouse advised they would charge termination fees of 464.00, and although I disputed this in writing failed to raise and invoice to us resurrected the dd agreed to collect monthly charges and debited that 464.00 on Christmas eve. On doing so they broke the dd rules.

This company should never be entertained and I intend to take legal action, refer them to ofcom for contract issues and unfair practices.

Many of you on here have had the same contract issues so I hope you have raised these with ofcom so we can either clean this company up or get it closed.

Even worse atm I am undergoing cancer treatment which they know yet it matters nothing to them as much as conning their customers

lol they tried the same with me this morning claiming to be from BT - wholesale department stating I've gone on the wrong deal and as I'm a small business should be paying half of what I'm paying....

The banana boat just left love sorry.......

I started to dig into her on the phone about the companies name as I have only just had a better deal with BT after I calling them myself so I knew they were full of S****
I kept digging and eventually told me they are not BT but work alongside them lol
So I said you are calling me to give me a better deal even though you are not actually BT and Bt know this......... silence is golden.

JOG ON BELLEN@S

Great company save so much money. Have used them for many years.
They sell call packages a lot cheaper than bt works out approx £50 cheaper per month for my business spending approx £200 on phone.
Need to check your always on best deal which is hassle but easy to call speak to English person and have always managed to sort out best deals within minutes.
Bills emailed. Need to ensure with any contract the terms

Seems that Vicky's manager still hasn't got the point across . Had call from her this morning claiming to be part of BT, - hasn't leant her lesson yet! Obviously a scam company best to avoid!

"Reply from Thecallswarehouse
13 Jun 2018
We are sorry to hear that you feel Vicky claimed to be BT Wholesale. We are very proud to be completely independent from BT and our intention is never to mislead customers into thinking otherwise.

I have passed your comments onto Vicky's manager to investigate this, to ensure it doesn't happen again.

Please accept our apologies for any inconvenience this has caused.

Kind Regards

Sophie"

talked us in to a contract - said they would deal with BT for us - turned out we were paying them and a calls bundle for BT - I would not deal with again . When we found the problem they were not interested .

This company are a joke. i paid them for 3 years, cancelled my contract and they hijacked my line. I was held to ransom. They blocked my line and prevented me from making out going calls. We are small business and have wasted so much time and energy dealing with these jokers

Calls warehouse managed to con someone in our company into a 3 year package, how I don't know because the rate isn't great. We moved offices recently and asked about moving the line and cancellation of the contract as it expires in May of this year. We were told that it would be best to put a remote forward on the line to the existing line in the new office as that would be the most cost effective way if we want to move to a new supplier in May of this year.

I contacted them today to confirm the cancellation date of the contract and was advised that we are in a new 12-month contract for the call forwarding service. I asked for the copy of the recording to be sent to us by noon of today and was then told to please hold the line. The lady came back and then told me that we are under a 24-month contract for the remote call forwarding service but the contract department will release us on the original contract expiry date.

We have not received any revised contract stating the new contract terms and if we didn't request the recordings then they would have just kept us bound under a new 24-month contract which I believe is a fraudulent act.

Rang me claiming to be BT Wholesale, as a new business at the time looking for a cheaper calls etc sounds like a good idea they have been taking my money now since 2017 when I rang to cancel I was given a ridiculous run around and a termination fee that was obscene.
STAY AWAY FROM THIS COMPANY

Had a call from this company this morning sounded all very plausible
but claiming to be BTs wholesale calls! As a small business we're always looking to save money but im glad i googled them now. How do they get away with claiming to be connected to BT.

Great company... I'm glad they persisted on the phone calls, as when i eventually reviewed our current prices for our business and their prices, we saved just over 600 a year. The switch over was straight forward, we did a call bundle then both lines and broadbands... speaking to the same person was so quick and reassuring and their billing is so easy to read, cleverly done, no hidden extras. Swapping the broadband was easy and we needed some help with our printer connecting and they were very helpful.... excellent price and service, broadband works just as before, even a bit quicker, I feel. I would highly recommend.

Recently got phones and VoIP and the process was very smooth. Account managers were very helpful and we were set up in no time.

Reliable. Whenever I call they always answer and I always speak to the same person.

It's finally good to speak to someone who can understand your situation and actually help