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I recently purchased a car and had a great experience from start to finish. The team were professional and helpful throughout the process, making everything straightforward and stress-free. I'm very p... See more
Fantastic in every way! Car, Customer Service and everything the team do is excellent. We needed a new car and one that was higher for my own personal benefit. Saw the Juke online, booked a test d... See more
Company replied
Outstanding Company. I missed a rattle on the test drive drive and their mechanics picked it up and they replaced the hole belt chain kit, they also painted the wheels and serviced it all free of char... See more
Company replied
Company details
- Car Dealer
- Car Finance and Loan Company
- Car Inspection Station
- Car Service
- Finance Broker
- Used Car Dealer
Written by the company
The Professional Car Agent sell a full range of hand picked used vehicles with over 65 vehicles on display at our showroom in Plympton, Plymouth, we have a well lit and modern showroom so even If it is dark outside or raining we can still offer you the perfect appointment. As one of the Southwest's fastest growing brands we offer a full range of vehicles at affordable prices and combine this with leading finance rates with the customer in mind. We have built a reputation on providing a courteous and honest service and this is why our customers appreciate the way we do business. We believe customers should feel at ease and be given honest and detailed advice. For total peace of mind we will ensure that the vehicle of your choice has been prepared and presented to exceed your expectations. Visit us today at our location in Plympton situated in Colebrook Village and find out how we can help you purchase a great car or van at the best price with exceptional customer service. All of our staff have been involved at a high level in main franchised retailers and have brought this level of professionalism with them.
Contact info
12 Newnham Road, PL7 4AW, Plymouth, United Kingdom
- 01752656770
- sales@thecaragent.co.uk
- thecaragent.co.uk
4.9
Excellent
528 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Car number 4 from these guys and they…
Car number 4 from these guys and they continue to exceed expectations. Dean and Darren are always willing to go the extra mile and deliver outstanding service. Thank you to the whole team and we will be back for our next car.
November 3, 2022
Unprompted review
Reply from The Professional Car Agent
Hi Jordan,
As always, thanks for choosing us again and we appreciate your feedback. We hope you're enjoying your new Mercedes!
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Had the easiest experience thanks to…
Had the easiest experience thanks to Dean! Everything ran so smoothly, he kept me updated all the time and was so helpful. I love my car thanks again! :)
October 30, 2022
Reply from The Professional Car Agent
Hi Maya,
Thank you for the brilliant review - we really appreciate your feedback and we wish you many happy miles in your new Audi A1 :)
Fantastic in every way!!!
Fantastic in every way!
Car, Customer Service and everything the team do is excellent. We needed a new car and one that was higher for my own personal benefit. Saw the Juke online, booked a test drive and instantly fell in love. Anything the car needed was done and we bought it in immaculate condition inside and out, and an MOT with no advisories. Dean was amazing with everything including any after purchase queries. Honestly an absolutely amazing company, and we will be back for a 2nd car.
September 24, 2022
Unprompted review
Reply from The Professional Car Agent
Hi Liam,
Thank you for the brilliant review - we really appreciate your feedback and we hope you're enjoying your Nissan Juke. Thank you for choosing us!
Customer service is absolutely…
Customer service is absolutely Fantastic. I was in contact with James about trading my car in for a delivery they just had in. It went so smooth they sort everything out and I just turned up and then went for a test drive and it was a yes straight away.
This is the 2nd time I have used The Professional Car Agent and certainly won’t be stopping there.
October 21, 2022
Reply from The Professional Car Agent
Hi Gary,
Thank you for leaving us a brilliant 5* review - we really appreciate you choosing us again and we hope you're enjoying your new Audi A3 S Line!
Many thanks,
The Car Agent Team
Unbelievable service
Unbelievable service, honest, efficient and great customer service
October 12, 2022
Reply from The Professional Car Agent
Hi Louis,
Thank you for leaving us a brilliant 5* review and we hope you're enjoying your new Audi A3!
Many thanks,
The Car Agent Team
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Happy Chappy
Having purchased many vehicles over the past 53 years both new and used I have to say without a doubt that The Car Agents are by far the best company I have ever dealt with. Nothing has been too much trouble for them every concern and query was dealt with both professionally and sympathetically and in double quick time. I must give a shout out for Dean who was the individual who dealt with my purchase who I have nothing but praise for. I bought the car without physically seeing it (always a worry) but was assured by Dean of its condition etc and if anything it was better than described. He assisted me throughout the process and made my purchase a seamless and enjoyable experience. A+ to this company
October 17, 2022
Reply from The Professional Car Agent
Hi Neal,
Thank you so much for taking the time to write such an amazing review - we really appreciate all your kind words about our business! We hope you're enjoying your new Citroen DS3!
Many thanks,
The Car Agent Team
The best
First class service, five star experience, 100 percent recommended! Love my new car, thank you guys (especially you, James) for everything.
October 5, 2022
Reply from The Professional Car Agent
Hi Norbert,
Thank you for the fantastic 5* review - we hope you're enjoying your new BMW X1!
Many thanks,
The Car Agent Team
This is the second car I have had with…
This is the second car I have had with professional car agents and I love such an easy process to get the car and the team were brilliant throughout !
October 15, 2022
Reply from The Professional Car Agent
Hi Brooke,
Thank you for the brilliant 5* review - we hope you're enjoying your new BMW 1 Series!
Many thanks,
The Car Agent Team
1st Class Service
What a fantastic, professional service from all of the car agent team! Dean was excellent at sourcing me a car that ticked all the boxes and keeping me up to date with the progress. I wouldn’t buy a car anywhere else. Thanks again Matt, Darren and Dean 😄
October 14, 2022
Unprompted review
Reply from The Professional Car Agent
Hi Andrew,
Thank you for the brilliant 5* review - we really appreciate your kind words and we wish you many happy miles in your Mercedes CLA!
Many thanks,
The Car Agent Team
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Dean was very helpful when I had a look…
Dean was very helpful when I had a look at the car. Cannot fault any of the staff
October 8, 2022
Reply from The Professional Car Agent
Hi Kim,
Thank you for the 5* review - we wish you many happy miles in your new VW Golf :)
Many thanks,
The Car Agent Team
⭐️⭐️⭐️⭐️⭐️
Couldn’t be more helpful in anyway this is the 2nd car I’ve brought and I wouldn’t go anywhere else! If you’re looking for your next car then this is the place to go 5⭐️⭐️⭐️⭐️⭐️all the way! Thankyou again
Jamie&chloe
October 8, 2022
Unprompted review
Reply from The Professional Car Agent
Hi Jamie & Chloe,
Thank you so much for your fantastic 5* review and we hope you enjoy your new Range Rover Evoque :)
Thanks again,
The Car Agent Team
Very reputable company
The chaps at Professional Car Agent were great. Very polite and friendly. They were very accommodating and addressed every concern I had over the car. A very reputable car company. Thanks again.
September 8, 2022
Reply from The Professional Car Agent
Hi Michael,
Thank you for the brilliant 5* review - we hope you're enjoying your Hyundai Santa Fe!
Many thanks,
The Car Agent Team
Got my car last month and I would…
Got my car last month and I would recommend the professional car agent to anyone as the service I received was absolutely brilliant
September 8, 2022
Reply from The Professional Car Agent
Hi Mark,
Thank you for the brilliant 5* review - we hope you're enjoying your new BMW 1 Series!
Many thanks,
The Car Agent Team
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5* experience!!
Had a 5* experience from The Professional Car Agent, it was my first time buying my own car and Dean made is as easy and smooth sailing as possible! Received a great service throughout and they have definitely got my custom moving forward!
September 10, 2022
Reply from The Professional Car Agent
Hi Lily,
Thank you very much for your brilliant 5* review - we hope you're enjoying your new Audi A1 :)
Thanks again,
The Car Agent Team
Best Garage
Amazing service from start to finish, would definitely return and highly recommended to anyone looking to purchase a decent car
September 23, 2022
Reply from The Professional Car Agent
Good morning,
Thank you for your amazing 5* review - we hope you enjoy your new VW and we wish you many happy miles :)
Many thanks,
The Car Agent Team
Absolutely Amazing Experience
The professional car agent have set the bar very high for a perfect customer experience / car dealership. From the moment I walked into the showroom with a brief inquiry about a car I had seen on the website. I was made to feel at ease. No hard sell or limitations on test driving the car. I had a lot of questions particularly as I was looking to part exchange another vehicle. James was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and James made the whole process pleasant and stress free. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
I will be back when it’s time for an upgrade.
September 26, 2022
Reply from The Professional Car Agent
Hi Maddie,
Thank you so much for your kind words and amazing 5* review - we really appreciate it and we hope you're enjoying your new Mini Countryman :)
Many thanks,
The Car Agent Team
Impeccable service
Impeccable service from all at the car agent. Part exchanged my vehicle. They were extremely helpful, flexible and informative. Super happy. Will definitely use again in the future
September 22, 2022
Reply from The Professional Car Agent
Hi Hayley,
Thank you for the brilliant 5* review and thank you for choosing us again. We hope you enjoy your new Range Rover Evoque!
Many thanks,
The Car Agent Team
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Pleasant positive experience We have been recently to the car agent…
We have been recently to the car agent to change our car that we bought from them previously as we fancied a change as usual the same friendly obliging and helpful service nothing is to much trouble they went above and beyond…as the name says very professional…thank you James for your patience while we tried several different cars.
August 30, 2022
Reply from The Professional Car Agent
Good afternoon,
Thank you for your amazing 5* review and thank you for choosing us again. We hope you enjoy your new BMW 2 Series!
Many thanks,
The Car Agent Team
First class service from a top team
First class service from a top team .
Dean made the whole experience from first coming in to pick up so smooth .
Easy to see why they’ve the reputation they have , will definitely be back for my next car .
September 10, 2022
Reply from The Professional Car Agent
Hi Graeme,
Thank you for your fantastic 5* review and we hope you enjoy your incredible new VW Golf GTD!
Many thanks,
The Car Agent Team
Bad customer service …
A few months ago I brought a car from the car agent, and I loved it. Within a few weeks I got my car cleaned and a deep scratch appeared which definitely wasn’t there when I brought it . I took it back a first time after not being happy with the scratch and my speakers being blown when I originally picked the car up and this was noticed and addressed on the day when I had got home, they booked my car in for the paintwork to be done and the speakers. After having my car a week and the paintwork that they ‘corrected’ was absolutely shocking , and my speakers were still blown. Obviously still not happy with my car I got hold of them again, this was a struggle whilst I was moving jobs I couldn’t be without a car for my first month so getting hold of them about my car was a bit delayed but still within my warranty! So again my car had gone in and a second time the paintwork has not been corrected, I completely understand if my paintwork was not under warranty but they could’ve told me that and not bothered trying to correct it in the first place and to top all of this my speakers have blown again for the 2nd time after getting them fixed 2 days ago and also wasn’t happy with a Stanley blade being left in my car. Beyond disappointed that I did not get the customer service that they rave about on their social media and their staff need to act more interested in their job , customer service skills clearly not at its best, the first person you see when you come into the shop was not welcoming at all she was in fact rude and miserable, very disappointed with my experience with the car agent after reading all their reviews.
September 8, 2022
Unprompted review
Reply from The Professional Car Agent
Hi Sophie, as the Director of The Car Agent I am sorry to see your review but I also thank you for the feedback. Our number one priority has always been customer service above anything and in 9 years we have always upheld this stance and have yet to let a customer down with a genuine warranty issue. It is our customers that review us based on their experience - just as you have in this instance and 99.9% of the time they are very good - in fact within the top 5 car dealers on Trust Pilot.
Upon collection of your car I’m sure it would have been valeted and in the showroom ready for collection, at this point it appears we never saw a scratch and neither did you until a few weeks later and the car being cleaned I presume a second time after the initial valet upon collection, I apologise we both missed the scratch at point of handover when the car is in peak condition.
I believe we have tried to rectify for this for you. We do not have a body repair centre only a service centre for servicing, MOT and diagnostic repairs. In this instance we would have paid for your car to go to an independent bodyshop. As we have paid we need you to be happy with the work and if you feel the work has not been completed to a good enough standard I am happy to take this up with them and work with you and them so that you feel happy. We do not expect to pay a third party and not get the job done to good standard.
Unfortunately when testing your speakers for a second time we found they were all working with a high volume, on the technicians notes for this job what we did notice was the bass, treble etc was all turned up to max and it could be the case that if the system is completely turned up and used on full volume in combination with maximum bass settings it could interrupt your speaker performance, we never tried the system on full settings because this could damage your speaker system, you would need a more advanced system for this type of use.
We have no issue in repairing a broken item, we have never let one customer down and do not intend to with a simple speaker replacement regardless of the low cost to replace them. I am very happy for you to show me personally that the speakers are not working now under normal settings and I would look in to getting them replaced if this was the case. I have to rely on my technicians and generally they prove themselves correct on their diagnosis however we are all human and not always perfect and for that reason I am willing for you to show me what they didn’t find. We do not expect you to drive a car without music or having to replace speakers in a warranty period that are faulty.
We cannot however replace items that are working when we have the car in our possession, after testing the wiring it showed everything was correctly functioning to all speakers at that time, but I am willing and happy for you to show me differently.
I mean this respectfully, In that, as a business we understand cars can go wrong, it is why garages exist and why there are warranties in place, a car has thousands of moving parts and for that reason are often unpredictable- this is the case with new cars also straight out of the factory. We have helped customers with engine rebuilds even outside of their warranty period, we would have no issue or quibble in replacing faulty speakers, it’s often when things go wrong customer’s experience how caring a dealer really is and it’s in these circumstances we normally shine.
In the case of the Stanley blade I cannot understand why this would be in the car as it is not a tool we would use to check your speakers and maybe the body repair shop have used it to cut some tape for painting I can only assume. We should have checked inside the car for anything left and for this we take responsibility, after all the car came back to us to handover to you. As an apology please accept a free of charge service and MOT next year as a goodwill gesture.
On your final point regarding our staff, it is my job to employ the staff, the staff are our business and the staff create our success so I carry out this process diligently.
To date all we have ever had is good praise from thousands of customers and it’s our staff who have created this in being enthusiastic, helpful and energetic. I’m in the business everyday and we pick our team based on fitting in to this culture.
I am sorry if you felt a team member had an off day on your visit. I am sure this was not meant to be the greeting that was portrayed as this type of person within a customer service role probably would not contribute to 9 years of great reviews.
Hopefully we will get the opportunity to help you feel better about your purchase and I am sure given the chance you will see we are always happy to help and we hope your view may change on our intentions to create a great level of customer service.
But based on how you feel at this point we would never try to get you to remove your review, we understand it is not meant maliciously and that opinions and feelings are important and from our point of view we can use this information to review our team and see what we could have done better, maybe in communication, managing expectations, a detailed summary of our findings with your fault. Every business on the planet can always improve and get better, all we can do is work to get as close to perfect as we can be, which is a never ending task.
In summary, 1. We are happy to take the car back to the body shop we used and work with you to get the scratch we/you never noticed at handover, we have already paid for the rectification so we also want it to be to your standard.
2. We are happy for you to come in and show us the speaker issue that we couldn’t experience under standard volumes and happy to replace if they are not working. I have to go by my technicians notes and for the sake of such a small job we would have no problem in replacing them
3. Take full responsibility for a Stanley blade left in your car - agreeing we should have checked the car after a third party working in there and for this offer you a free service and MOT next year as a goodwill gesture.
Im sorry that you have left us a two star review, hopefully you can see we have never meant to upset you and are more than willing to try and make your experience a better one and help where we can. I will personally call you as a follow up to this reply. Kind Regards, Matt
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