The Card Network Reviews 414

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability, convenience, and efficiency, especially for last-minute gifting. Many appreciate the ease of purchasing and redeeming gift cards, highlighting the quick transactions and the ability to send digital cards instantly. The website is frequently noted for being easy to navigate, offering unique designs and options for personal messages or videos, enhancing the overall user experience. However, some people were dissatisfied with certain aspects of the product and activation process. Issues included difficulties activating cards after purchase, problems with cards not being recognized or registered, and confusion with the company's ecosystem due to multiple websites. A few customers also reported that their digital gift cards did not work in-store or online after being transferred to a phone wallet.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers appreciate the convenience and personalization... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of the... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website for being easy to... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers found the payment process easy,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service as fast, reliable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Saved me so much time buying digital cards for my team incentives rather than having to go and buy physical cards.

Company replied

Rated 4 out of 5 stars

It's easy to buy and redeem a gift card. However, it's a bit time-wasting to activate the card after purchased.

Company replied

Rated 5 out of 5 stars

It is not easy to have birthday and Christmas presents delivered in Australia from the USA. Amazon's selection is limited for what can be delivered relatively quickly without large international deli... See more

Company replied

Rated 5 out of 5 stars

Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more

Company replied


Company details

Written by the company

Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.


Contact info

3.8

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very easy to purchase

Very easy to purchase
And easy to put into your wallet

March 1, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Roy,

Thank you for the positive review! We're happy to hear that you found the purchasing experience easy to follow.

Kind Regards,
The Card Network

Rated 5 out of 5 stars

Faultless service

Faultless service! Always getting my cards on time hassle free and when i need them! Have been using this service for quite awhile now and couldnt ask fir better!

March 1, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Upeli,

We're so happy to hear that you've had such enjoyable experiences with us. 'Faultless service' is seriously a compliment. We're glad to have you as a returning customer.

Warmest,
The Card Network

Rated 5 out of 5 stars

Fantastic Company!!

I really love the card network for gift cards for myself and as gifts as well. The website is so easy to use and so quick and efficient! It's always such a pleasure buying a gift card at The Card Network!

February 26, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Dani,

Thank you for your positive review. We're so happy to hear that The Card Network gift cards are a go-to gifting option for you.

Warmest Regards,
The Card Network

Rated 5 out of 5 stars

Loved it slay

February 18, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Meg,

So happy to hear you had a great experience!

Kindly,
The Card Network

Rated 4 out of 5 stars

There come handing when you can’t go…

There come handing when you can’t go down the road to get any of them it’s a good idea to get off here

February 27, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Michelle,

We're happy to be a convenient gifting option for you. Thank you for the kind review.

Kind Regards,
The Card Network

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use. Never had an issue

February 24, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Annabel,

Thank you for leaving such a lovely review. We're glad you enjoyed your experience with us.

Kindly,
The Card Network

Rated 5 out of 5 stars

We’re using TCN for all our employee…

We’re using TCN for all our employee milestones token. It’s been always an easy transaction, for any concerns, customer service has been fast as well.

March 2, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Melvie,

We're so glad to hear that TCN is your company of choice in celebrating employee milestones! Thank you for the kind words.

Warm Regards,
The Card Network

Rated 1 out of 5 stars

Scam Replacement Policy

They say on the card, if you lose or misplace your card they will replace it but in their terms and conditions it says the complete opposite. They will not replace your card if you lose or misplace it.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Failed to put in the card number a…

Failed to put in the card number a couple of times but go the correct pin for it. Card is now locked? and i dont have a proff of purchase because it was a gift from a relative who is old so he just threw it away after buying it. I have use the gift cards before and most of the time they work out but this is ridiculous. I do not want for my grandfather to waste $100 on a card that cannot even function. ADDITIONALLY i had no idea the card would lock after a few failed attempts, wtf? where could i find that, the website is messy as well where do i even click or go.

February 20, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Kane, thank you for sharing your feedback, we're sorry to hear about your experience with our platform.

We can see that your support ticket is currently in progress with our customer support team who are working on resolving this for you as soon as possible. Thank you for your patience throughout this process.
Warm regards,
The Card Network

Rated 1 out of 5 stars

This system is not a SCAM but it uses…

This system is not a SCAM but it uses unethical inbuilt friction techniques. Things like making you wait 30 seconds between each click. (Pretending to load items) Think of it like if 20% of people give up on using their $50 voucher, that's a healthy profit margin.
Don't use it and the ACCC should be investigating these systems. DO NOT USE

February 19, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Tyler, thanks for your feedback. We want to clarify that we don’t use any intentional delays or ‘friction’ mechanisms to discourage customers from using their gift cards.
Our systems are designed to process requests as quickly and securely as possible. In some cases, brief loading times can occur due to standard processing or peak traffic, but these aren’t designed to limit or prevent use.
We take concerns like this seriously and are always working to improve the experience. If you’ve experienced delays, we’d encourage you to reach out to our support team so we can look into it further.
Warm regards,
The Card Network

Rated 1 out of 5 stars

7 week Long Stretched OUT affair for a Christmas Gift :-(

I was sent an email with a connection to this mob with a gift card for a Christmas Present. First off I chose a Coles Gift Card to buy with the amount and the fees added up to 3/4 of the value. Like really. What a Rip Off. Tried to call them, someone did answer after 18 min, spoke for maybe 2 mins and disconnected. No one called back. So then to Emails. waited 3 days. did get an email finally had to tell my whole story. Then sent a digital link, which would not work, and I am chasing and stressing, really thinking this is a SCAM! Sent more emails, this time they posted a physical gift card, finally received it, finally found some where where it worked and after 7 WEEKS finally got the money. That is not how this is supposed to work, we are in the days of technology. We have emails, and we get digital cards thru emails anything up to 8 a year. They always work and we can spend some of it then more later. They just work. This was the most dissappointing stretched out length of time ever to get a gift card to work via an email. Devastated. And I am technology savy to a degree. I have sold on Ebay for over 14 years, with all the changes that have occured. -
Cannot put a Date of experience, it went for 7 weeks before finally being resolved???

January 9, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Narelle, thank you for your review we appreciate the feedback. We are sorry you have had difficulties using the card. We have swapped your card to a physical eftpos card as we believed this may be easier for you to use. If you are still having difficulties please email us at support@card.gift and we can try another resolution.
Warm regards,
The Card Network

Rated 1 out of 5 stars

Genuinely a scam

Genuinely a scam. Have never, ever been able to get any of there stupid gift cards to work. They send you in wild goose chase register here, sign up there, oop! we don’t recognise the card, check the pin again, the card doesn’t exist. Then they recognise the card but won’t allow you to register , so frustrating i can’t even. Honestly there business model is making it to difficult to redeem the gift card so that’s you can’t use it and they can keep the cash. TOTAL SCAM

February 11, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Georgia, we're sorry to hear that you've had this experience with us. If you're still having trouble with registering you gift card, please don't hesitate to reach out to our customer support team by email at support@card.gift with your order details so we can best assist you.
Warm regards,
The Card Network

Rated 5 out of 5 stars

Was really easy to use

November 13, 2025
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Chantel, that’s great to hear! We’re glad the gift card was really easy to use and made things simple for you.
Warm regards,
The Card Network

Rated 1 out of 5 stars

Absolute worst giftcard company, a sham operation!

Absolute worst gift card company, dodgey, as far as Im concerned they are scamming people with their giftcard products.
Ive been waiting for a refund coming on 7 weeks now and still Im waiting. After numerous phone calls following up, they just say the exact same thing every single phone call after putting me on hold for a very long time while as they say they will discuss the matter whilst on hold, “we will follow it up for you again with the manager”. Its beyond a joke. They are just avoiding returning my funds. Such a simple transaction refund, TAKING SEVEN WEEKS 😂. What kind of sham operation is this. I pray for the ones that are in control and allowing this tom foolery, they are a bunch charlatans.

December 30, 2025
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Ashley, thank you for your review and feedback. We're really sorry to hear that you've had this experience with us. I am happy to see that our customer service team have since resolved this issue with you.
If you require any further assistance, please don't hesitate to reach out.
Warm regards,
The Card Network

Rated 1 out of 5 stars

I received a Mastercard as a gift which…

I received a Mastercard as a gift which expired after 12months, by law they should not expire for 3 years, I cant get anyone on the phone, you wait for 15minutes then it hangs up automatically, I emailed 4 weeks ago and still not response, its a large amount of money and Im not getting anywhere, crap service... actually no service because you cant get anyone to talk to you to resolve the issue!!!!

January 30, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi there, thank you for your feedback, and we’re sorry to hear about your experience.

Our gift cards are issued with a 3-year expiry, so we’d like to take a closer look at what’s happened in this case. We understand how frustrating it is when you’re unable to access the card, especially after trying to contact support.

We’re also sorry to hear about the difficulty reaching us. That’s not the experience we want for our customers.

If you're still requiring assistance, please reach out to our customer support team by emailing support@card.gift with your order details so we can best assist you.
Warm regards,
The Card Network

Rated 1 out of 5 stars

These cards are about as useful as a…

These cards are about as useful as a waterproof teabag. I received a "DELUXE" gift card for Christmas. I've jumped through all the required hoops, activated the card online, checked the balance and expiry, tried to use at a participating store by scanning and using the pin. Still no luck. Customer service is non existent, phone calls are conveniently limited to 15 mins whereupon your call is disconnected and you are forced to send an email. They do not respond to emails either so you are stuck with a non functioning card and no way to resolve the issue. Please avoid purchasing these cards and save wasting your money.

January 12, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Derek, thanks for your feedback, and we’re sorry for the frustration caused.

It sounds like you’ve followed all the correct steps, so we’d like to take a closer look at what’s happening here. We’re also sorry to hear about your experience contacting support.

If you still require assistance on this issue, please reach out to our team again and include your card details and where you’ve attempted to use it, and we’ll work to resolve this for you as quickly as possible.

Warm regards,
The Card Network

Rated 1 out of 5 stars

I used my card and redeemed a online…

I used my card and redeemed a online voucher but had never received the email for still waiting has been more that a week.

January 19, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Liam, thank you for reaching out.
If you’re still experiencing an issue, please reach out to our customer support team by emailing support@card.gift with your order details so we can best assist you.
Warm regards,
The Card Network

Rated 1 out of 5 stars

This is genuinely terrible

This is genuinely terrible. Received a TCN movie gift card, and it has been declined both online and in person at Chatswood Hoyts. Currently also declined when trying to book online at Events. I have never written a negative review before. Congratulations TCN for prompting me to do this.

January 24, 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Ryan, we’re really sorry to hear about your experience, that’s certainly not the impression we want to leave. We’d love the chance to look into it and get things sorted for you.

Please reach out to our support team via email at support@card.gift with the card details and a bit more information about what happened, and we’ll work with you to resolve it.
Warm regards,
The Card Network

Rated 1 out of 5 stars

Given non- functioning gift card

Given a gift card. After pain of downloaded their app, then activating, then setting up a card on google wallet, it didn't work - embarrassing me at the front of a line. Tried but couldn't contact support. Lined up again, tried again in case it need more time to activate but it failed again, so used my own money on google wallet. Thanked my friend but explained he has just wasted $300 and not to ever give me a gift card again.

December 31, 2025
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Tim, thank you for your review. We're sorry to hear that you've had this experience with us. If you're still experiencing an issue with your gift card, please don't hesitate to reach out to our customer support team via email at support@card.gift with your order details so we can best assist you.
Warm regards,
The Card Network

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