The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift Shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(596)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a fnaf birthday card for my…

Ordered a fnaf birthday card for my grandson as he's a big fan, it was great I could get grandson, age and name on the card. so exactly what I wanted. Order in plenty of time to avoid high postage costs though

May 4, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Reset my star scoring system one star is all they deserve

After receiving a very lame excuse from card zoo about adding a photo which I added WITH MY ORDER AS IT STATES, as you can add a photo when you place a your order or if you place one after your order add the order number well don’t bother with sending a photo with your order or after using the order number well they reply to me is they don’t feel they should of added a photo as it’s not a photo something like that ( see their response to me ) it’s very misleading but they was happy to take my £10.49 I paid for the card without any hesitation, disgraceful the only thing I can say the material they actually use for the card is of quality, I have NO INTENTION of purchasing from them again yet again I repeat what I said in my 1st review is that if they have no intention on adding a photo to a year card they should make it clearer that you can’t add a photo to it. But when I viewed the card it had a photo of a teenager boy on which made me go this design as I wanted something really special as my partner was in remission from leukaemia days before I ordered my card shame on you for misleading people

May 4, 2026
Unprompted review
Rated 2 out of 5 stars

Previously all the cards I have ordered…

Previously all the cards I have ordered have been fine. The latest one I ordered was not the one I asked for. The picture was was correct but there was no personalised name on the front and the inside did not have the text I ordered.

April 30, 2026
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hi Barbara, I apologise for the error on your card, I can see you advised us via our contact form this morning and we responded to you but had no reply. We then received a phone call from yourself and the card was redone at your request and it will be with you tomorrow. Errors, although, rare, do happen but as a company we pride ourselves on dealing with these promptly and efficiently as we did in your case, Many thanks, TheCardZoo.

Rated 5 out of 5 stars

Really Satisfied New Customer

Tried The Card Zoo as they offered the type of decorated card I required. They were able to alter the age I wanted in every area and the card is of good quality with good photo reproduction. Mailed to me with a spare envelope and in a strong rigid brown envelope. This was my first order and I will use again. Recommend.

April 6, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Received an unusable and offensive 65th…

Received an unusable and offensive 65th Birthday card, intended for my wife. The 'Back in 1961' card listed celebs born. Top of the list was 'Ghislane Maxwell', the convicted sex trafficker. Not really appropriate for a birthday card.

April 13, 2026
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hi Dean, thank you for bringing this to our attention, the card was designed long before the conviction was made and we have now obviously removed this information from this design. If you could have reached out to us directly we would have of course assisted you with this, Many thanks, TheCardZoo.

Rated 5 out of 5 stars

Fantastic

Amazing gift for the money I had to contact them by email as I made an error with the spelling my fault I missed typed they were very quick to respond and correct my mistake excellent customer service would highly recommend them the product arrived quick and every thing good 👍 so amazing service would definitely use this company again

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding invites

Easy to use website & helpful team answering any queries very promptly
Quick & efficient service - would 100% recommend

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

A 21st birthday plaque.

I had a pretty plaque for my Granddaughter's 21st birthday.It arrived nicely boxed and she will be able to stand it on her chest of drawers.

March 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely Brilliant

Excellent customer service, excellent product and quick delivery! I emailed though some ideas i had and the amazing Victoria responded quickly and was able to design exactly what I was thinking. I have now used this company several times and would not use anyone else for personalisation party decorations.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

Best customer service I've experienced in a very long time, plus a really cool item. I can't wait to order more from The Card Zoo.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

So glad I found The Card Zoo website.

So glad I found The Card Zoo website.
Ordered a Mr Blippy personalized birthday card for my 4 year old Grandson.
It's just perfect exactly what I wanted.
Arrived promptly and well packaged.
A great card at a very reasonable price.
Very happy customer

March 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful service from beginning to end

Wonderful service from beginning to end.

We had 2 custom made cards for our son and daughters birthday.

Communication was brilliant, so helpful. The cards are brilliant, perfectly reflective of what we would like included on the cards.

Fast design and print time.

Packaged safe for delivery.

Fast despatch and delivery.

Can't wait till the next time we would like a custom designed card. Would highly recommend.

Great price too.

Wonderful all round service.

Thank you so much The Card Zoo.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Happy

I ordered my item from the card zoo as my daughter n granddaughter had to have their beloved horse 🐎 put to sleep. It was easy site to use , easy to upload photo, I paid for express delivery 🚚. I received the item very well packaged , tracked by Royal Mail , even the item was in a lovely keep sake box if needed , and the item is just perfect . Thank you this will be a great memorial item for them both . I give 10/10 , would recommend , and use again. Thank you The Card Zoo .

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Granddaughters favourite tv programme card.

I was looking for a specific card for my granddaughter , a tv programme that she watches. I found it easily , she was delighted with it. Her mum was a bit jealous as it was a nicer card than the one she bought.
I will now be using Card Zoo for all the grandkids (5 ) .
Maybe even for their mums and dads.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Disney Princess Personalised Card

The web site was very easy to use, there was a good selection of cards and different sizes were available. I ordered the personalised A4 Disney Princess card. The card is beautiful and I cannot wait to see my Granddaughters face when she opens it. Excellent communication from the seller regarding despatch, the card was well packed and arrived sooner than expected.
Excellent 5🌟 service.

March 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

These wooden cards are appsolutely…

These wooden cards are appsolutely brilliant! I love them! Everyone i have given to are appsolutely loving them too! I like anything different and these are! Good quality and so effective! So good for a special birthday!

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t expect what you pay for!

Ordered a card for my niece, ordered it on the 03/03/26. Paid for next day premium delivery £££. Granted, I don’t ordered before 2pm, so my card was dispatched on the 4th. That was ok as the expensive delivery meant I’d still get it in the 5th (birthday). Emailed several times, to no avail on the actual day of her birthday, and NO CARD!

Update - Got a response from the company today. Card delivered this morning, corner is bent, and issued a refund. I should have been too, as the service I received was not delivered; trading laws. Told their response was “timely”, it wasn’t. I emailed on the day, requiring an update, but don’t get a response until the day after her birthday and when I completed this factual review (not coincidentally). I had to buy another card. Very disappointed, and this caused unnecessary stress and inconvenience. My reviews are honest and for other customers to see what has happened when using a business.

March 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look