The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift Shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(596)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Definitely wouldn't use again

Suspect many of these positive reviews are fake. I paid £4.99 for tracked 24 hour royal mail delivery. Ordered Thursday night and then told will not arrive until Tuesday. Customer service send generic replies and don't address the issue.

I thought the website seemed a bit dodgy when using it. It seems it's not a UK website as it asks for zip codes and states. Payment page didn't feel secure either - had to manually input all card details. Postage choices are explained in a purposefully vague and confusing manner to encourage you to pay for the highest amount. What happened to royal mail first class?

X edit as the card ended up coming on the day I needed it despite the tracking information showing otherwise. The card was nice but definitely would not use this company again.

Also.. reply from company below states no email from me but there were several. Have now replied again to someone asking me to amend this review (which I have now done). No offer to address or reconcile this issue was given

March 2, 2026
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hi Richard, I'm so sorry to see that, in this instance, Royal mail has let us both down, We dispatched your card based on the payment method you chose and should have definitely arrived today. Please reach out to us as I cannot find any email contact from yourself and we shall ensure we deal with the issue you have experienced. Many thanks, the card zoo. EDIT- As you have now confirmed your card arrived on the date expected based on your chosen shipping method, it is disappointing that you have not recognised this as us providing the service paid for and you feel The Card Zoo still deserve a 1- star review. We unfortunately have no control over how and when Royal Mail update their tracking and it was obviously misleading to us both. Regards, The Card Zoo.

Rated 5 out of 5 stars

Fabulous range of personalised cards

Card Zoo has a fabulous range of cards and other gifts that can be personalised. I ordered my friend a bright and sassy Betty Boop card for her 50th birthday, I was able to add her name and age to the front and add a personalised message on the inside. She can’t fail to love it. It’s perfect. The price was good and the card arrived very quickly, I was impressed. I will be shopping on Card Zoo again in the future, it’s a great site.

February 8, 2026
Unprompted review
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Rated 5 out of 5 stars

I must say when i need nice cards i go…

I must say when i need nice cards i go to The Card Zoo. The last card i bought i was over the moon with it was good quality as always and the colours on the cvards are bright just what people need. They have a super collection too,plus the delivery is fast so you really cant go wrong with The Card Zoo.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect gifts

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on the website, and came across another that made the perfect gift. The items were well packaged, delivered really quickly, with helpful instructions, and I would definitely buy again 🙂

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great photo jigsaw

I ordered a photo jigsaw and received a really lovely jigsaw, the pieces are nice and thick so the puzzle should last for ages. The photo on the puzzle is well printed. The order was delivered in good time and was shipped in good packaging so arrived in good condition.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great item

Great item - A novel way to gift a ticket! Super fast and really clear up to date information on postage and delivery times.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

I ordered three personalised Christmas cards for my grandsons which failed to arrive for reasons unknown.
On contacting Card Zoo I was directed to Customer Service member Victoria who dealt with the issue in a most professional, efficient and friendly manner and the problem was speedily resolved.
Thank you Card Zoo for amazing customer service but a particular thank you to Victoria.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely card

Lovely card, perfect for enclosing some USD to send to my two grandchildren for their half term trip to NYC

October 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great personalised gifts and cards…

Great personalised gifts and cards Odered nightlights for my grandchildren rooms with their names on.When they arrived one was the incorrect item.Contacted them and they replaced the item within a couple of day no quibble very helpful and will use them again.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt action

A few weeks ago I ordered a graduation card for my grandson but unfortunately when it arrived the wording on the front was wrong. I contacted the company and received an immediate reply from Victoria who took the correct inscription and this morning the new card arrived. I’m delighted to say that everything was correct and the card arrived well packaged and in perfect condition.
I thoroughly recommend this company and will be using it in future.

Thank you, Card Zoo and especially Victoria!
Sheelagh Shaw

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Love the shop

I have been looking for a different kind of birthday card for my grandson,as in the shops they are all the same,I love this shop as I managed to get what I have been looking for,the quality is great and I loved the fact you could pick a size,I will definitely be buying again from here

October 8, 2025
Unprompted review

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