The Car Way Reviews 

THEY ARE NOT BE TRUSTED - no reply for umpteen calls, emails,, registered leter (as advised by the Trading Standards) - there was no contact from the company at all - ie no jack in boot or any other equipment and cost me £150 to get back wheels off as nuts were so corroded they just snapped- 7 nuts had to be replaced)

In February 2025 I bought a Mazda 6 £8000 and on my way out realised the wing mirror was not working and asked to be fixed,they promised to fix that but it took them over a month just to get a replacement and not even wanting to fix it.
Then after 5 weeks of having the car, I broke down on the Motorway due to loss of engine power. Contacted them The Car Way, and they refused to take the car for repairs and told me to contact the warranty which I wasn't aware of who da were.
I have done all that but the warranty company then wants me to make the payment for repair which cost over 4000 pounds.

I took them The Car Way to court and I won the case, now the company has moved from where they were in bury and they have refused to reply all the emails I have sent to them and refused to adhere to the courts decisions and that is to pick the broken vehicle and give me a refund.

Presently I am still looking on how to get in contact with them so they can come get there vehicle from me and send me a refund.
Please if anyone has any idea of where they might be or how I can contact them, that would really be of help to me because it seems like they have scamed not just me but alot of people.
Please and please anyone available to work with me so we can find a resolution with these people.

Thanks

Bought a BMW X5 within a week had a noise from the engine took it to BMW they had to replace the timing chain for £2500. This vehicle also had outstanding recalls BMW said the dealer should not have sold it with them outstanding.
The Car Way stopped replying, sent e mails and post, turns out their postbox is on a car park wall. Wrote to directors, recieved no replies. Avoid this Company at
all costs.

i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this car the car has broken down and the whole gear box needs replacing.i’ve tried to contact the garage without any luck i have tried emailing and ringing and have not noticed it says it is temporarily closed.i have had to pay for it to be towed to a near by garage who have today quoted me £1300 pounds that i will now have to pay myself.

I brought a car from here the brakes and disc are gone the engine lights on in lymph node lights not working. They’ve ignored all my calls Do Not Buy From Here !

Amazing experience. Kept informed from start to finish. We needed a car asap and got it within a few days. Very pleasant experience picking up the car. Thank you very much

Very present to deal with explained about the car nothing was to much trouble thay gave us a drink when we went in and all of them was very nice to deal with

Really helpful delivered my car for me . Showed me anything I needed to know . Explained the 14 day return policy . Really good customer service . Thank you all

If I could give more stars then I would!
Arrived to collect a new car and everything was so smooth and quick! The dealer arranged the tax for me so I didn’t have to, I got a years free warranty and breakdown cover included and the car was fully valeted and ready to go! Brilliant service and will definitely be using again! Also got the added bonus of a coffee whilst I was signing everything.

Bought my Mercedes c220d from Iman. I first spoke with Shahid, who was helpful and knowledgeable. I had called back and shahid was not available and Iman refused to let me speak with him, stating he was the sales man. He did apologise eventually which is why I proceeded with working with them. However, simple things like the HPI, MOT and service history were withheld.
I had to get the HPI AND MOT on my own. They finally gave me the service history but missed the recent one they stated they did when they got the vehicle. I had to get my partner to help get even the basics.
Iman did do a video which again I appreciated but when it even came to delivering the car, I had to call them only to find out the car was going to be delivered that day without any heads up and I had to rearrange parking, insurance etc.
Then, when the car came, the extended warranty was not set up. He said he was too busy and would do it on a few days, we made sure he registered it before signing for the car… he told my partner he was out of order for requesting proof of warranty.

The car is nice. We have been testing it and they disclosed the rips on the seat. The hpi has their stock financing on it and they assured me in writing they will pay it off but again when asking for proof, they refused.
My partner also asked to speak with fatemah who owns the dealership and we refused by Iman.
So while the car is nice… the service was AWFUL AND RUDE.
Response to dealer reply:
I can and am happy to show proof of phone logs to show I reached out to you to find out delivery information which I was then told was going to be that day and I am happy to show the messages prior where you stated you will let me know when it will be delivered but failed to do so until I called.
In addition, the discount yes for £30 off the delivery and £195 off the vehicle price was given after much pleading but in the same regard, you only provided the vehicle history after we stated the law, not prior.

In addition, you did not disclose the stocking finance until I found the finance charge on the hpi, that I paid for and got on my own.

The warranty document you had attached only showed 1 month or 1000 miles, not the 6 month warranty with evolution as promised.

You were rude to myself and my partner on several occasions when we were seeking the basic information to make an informed decision prior to purchase, which you made challenging every step of the way.

It’s unfortunate as I had a positive interaction with Shahid and it is a nice vehicle but the headache of the barriers and challenges to get even the basics were ridiculous.

Iman answered all the questions I asked no problem and made the sale a great experience and even delivered it on the same day. Thanks guys. I love my new car

Etam and Ehsan took my initial enquiry on a Sunday, I put down an holding depost of £250 then flew up from Cornwall to Manchester where the guys arranged to collect me from the tram station in Bury. The car was as described and we finalised the deal and had a really good conversation as I am an ex main dealer general manager in the motor trade so lots to share stories over! They extended the warranty to 12 month on what is 2010 car too which was a bonus. I set off on the 330 mile journey home and the car drove like a dream. Thank you for great customer service and reassurance in making this purchase for my daughters first car.

Worst experience ever. Car has been remaped, had DPF filter removed, EGR valve blanked off with metal plates, loose or missing brackets and bolts everywhere. Awful customer service, had to wait for 3 hours when collected the car, as they pretended it is out for valeting but it came back un valeted. Poor communications, they hardly replied to any of my calls or emails. Finance agreement will be terminated and car returned to seller. Consumers Advisers and Trading Standards have been made aware. Stay away

The two guys were so helpful cheery and not bolshi I would highly recomend you to purchase from The Car Way guys I know I would trade with them again an absolute pleasure to do business with.

Some very nice cars at Carway. Test drive of vehicle was given. Transaction was very smooth and car was delivered the same day, great service. Staff were very helpful and ready to answer any questions.Thanks guys

If I could give you more stars then this I would happily set this to a 10star.

The only thing I would like is if you can move down to London and give ted talks on how cars should be sold to customer and customer service.

You took care of me during the process of getting the car and doing the paper work.

Thank don't forget that one thing tho !!

I just want to say thanks to the two lads in Carway, bury. They helped me choose my first car. They were honest about their cars and I havnt had any problems with my Mazda 3.
Definitely recommend

Very friendly extremely professional will recommend to everyone

Can’t recommend this car place enough
No pushy sales person happy to help fantastic communication and drove away in my dream car. Everything is done for you so it just sales straight through without a hitch. I decided on the car at a great price one day and picked it up the next. Lovely approachable sales people I’d definitely recommend 100%
I’m one very happy customer indeed

Excellent service very helpful team, a great range of vehicles. Really enjoying my BMW X3 😎. Once again thank you.