Brooklyn Hyundai Reviews 15

Excellent service and great car from Brooklyn Hyundai. Paul was excellent throughout the whole process and really supported me through the journey from order to collection. Thank you

I recently bought a Hyundai Kona from Tom and the whole experience was excellent from start to finish. Tom was friendly, knowledgeable, and never pushy, taking the time to answer all my questions and explain everything clearly. The process was smooth and straightforward, and I felt well looked after throughout. I’m really pleased with the car and would happily recommend Tom to anyone looking for a hassle-free and professional car-buying experience.

Buying my Hyundai Kona with Tom was a genuinely great experience. He was welcoming, patient, and clearly knew his stuff, making sure I understood every step without ever making me feel rushed or pressured. Everything was handled efficiently, and the whole process felt relaxed and well organised. I felt confident and looked after from start to finish. I’m absolutely delighted with the car and wouldn’t hesitate to recommend Tom to anyone wanting a straightforward and professional car purchase.

Fantastic 🌟🌟🌟🌟🌟 review for Josh at Brooklyn Hyundai. I purchased a brand-new Kona N Line, the service and transaction was excellent. The communication was super and always received regular updates on the time frame of delivery. On the day of getting my new car I received a lovely bunch of flowers and even a Christmas Bow on the windscreen. This is definitely the place to go if you’re wanting great attention to detail, fantastic friendly staff and a great car! Thank you so much to everyone at Brooklyn Hyundai.

They had the right car at the right price - everything I was looking for ... I did not need to look elsewhere or at other models - the suggestion of the sales person, Tom, I went with and after having had the Hyundai i20 N Line S , an ex- demonstrator with 4200 m. clocked since first registered to the garage in July of this year , for two weeks now I have no complaints but actually appreciate the vehicle and its capabilities and many features as time goes no... Having worked in car sales myself, (Caffyns, Bexhill - Audi and VW) in the early '90's I found there was no pushiness and I felt relaxed with the purchase from the word go. I went for a three year service contract and felt this was good value - I live in Seaford so this was handy... I have absolutely no regrets and they even presented me with a bunch of flowers on handing over the keys which are still going strong 2 weeks alter...

I recently bought my first Hyundai from Brooklyn Hyundai and the experience was first class. I was shown a friendly courtesy by all the staff but particularly Greta who talked me through the whole process explaining the workings of the car that were new to me. I was given a fair part exchange price for my old car and some cosmetic imperfections with the new one were dealt with quickly and efficiently. I would highly recommend Brooklyn.

I have now been dealing with Brooklyn Hyundai for about 5 years and have always found them to be very friendly and helpful.

On Saturday I picked up my 3rd Hyundai Tucson N-line, the face left on the 2025 model is superb. The service I received from Greta and Josh was outstanding, it's always a pleasure doing business with them. It's the little touches for me that make them stand out from other main dealers.

I am more than happy to highly recommend Brooklyn Hyundai and the team.

Many thanks
Ian

Excellent, great service and friendly staff

In August 2023, I purchased a Hyundai Tucson from Brooklyn Hyundai at a cost of £41,785. During the buying process, I encountered the usual haggling associated with car dealerships, including being asked to pay extra for footwell mats and petrol,simply to drive the car off the forecourt. I refused the former and reluctantly agreed to the latter.

From that point onwards, Brooklyn Hyundai were relentless in their pursuit of a positive review. I was asked repeatedly to provide one – including via a phone call during my drive home from collecting the car. I now understand why they were so insistent. Personally, I only leave reviews when service has been genuinely exceptional. Or in this case exceptionally bad.

A year later, I returned the vehicle to Brooklyn Hyundai for its first service at just 4,707 miles.. At the time, I requested that the service indicator be reset, as it had been displaying “service required” from the day of purchase. I was assured this would be done.
When I collected the car a few hours later, I was told that all was fine, and since I had purchased the service plan, there was nothing to pay. I was handed the vehicle health report in a closed card, but relying on assurance, I did not open it.

The next time I reversed off my driveway, I noticed the reversing camera was misaligned. I immediately contacted Brooklyn Hyundai to ask what had happened during the service. They claimed the camera had already been broken on arrival, and that I had been informed of this upon collection. This was untrue. Although the fault was recorded on the health report, I was not told, and I trusted that the vehicle was fine.

Brooklyn then quoted £1,011.20 to repair the camera. The After Sales Manager, also stated that the clips had been broken in such a way that it was likely done deliberately. To compound matters, they had also failed to reset the service indicator as promised.

Over the following year, I provided evidence including CCTV images from my secure, gated driveway to demonstrate I had reversed when driving to the service and the camera was working correctly. Had there been an issue, I would certainly have raised it at the service appointment, as I did with the service indicator. Brooklyn Hyundai, however, insisted the onus was on me to prove the damage occurred while the car was in their care.

I requested access to their workshop CCTV, only to be told they had none – a remarkable omission when dealing with assets of this value. Their showroom does have cameras, but with no audio, making it impossible to verify the fact that no such fault was communicated to me upon collection.

I then escalated my complaint through Hyundai. After what was described as an “intensive investigation,” I was told it was more a case of “he said, she said.” This so-called investigation amounted to little more than a phone call to the dealership.

I subsequently referred the matter to the Motor Ombudsman. After waiting months for their initial investigation, I was informed the case was “complex” and required more time. Over a year later, I still have no resolution.

Ultimately, I decided to part-exchange the Tucson and walk away from Hyundai entirely. For the price I paid, I was able to purchase a far superior vehicle elsewhere.

I should perhaps feel angry, but instead I feel resigned. After 40 years of motoring without incident, I have now directly experienced the worst of the car dealership stereotype – dishonesty, avoidance of responsibility, and customer disregard.

My strongest criticism lies with Brooklyn Hyundai’s Managing Director, despite being copied into all correspondence, he never once chose to involve himself or take responsibility. Leadership sets the tone of a business, and the culture he has created appears one in which avoiding accountability takes priority over customer service or integrity.

Hyundai as a brand seems unwilling or unable to deal with the conduct of its own dealerships. The Motor Ombudsman, likewise, has proved unfit for purpose.

To date, I have already persuaded two friends not to buy from Hyundai, and I will continue to discourage others. Prospective customers should take note: read the negative reviews of Brooklyn Hyundai carefully – I wish I had.

Avoid this garage! Definitely not “Friendly.”
Bought a Tuscon May 29th 2025. Fuel gauge not working & damaged fuel tank.
Gave back to “Friendly Brooklyn “ in Seaford to be fixed. Car given back to me after 4 weeks in garage…My husband & mechanic inspected car to find fuel tank still damaged. Spoke after sales team and was told it was a secondhand fuel tank the garage had installed! Was told this was acceptable. I asked for a full refund & for car to be driven back to Seaford. After a heated exchange and finally speaking with Managing Director, they threatened to call the police because I refused to hand back courtesy car until I got a full refund.
The driver who delivered my car, was told to get train back from Bournemouth to Seaford and not drive my car back to Seaford .Poor lady had a 3/4 hour train journey.
Overall experience of staff was rude, dismissive and seriously lacks customer service skills. Apart from the driver who delivered my car.
Very disappointed with this dealership and treatment by staff.

Another great service today from Brooklyn Hyundai when taking my car in for a service. Would recommend them 100% ⭐️⭐️⭐️⭐️⭐️

Avoid this dealership if you're choosing a garage to maintain your car, I had a leak from the engine and thought it was transmission fluid so I booked in to get an investigation, the car was driving perfect, I just had a smell of burnt fluid in the car, they said it need a new clutch so I agreed to the work, that and a few other jobs came to around £2500, I then get a call saying my actuator wasn't working with the new clutch and I would need to get a new one so I thought I need the car as I'm a taxi driver but then the following day they said that they managed to sort it, I drove it for a day a the car was struggling to get into gear from the automatic, I brought it back to them and they said that I needed a new actuator which would cost £3150 to fit, guess what, yes it's still struggling to get into gear and I'm down £5500. Don't make the mistake that I made, avoid these cowboys. They still haven't offered to fix there own mess or give me any kind of refund.
You might want to check your cctv because my engine now has some kind of bitumen in it after it was in your garage.

Great friendly and polite staff plus reception very clean.

Customer service outstanding and car serviced well and returned with complimentary free full velvet!

I would definitely recommend.

A lovely friendly family run dealership, always very helpful.