The Carzone Reviews 

444
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After a recent accident (no fault of my own) in which my treasured little Toyota Yaris was written off myself and my nephew visited Carzone to look at a Toyota CHR . I met with George who was with... See more

Rated 5 out of 5 stars

A few weeks ago I enquired about a BMW 6 series that they had for sale, I was given a great part ex price for my car and they worked me a deal that was perfect for me and my budget. The car was servic... See more

Rated 5 out of 5 stars

Lea and everyone else at carzone were so incredibly helpful and answered all of my questions and queries! They kept in constant communication about the vehicle I was looking at and we're quick and e... See more

Rated 5 out of 5 stars

Our thanks go to George and his colleagues at the Doncaster branch for the fast and efficient service they provided today. The purchase of our new car was simple and all required information was suppl... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

The Carzone offers a simple and honest used car sales service that gives you more for your money. With branches in Doncaster and Winsford, we have a huge range of great value, quality used vehicles and flexible finance options so it's easier than ever before to get behind the wheel of your ideal used vehicle. We have hundreds of used cars for sale as well as vans if you need a commercial vehicle. Looking for quality used plant? We stock a range of pre-owned plant equipment and machinery. Whether you're looking for a used car or a commercial vehicle, we can help you find your ideal vehicle online or at our dealerships, where our friendly and knowledgeable colleagues are on hand and ready to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

444 reviews

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No recent history of asking for reviews

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4.5

All reviews

(444)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a car off these cowboys going…

I bought a car off these cowboys going on the photos and the description of the car, big mistake , the car was delivered to my house whilst I was at work and dumped on my drive , it didn’t even start because the battery was dead so I don’t know how they can tell it’s a good runner, when I did fit a new battery the headlights don’t work one of them is full of water , multiple warning lights on the dashboard , the tyres are different sizes, and got quoted £750 to tidy the body work up , which was described as having “ the odd age related mark nothing major” when rear wheel arch was smashed in.

August 22, 2023
Unprompted review
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Reply from The Carzone

Hi Wesley,

Your review is for another business with a similar name to ours. We know this because we don't deliver cars. If you could please remove your review we'd greatly appreciate it.

Thanks,
Helen

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Rated 5 out of 5 stars

Car Purchase

Travelleled from Hartlepool to Doncaster to have a look at a Jaguar XF I seen on Auto Trader. Made appointment to go to test drive car, was made to feel welcome by Greame, from start to finish of test drive!
Couple of issues with paintwork and alloy wheels on car, George agreed to sort them out, 2 weeks later down again to pick my new car up, smooth transaction from start to finish thanks to George & the team 👍

August 25, 2023
Unprompted review
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Reply from The Carzone

Hi Mark,

Thanks for taking the time to leave a 5 star review! I'm really pleased to hear you had a great experience with Graeme and the team.

Thanks,
Helen

Rated 5 out of 5 stars

I had been chatting to George from…

I had been chatting to George from Doncaster branch about a vauxhall ampera they had for sale.
Quick communication all the way through from start to finish.
Took the car for test drive yesterday and it was perfect.
Negotiated a good deal with George yesterday and decided to purchase the car.
A totally smooth operation from start to finish and just can't wait to collect my car next week..... come on George, pill ya finger out, cant wait for my new car....
Highly recommended no hassle process at repossions uk

August 22, 2023
Unprompted review
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Reply from The Carzone

Hi Bob,

Thanks for taking the time to leave a 5 star review! I'm really pleased to hear your purchase experience was easy and George was able to help you out.

Thanks,
Helen

Rated 5 out of 5 stars

Great customer service

Bought a car from Repossessions UK today.
Great service especially from Lee-anne.
Hassle free!

August 3, 2023
Unprompted review
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Reply from The Carzone

Hi Robert,

Thank you for taking the time to leave a 5 star review. I am pleased to hear you had a great experience with Leanne.

Thanks,
Hollie

Rated 5 out of 5 stars

Recently bought a vehicle from here…

Recently bought a vehicle from here staff were great and genuine would recommend

July 18, 2023
Unprompted review
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Reply from The Carzone

Hi Ben,

Thank you for taking the time to leave a 5 star review. I am pleased to hear you would reccomend Repossessions.

Thanks,
Hollie

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Rated 5 out of 5 stars

Great service

Great service
Car buying made easy and hassle free
Honest reliable team
George was genuinely helpful (no waffle) and helped with all aspect of the purchase and part ex
Drove away in my “new” car in the same day

July 31, 2023
Unprompted review
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Reply from The Carzone

Hi Laingml,

Thank you for taking the time to leave a 5 star review. I am pleased to hear are happy with your new car and that the George was able to provide a helpful and hassle free service.

Thanks,
Hollie

Rated 5 out of 5 stars

Outstanding

Doncaster branch - Bought a car about a month ago with 12 months mot and warranty.. beautiful car which I can’t fault . They guys turned the sale around quickly which I really appreciated. Could not be happier and I recommend 100%

June 9, 2023
Unprompted review
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Reply from The Carzone

Hi Paul,

Thank you for taking the time to leave a 5 star review. I am pleased to hear are happy with your new car and that the guys we're able to help you with a quick and easy sale.

Thanks,
Hollie

Rated 5 out of 5 stars

Great service

So so far so good. I've had my car a few weeks now and I love it. I bought it from doncaster and I was very happy with there customer service and sales team. I would definitely recommend repossession

June 15, 2023
Unprompted review
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Reply from The Carzone

Hi Jemma,

Thank you so much for this 5 star review, I am pleased to hear you had a great experience with our sales team when buying your new car.

Thanks,
Hollie

Rated 5 out of 5 stars

Our thanks go to George and his…

Our thanks go to George and his colleagues at the Doncaster branch for the fast and efficient service they provided today. The purchase of our new car was simple and all required information was supplied including warranty details, MOT due date and service history. Will certainly look to them again for our next car purchase. R & V from Kent

July 4, 2023
Unprompted review
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Reply from The Carzone

Hi R&V,

Thank you so much for this 5 star review, I am pleased to hear you had a great experience when buying a car from us. I will make sure to pass on your kind comments to George and the team. We hope to see you again in the future.

Thanks,
Hollie

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Rated 1 out of 5 stars

Do not trust them. Cowboys at best.

Bought a car from Repossessions in January. Had nothing but trouble with the car since I bought it. They refused to acknowledge any issues with the vehicle and it has now cost me nearly £1000 to get the issues that were hidden by the seller corrected. Would never buy from them again. If I could give them a 0 star review I would. Do Not trust them especially the salesman Alfie at the doncaster branch. Extremely unhelpful.

January 7, 2023
Unprompted review
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Reply from The Carzone

Hi Dan,

Thank you for taking the time to leave a review. I am sorry to hear about your experience, please contact the Doncaster branch to discuss your vehicle.

Thanks,
Hollie

Rated 5 out of 5 stars

Amazing staff and Toni what a woman she is!

Amazing staff and Toni what a woman she is!
Very helpful throughout from the moment I stepped onto the forecourt, very friendly and extremely helpful.
I had a look at a few cars they had in stock and finally after a few considerations I found one that I wanted and had a look and asked a few questions about it had a concern about it, spoke to Toni and within a few days the mechanics there checked my concern over and assured me theres no issues and it was nothing, the sales experience was amazing, nothing was pushed on me and I was left to make my own decision which was the opposite to what I'd expect when buying a car. After that I had purchased the car and have now been driving it for a few days without an issue! Highly recommended repossessions-uk Doncaster! Great prices for part exchange and for all the vehicles they have to offer! Not one for buying added warranty but they offer autoguard and it sold it self to me which was a no brainer for what they offer, anyone buying a car should seriously consider this!
Many thanks to toni and darren and the guys who look after all the cars there!

April 14, 2023
Unprompted review
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Reply from The Carzone

Hi Leon,

Thank you so much for this 5 star review, I am pleased to hear you had a great experience when buying a car from us. I will make sure to pass on your kind comments about Toni and the team. We hope to see you again in the future.

Thanks,
Hollie

Rated 5 out of 5 stars

The experience of viewing and buying…

The experience of viewing and buying our car was perfect from start to finish. Relating to Lea at the Winsford branch, no pressure, very friendly, professional and informative. Thank you, we will recommend to others.

April 14, 2023
Unprompted review
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Reply from The Carzone

Hi,

Thank you so much for this 5-star review! I am so pleased to hear you had a great buying experience, I will make sure to let the team know.

Thanks,
Hollie

Rated 5 out of 5 stars

This relates to the Doncaster Branch.

This relates to the Doncaster Branch.
I went to look at a car for a colleague and ended up buying one for myself as well as my colleague's car.
Toni, the Manager is not only charming, but extremely efficient and helpful and it was a delight doing business with her and the company.
Their prices are extremely competitive and their trade in price for my old vehicle was better than We Buy any Car and Motorway.

March 30, 2023
Unprompted review
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Reply from The Carzone

Hi David,

Thank you very much for the 5-star review. I am pleased to hear you and your colleague had a great experience with Toni during your visit, and that we we're able to offer you a good price to trade in your vehicle. We'd love to see you again in the future.

Thanks,
Hollie

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Rated 5 out of 5 stars

Positive car buying experience….

The whole experience of viewing and buying a car at Repossessions UK Winsford was refreshing and enjoyable. No high pressure sales pitch but staff were ready available to answer questions and provide information. We were particularly impressed with Lea. She was friendly, knowledgable and professional. Thanks for such a positive buying experience.

March 11, 2023
Unprompted review
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Reply from The Carzone

Hi Jackie,

Thank you for taking the time to leave us a 5-star review. I am pleased to hear you enjoyed our relaxed car buying process and that Lea was able to assist you in a friendly manner.

Kind regards,
Hollie

Rated 1 out of 5 stars

Tried buying a Jag 3 weeks ago

Tried buying a Jag 3 weeks ago, on sale for 3799. Needed an MOT for a fresh ticket, fair enough. Chased for 2 and half weeks, repeatedly told the part hadn't arrived for the MOT however the MOT centre's next door to where I work so, asked there. Yes your part arrived Friday. Still told by the dealership it hadn't arrived. Nearly 3 weeks later I go to get a refund as the company never kept me in the loop, rather me constantly chasing. Had a refund today and as if by magic 2 hrs later the car appeared back on their forecourt. So lied to by the dealership and potentially a shonky MOT centre. Aweful experience all-round. Avoid like the plague!! I can imagine the car being back on sale at its original price of 4999 now. Didnt even ring the MOT centre just straight away offered a refund.

January 19, 2023
Unprompted review
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Reply from The Carzone

Hi Martin,

I am sorry we could not repair the car in the timescales you were expecting. We do not have any repair facilities on site and use a 3rd party for MOT’s and remedial work for transparency, so this was out of our hands. There is a trade wide issue with parts supply and there were delays caused by that, we updated you as the garage updated us.

As we explained upon your visit, the car still requires a DPF regen, which involves its use for 30 minutes at constant speed, which as of yet we have been unable to do. The car was returned back to us for that purpose. We have been upfront and honest throughout the process, but can never guarantee timescales, so again our apologies.

Thanks,
Hollie

Rated 5 out of 5 stars

Went to have a gander at a ford cmax

Went to have a gander at a ford cmax , liked the look of it, got to take it for a test drive. Got offered enough for my old motor. Bought it there and then. Brilliant staff (Alfie and the 2 others were great) would definitely go there again 🙂

January 7, 2023
Unprompted review
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Reply from The Carzone

Hi Alan,

Thank you for taking the time to leave a review and a 5-star rating! I'm glad to hear you had a great experience with the Doncaster team.

Thanks,
Hollie

Rated 1 out of 5 stars

Been to get expert advice on the…

Been to get expert advice on the purchase from Leeds branch the car had underlying problems before I purchased the car not knowing as it wasn't in the sales description I have now been advised to take legal action against repossession UK please beware when considering purchasing a vehicle from this company the only good thing about this company is francesco

April 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Highly recommended! Great customer service and great car. I would recommend to family/friends and buy from here again. Thank you!

October 22, 2022
Unprompted review
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Reply from The Carzone

Hi,

Thank you for this 5 star review. I am pleased to hear you had a great experience with our team and I will let them know of your feedback.

Kind regards,
Jo

Rated 5 out of 5 stars

Amazing guys

Amazing guys. P/X my car and got a new one from them. Above and beyond service. They helped and understood my needs, joked a bit, discussed business, and got everything we both wanted. Toni definitely needs a raise for the hard work. I know where I’m gonna send my friends

September 30, 2022
Unprompted review
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Reply from The Carzone

Hi Dan,

Thank you for this 5 star review. I am pleased to hear you had a great experience with Toni and I will let her know of your feedback.

Kind regards,
Jo

Rated 5 out of 5 stars

Doncaster branch

Very professional yet very (genuinely it appeared) friendly and helpful.
Highly recommended.

September 10, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Brian,

Thank you for this 5 star review. I am pleased to hear you had a great experience with our team, I will let them know of your feedback.

Kind regards,
Jo

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