Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Love this company and their products
Love this company and their products. Customer service goes way and beyond. If ever any questions, responses are returned quickly with everything answered and more. I so appreciate all the assistance. Thank you.
July 1, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Louise,
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you've been enjoying our products and that our customer service team has been able to provide the support you needed.
Providing prompt, helpful, and personalized assistance is something we truly strive for, so it's wonderful to know that it made a positive difference. Your appreciation means a great deal to our entire team.
Thank you again for your trust and support. We look forward to continuing to serve you!
Warmest regards,
The Chelsea Laboratory Team
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My mother placed an order and found…
My mother placed an order and found that the address and the phone number are not real. The phone always rings busy and my mother has sent several emails with no response. Buyer beware this is a scam.
June 9, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lori,
We're sorry to hear about your mother's experience and understand why this would be concerning. However, we'd like to clarify that The Chelsea Laboratory is a legitimate company and we take these claims very seriously.
Our customer support team responds to all customer inquiries, and if an email has not received a reply, it's possible it may have been filtered, not delivered successfully, or sent to an incorrect address. While our phone line may experience high call volumes at times, email remains the fastest way to reach our support team.
We'd genuinely like the opportunity to look into your mother's order and resolve any outstanding concerns. If you can send an email to our customer support team, providing her order number or the email address used to place the order, we'll investigate this promptly and ensure she receives the assistance she needs.
We appreciate your feedback and remain committed to providing excellent customer service to all of our customers.
Warmest regards,
The Chelsea Laboratory Team
day and night…
I have been using the day and night Firm and Restore for two weeks now, I really like how it absorbs into your skin and doesn’t just sit on the surface. It makes my skin feel lovely and fresh and even after a short time I am seeing a slight improvement of the texture and tightness of my skin and it smells gorgeous.
June 28, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Christine,
Thank you so much for sharing your experience! We're delighted to hear that you're enjoying the Firm and Restore Day and Night Creams. It's wonderful to know that you love how quickly they absorb, leaving your skin feeling fresh and comfortable without any heavy residue. We're also pleased to hear you've already noticed improvements in your skin's texture and firmness after just two weeks—and we're glad you're enjoying the fragrance too! We truly appreciate your feedback and hope you continue to see even more great results as you use the products.
Warmest regards,
The Chelsea Laboratory Team
I have not received my product after…
I have not received my product after several weeks of waiting. It makes me not trust The Chelsea Lab. No one answers the phone either. Out $186. I want a refund. Cathy Leeson
June 4, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Cathy,
We're very sorry to hear about your experience and understand how frustrating it is to wait longer than expected for your order.
Our customer service team has responded to your email and is actively assisting you with your request. Please check your inbox (and your spam/junk folder, just in case) for our message. We're committed to resolving this for you as quickly as possible and ensuring your concerns are fully addressed.
We appreciate your patience and the opportunity to make this right.
Warmest regards,
The Chelsea Laboratory Team
Similar to Candy
Similar to Candy, I ordered the skin product several weeks ago and have not received it yet. The amount of $186.00 has been deducted from my bank account,so I’m anxious for the product to arrive!
Gretchen Bell
June 25, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gretchen,
We're sorry to hear that your order has not yet arrived, and we completely understand your concern after seeing the charge on your account.
Please know that we want to help resolve this for you as quickly as possible. If you haven't already, please reach out to our customer support team with your order details so we can review your shipment, provide an update on its status, and address any concerns you may have.
We appreciate your patience and look forward to getting this sorted out for you.
Warmest regards,
The Chelsea Laboratory Team
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this Candy Riley
this Candy Riley, I noticed that one person said something about the ordering process left a lot to be desired. I agree I ordered the night cream serum more than a month ago and I’ve yet to see the product I’ve tried contacting them several times. The phone number is just a busy signal. The address said it’s not illegal email address so it didn’t go through so maybe this will help. I don’t have an order number but it’s on my bank account that it’s been taken out $186. I just don’t know how to get a hold of the company to let them know that my order hasn’t been sent yet. Thank you.
May 6, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Candy,
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by the delay in receiving your order.
After reviewing your comments, we can confirm that our Customer Service team responded to your emails on the same day they were received and provided assistance regarding your order. We understand how disappointing it can be when a package takes longer than expected to arrive, and we appreciate your patience while the matter is being addressed.
If you still need assistance or have not been able to locate our previous responses, please check your spam or junk folder, as our emails can occasionally be filtered there. We remain committed to helping resolve any outstanding concerns and ensuring you receive the support you need.
Thank you for bringing this to our attention.
Warmest regards,
The Chelsea Laboratory Team
Wonderful facial cream
In May I got my cream. Since then I've been using it. It feels so wonderful on the skin like silk and makes my skin smooth. So I decided to order the night cream as well. Unfortunately the parcel didn't arrive and was lost in transit. I'm living in Tenerife, Canary islands and it happens very often that parcels don't arrive. So I asked for a refund. The support was very nice and the company quickly refunded me. I'm really happy about the service but I'm very sorry I couldn't get the cream. The products are really wonderful.
June 16, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you so much for sharing your experience.
We're delighted to hear that you've been enjoying your cream and that it has left your skin feeling smooth, silky, and cared for. It means a great deal to us that you enjoyed it enough to order our night cream as well.
We're sorry that your parcel was lost in transit. While shipping issues can occasionally occur, especially in certain regions, we're pleased that our support team was able to assist you promptly and provide a refund. Providing responsive and helpful customer service is very important to us.
We truly appreciate your kind words about both our products and our team. We hope to have the opportunity to serve you again in the future, and we sincerely thank you for your support and understanding.
Warmest regards,
The Chelsea Laboratory Team
No real refunds?!?
I just sat through the whole video.
Went to the website to check out their Return process and there is a message that states:
“Sorry the page you’re looking for doesn’t exist” I wish I could add a screenshot!
With all the other negative reviews,
I’m not going to even take a chance.
Buyer BEWARE‼️
June 16, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for taking the time to share your concerns.
We're sorry to hear that you encountered an error while attempting to view information on our website. Occasionally, pages may be temporarily unavailable due to website updates or technical issues, but we appreciate you bringing this to our attention so that we can investigate and correct any problems.
We would also like to clarify that our return policy and 180-day money-back guarantee remain in place, and we stand behind both our products and our commitment to customer satisfaction. Many of our customers have successfully used our guarantee when our products did not meet their expectations.
While we understand that online reviews play an important role in purchasing decisions, we encourage prospective customers to consider the full range of customer experiences, including those who have achieved positive results and those who have received support from our customer service team when needed.
Thank you again for your feedback. We are always working to improve both our website experience and the service we provide to our customers.
Warmest regards,
The Chelsea Laboratory Team
I have been using for a while now and…
I have been using for a while now and it is almost a miracle cream - saw a difference in my skin in a short space of time the Firm and renew formula - but the video went on far too long about the night one and I would have liked to have the chance to buy one to try - but 3 was offered and I got the Jist of how good you said it was and the video was going on and one - I find it off putting when that happens
June 16, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lesley,
Thank you for sharing your experience with us.
We're delighted to hear that you've seen such positive results from the Firm & Renew Formula and that you've noticed a difference in your skin in a relatively short period of time. Feedback like yours is incredibly rewarding for our team.
We also appreciate your honest comments regarding the presentation for the night cream. We understand that longer videos aren't for everyone, and we value feedback about how we can improve the customer experience. Our goal is to provide comprehensive information about our products, but we recognize the importance of making that information accessible and engaging.
Thank you again for your support and for taking the time to share both your positive results and your constructive feedback. Comments like yours help us continue to improve while delivering products our customers love.
Warmest regards,
The Chelsea Laboratory Team
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Update to my previous negative review
I purchased a six-month supply of Firm and Restore with great hopes that I would see a noticeable improvement in the firmness, volume, and elasticity of my skin, as the promotional video had promised. When I did not see the promised results, I contacted customer service to request a full refund in accordance with their stated 180-day guarantee. They only refunded me EUR 162 of the EUR 234 I had paid. I have been trying for 4 months now to obtain the remaining EUR 72 without success. Today I found out that they had in fact refunded the EUR 72 on March 19, 2026, but never notified me of this. I am just sorry that this had been resolved without my having any knowledge of it, which led me to spend quite a bit of time continually contacting them to inquire why I had not received the amount that was still due to me.
February 27, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nancy,
Thank you for sharing your experience. We're sorry to hear about the confusion and frustration this situation caused.
After reviewing your case, we can confirm that the remaining EUR 72 refund was processed on March 19, 2026, completing your full refund under our 180-day money-back guarantee. We understand that not being aware that the final refund had already been issued led to unnecessary follow-ups and uncertainty, and we sincerely apologize for that lack of clarity.
We appreciate you bringing this to our attention, as it highlights the importance of keeping our customers informed throughout the refund process. Your feedback is valuable, and we're continuously working to improve our communication so experiences like this can be avoided in the future.
Thank you for giving Firm and Restore a try, and we wish you all the best.
Warmest regards,
The Chelsea Laboratory Team
This company keep trying to take money…
This company keep trying to take money out of my account even after I have cancelled. You cannot get through to anyone and they make it difficult for you to cancel the orders. Avoid at all costs
June 15, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Karen,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must feel.
We take concerns regarding billing and subscription management very seriously. Our goal is always to make the cancellation process straightforward and to ensure that customers are not charged for products they do not wish to receive. We would like to clarify that we do not intentionally continue charges after a valid cancellation request has been processed.
Because we are unable to identify your account from this review, we encourage you to contact our customer support team directly with your order details so we can investigate what happened and resolve any outstanding issues as quickly as possible. If there has been an error, we will work with you to make it right.
We value all customer feedback, as it helps us improve both our processes and our service. Thank you for bringing this matter to our attention.
Warmest regards,
The Chelsea Laboratory Team
Phone # doesn't work from website and some emails come back undeliverable.
I ordered 3 bottles of their products on May 27, 2026, for a total of $186.00 and have yet to receive anything from them as of today, June 13, 2026. The phone # on their website does not work and when I try to respond to an email from them, it comes back undeliverable. Very frustrating. So, I don't know if I'll ever receive this product or not. It is charged to my PayPal account and if I don't receive it soon, I plan to dispute the charges.
June 12, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Karen,
Thank you for sharing your experience, and we're very sorry to hear about the frustration this situation has caused.
We completely understand your concern when an order hasn't arrived within the expected timeframe, especially after you've already been charged. Please note that shipping times can occasionally be affected by factors outside our control, including carrier delays and customs processing.
We would very much like the opportunity to investigate this for you and provide an update on your order's status. Our customer support team is available to assist and can help track your shipment or resolve any delivery issues as quickly as possible.
Please contact us directly with your order details so we can look into this matter right away. We value your business and want to ensure you receive the service and support you deserve.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Warmest regards,
The Chelsea Laboratory Team
I have yet to receive my product
I have yet to receive my product . It's been 1lmost 3 weeks... so this is NOT a product review.
HOWEVER:
I am writing to send a 10 star Review for a Chelsea Customer Service Agent named JOSE - who works out of Las Vegas. He was simply AMAZING with a capital "A."
Jose was personable, interested in my problem (No Product) he got right on it, he had a sence of humor (which I needed ) and he actually talked me out of cancelling my order. I was a bit annoyed at all the emails from Chelsea asking for a product review and I had not received the product.
This man needs to be promoted!
June 12, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Deborah,
Thank you so much for taking the time to share your experience. While we're sorry to hear that your order has taken longer than expected to arrive, we're delighted to know that Jose was able to provide the support and reassurance you needed during that time.
We truly appreciate your kind words about his professionalism, attentiveness, and sense of humor. Providing exceptional customer care is something we strive for, and it's wonderful to hear that Jose made such a positive impression. We will be sure to pass along your feedback and recognition to him and his team.
We also appreciate your patience regarding the shipping delay and your feedback about the review emails. Customer insights like yours help us improve both our service and communication.
Thank you again for your support and for giving us the opportunity to assist you. We hope your order arrives soon and that you'll love the product once it does!
Warmest regards,
The Chelsea Laboratory Team
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I it’ll change your life, it won’t
I don’t have a problem with the service. I ordered, it came. The marketing is amazing and they do keep at you once you’ve made the purchase. The emails stopped the second I queried why I needed to purchase all the extra’s when I’d just purchased the cream that “does it all”. I’m so so disappointed in the cream. It really did promise everything. All I can say is, it’s a cream, it didn’t give me spots , it didn’t give me anything. Nothing. Don’t get sucked in, it really is just a nothing cream. I used it religiously morning and night and wish I could give it praise. Sadly, bottle finished and I won’t be wasting any more money on it.
June 6, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Coleen,
Thank you for taking the time to share your honest feedback.
We're pleased to hear that your order arrived as expected and that you had no issues with our service. However, we're genuinely sorry to learn that the product did not deliver the results you were hoping for.
We understand how disappointing it can be to use a product consistently and not experience the improvements you anticipated. While many customers report positive results, we recognize that skincare is highly individual and that not every product works the same way for everyone.
We also appreciate your comments regarding our marketing and follow-up communications. Feedback like yours helps us better understand our customers' experiences and expectations.
Thank you again for giving our product a try and for sharing your perspective. We wish you all the best in finding a skincare solution that works well for your unique needs.
Warmest regards,
The Chelsea Laboratory Team
Marketing tactics just destroy it….
I would love to give this product a try, but will never do business with a company that requires me to sit through such a lengthy video. The marketing is atrocious, and setup like so many scams. There is no reason that all of the same information could not also be made available for us to read and research. If your product is truly this authentic, results will sell it. Then, when you get to the order screen, the option to opt out of a subscription is so small you can barely see it. That’s just heinous. Can we please just get an honest company without all of the sinister marketing??? Nope, you lost a customer.
June 5, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Mindy,
Thank you for sharing your feedback.
We're sorry to hear that your experience with our marketing and ordering process left such a negative impression. We understand that different customers have different preferences when it comes to learning about a product, and we appreciate your candid comments regarding the video presentation and checkout experience.
Our intention is to provide detailed information so that customers can make informed decisions, but we recognize that this format may not appeal to everyone. We also take concerns about transparency seriously, including feedback about subscription options and how information is presented during the ordering process.
We genuinely value feedback like yours, as it helps us evaluate how we communicate with potential customers and where we can improve. While we're disappointed that we didn't earn your trust, we appreciate you taking the time to share your perspective and wish you the very best in finding a product and company that better meets your expectations.
Warmest regards,
The Chelsea Laboratory Team
Top class customer service
Top class customer service!
I’ve been a customer for several years, very happy with the product. I had one dispenser that wouldn’t work. They were very responsive to my complaint and resolved to my entire satisfaction without any resistance or complications.
June 1, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Cindy,
Thank you for your kind review and for being a valued customer over the years.
We're delighted to hear that you've been happy with the product and that our customer service team was able to resolve the issue with your dispenser quickly and to your complete satisfaction. Providing responsive, hassle-free support is something we take great pride in, so your feedback means a lot to us.
Thank you again for your continued trust and support. We truly appreciate having you as part of our community and look forward to serving you for many years to come.
Warmest regards,
The Chelsea Laboratory Team
Fake a I created before and after…
THIS REVIEW IS REAL AND MADE BY A REAL HUMAN THAT TELLS THE TRUTH.
This is a pricey scam product with fake A I created before and after photos of women. The ingredients are nothing more than something to moisturize your skin.
I researched this product on other sites out of curiosity and the price of this on other sites is a lot less inexpensive ,
just an FYI! Don't call me dear Chelsea Labs I'M NOT YOUR DEAR, you know what I stated in my reviewed is true!!!!!!!!!!!
May 30, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel disappointed with our product and marketing. We understand that not every product will be the right fit for every individual, and we respect your opinion.
We take the integrity of our brand very seriously. Our product ingredients are clearly listed, and we strive to provide accurate information about what customers can expect. Results can vary from person to person depending on factors such as skin type, age, and consistency of use.
We also want to clarify that any authorized offers, promotions, or pricing may vary across different platforms. We always encourage customers to purchase through official channels to ensure they receive genuine products and access to our customer support and satisfaction guarantee.
We appreciate your perspective and thank you for giving our product consideration.
Warmest regards,
The Chelsea Laboratory Team
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Firm and Restore
After being very unsure about buying the cream i did take the plunge and bought the Firm and Restore cream which i have been using for just over a week now. The texture of the cream is very light and doesn't leave a greasy feel, it soak in and leave the skin really fresh and very smooth, i will definitely purchase again. There are so many fake creams on the market, but i can highly recommend the Firm and Restore Cream
May 15, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Angela,
Thank you so much for sharing your experience and for giving Firm & Restore Formula a try despite your initial hesitation.
We're delighted to hear that you're enjoying the lightweight texture and that it leaves your skin feeling fresh, smooth, and nourished without any greasy residue. It's especially rewarding to know that you've already had such a positive experience after just over a week of use.
Your trust means a great deal to us, and we're truly grateful for your recommendation. We understand that choosing skincare products can be challenging with so many options available, so we're honored that Firm & Restore Formula has earned your confidence.
Thank you again for your support, and we look forward to being part of your skincare routine for many years to come.
Warmest regards,
The Chelsea Laboratory Team
Great customer service
Even when you have received your order they still keep intouch and are there for your questions, I love this product its so easy to use, they say 60 seconds in a morning and they are spot on, the cream instantly speaks in leaving no stickiness, its none greasy however very moisturisering, I love it because I can put my sun screen over it in minutes , my skin feels so hydrated
May 26, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gail,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the product and finding it so easy to fit into your morning routine. It’s great to know the lightweight, non-greasy formula leaves your skin feeling hydrated without any stickiness, and that it layers perfectly with your sunscreen.
We also truly appreciate your kind words about our customer care team. Staying connected with our customers and being available for any questions is very important to us. Thank you again for sharing your experience and for being part of The Chelsea Laboratory family!
Warmest regards,
The Chelsea Laboratory Team
Very happy customer
I’ve been trying their night firm & restore formula for 4nights now and it’s doing just what it promised
May 26, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Cheryl,
Thank you for sharing your experience! We’re so happy to hear that after just 4 nights, the Firm & Restore Formula Night is already delivering on its promises for you. Seeing early results like this is always exciting, and we can’t wait for you to continue enjoying the benefits as part of your skincare routine. Thank you again for your support and for choosing The Chelsea Laboratory!
Warmest regards,
The Chelsea Laboratory Team
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