The Children's Shoe Company Reviews 

653
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the wonderful selection of comfortable and supportive shoes that are perfect for their little ones. Many buyers appreciate finding their favorite styles easily on the user-friendly website, noting that the products match expectations. Consumers are also very pleased with the exceptionally fast delivery and the careful, beautiful packaging of their purchases. Reviewers often note that orders arrive promptly and in pristine condition, creating a completely smooth and satisfying shopping journey. Shoppers consistently note the highly reliable shipping and prompt order processing, making it a trusted online destination for children's footwear.

What people talk about most

Product

Users describe satisfaction with the product and overall purchasing experience. Consumers consistently praise... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and very... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive promptly and match expectations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered school shoes for my daughter to be delivered to Ireland… excellent service and very efficient! Thank you! Shoes worked out very expensive with exchange rate, delivery charge and customs... See more

Rated 5 out of 5 stars

My go to for children’s shoes now. Such a great selection of comfortable and supportive shoes. My boy has sensory issues with shoes and this was the best experience I have ever had with him in a shoe... See more

Rated 5 out of 5 stars

So happy to find my daughter’s favourite school shoe on your website! We were getting them from a shoe shop but it closed down so I had to hunt them down online. I will definitely order from you again... See more

Rated 5 out of 5 stars

I love the little dress I bought for my granddaughter. It arrived in good time, very nicely packaged, and was exactly as I was expecting. I was also pleased that your packaging was fully recyclable.


Company details

  1. Shoe Store
  2. Children's Clothing Store

Written by the company

At The Children’s Shoe Company, we want shopping for children’s shoes to be a hassle-free and enjoyable experience for both parents and children. We will always provide great customer service and lots of choice. We stock shoes from tiny to large from leading European shoe manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

653 reviews

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Asks customers to review

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4.9

All reviews

(653)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to a lady in the shop

I spoke to a lady in the shop , over the phone, because i wasn’t totally sure of the sizing of the sandals. She was so knowledgeable and really helpful, i ordered a uk6 which turned out to be just right. The quality is very good, they are so comfortable, i had the saltwater Boardwalk in Cobalt blue, i absolutely love them. They came really swiftly and were packaged well, i would definitely recommend them.

July 23, 2025
Rated 1 out of 5 stars

Paid for 24 hour delivery but 48 hours…

Paid for 24 hour delivery but 48 hours have passed and shoes are yet to arrive. Website did not make it clear that weekends are not included in the 24 hour delivery service. I couldn’t drive to get some shoes as my car is currently at the garage being fixed - I was pleased to see the shop did an express delivery service but feel very let down the shoes haven’t arrived so that my daughter could wear them to school today.

EDIT I have been refunded £2 for postage but this is not very helpful considering nearly 72 hours have passed and I still don’t have the shoes! 😡

May 16, 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

We are sorry that you feel we have let you down, our delivery policy is stated clearly on our website and it says we aim to process all orders within 1 day Monday to Friday. Your order has been dispatched today on a 24hrs basis and we have earlier today refunded the difference in postage rates between 24hrs and 48hrs.

Rated 5 out of 5 stars

Quick postage and good selection

Quick postage and managed to find similar shoes in my kids’ sizes, in time for a family wedding!

April 30, 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

I hope they loved their shoes and the wedding was wonderful.

Rated 5 out of 5 stars

Great Service

Clear, simple website allowed for efficient ordering. Great service

April 24, 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

We aim to make our website clear and so it’s great to receive such positive feedback.

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