I purchased two shirts from the The Cotton London and loved them both. The Classic Shirt from The Cotton London was worth every pound. The term Finest Cotton Clothing Company is truly define... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product I purchased (a cotton t-shirt) is superb quality and I’d thoroughly recommend it. My issue is with the company’s communication. I placed an order and received an acknowledgment, but then n... See more
I purchased the hoodie for an adventure trip; its comfort and superior feel, thanks to the high-quality cotton, proved exceptional. Highly recommended.
I’m currently trying to get a refund on my item. Order no. #1657 -Paid £44.95 for what turned out to be the worst quality jacket I’ve ever seen. - they call themselves cotton season LONDON b... See more
Company replied
Company details
Information provided by various external sources
THE COTTON®, a British brand offering the world's finest cotton clothing for men. Shop thecottonlondon.com for premium clothing & accessories. Free UK Delivery! The Cotton® offers the world's finest collection of luxury cotton clothing for men. We have beautifully tailored Italian formal and casual shirts, Italian chino trousers and shorts, classic wardrobe staple t-shirts and polos, luxurious bathrobes, handmade belts, premium Sea Island cotton socks, finest cotton boxers and much more.Quintessentially a British brand, we pride ourselves on understated luxury, unmatched elegance, minimalist design, utilising luxurious high-end cotton fabrics, modern technology, skilled artisan craftsmanship, and a superb customer experience.
Contact info
33 Autumn Way, UB79GP, London, United Kingdom
- 00441895313776
- info@thecottonlondon.com
- thecottonlondon.com
Quality, comfort and style
I recently purchased a cotton hoodie from The Cotton London, and I am extremely happy with my choice. The fabric is incredibly soft and feels luxurious against the skin. It’s warm enough to keep me cozy during chilly weather, yet breathable enough for all-day comfort.
What really impressed me is the quality—both in terms of stitching and material. Even after several washes, the hoodie has maintained its shape, softness, and color without any signs of wear or fading. It’s clear that a lot of care has gone into this product.
If you're looking for a stylish, durable, and ultra-comfortable hoodie, I highly recommend checking out The Cotton London.
May 11, 2025
Unprompted review
Advertisement
Excellent fabric and fitting
Excellent fabric and fitting - ordered a customised printed hoodie and the overall experience was excellent
May 10, 2025
Unprompted review
I purchased the hoodie for an adventure…
I purchased the hoodie for an adventure trip; its comfort and superior feel, thanks to the high-quality cotton, proved exceptional. Highly recommended.
May 11, 2025
Unprompted review
Good Quality Clothing
I have purchased a number of black, and white, plain t-shirts from The Cotton London. They are of very good quality and the company provide excellent service. Definitely recommended.
May 11, 2025
Unprompted review
You shouldn’t be suffering because of…
You shouldn’t be suffering because of Trustpilot’s inability to remove reviews that are clearly not meant for your company.
Come on TrustPilot, get your act together.
November 11, 2024
Unprompted review
Reply from The Cotton London
Hi Michael,
Many Thanks for your feedback.
It is quiet frustrating a Fraudster (The COTTON Season) is destroying our repuation.
Thanks a lot for speaking out for us.
Many Thanks
Teams COTTON
Advertisement
Cheap Chinese overpriced tat that takes…
Cheap Chinese overpriced tat that takes a month to arrive. Avoid.
November 6, 2024
Unprompted review
Reply from The Cotton London
Hi Gary,
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We would appreciate you removing these negative comments from our website damaging our reputation unnecessarily.
Sincerely,
The Cotton London Team
What a scam
What a scam! The shirt was the wrong size and all of the labels had been removed. I will never buy anything from this company again.
October 27, 2024
Unprompted review
Reply from The Cotton London
Hi Neil,
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We would appreciate you removing these negative comments from our website damaging our reputation unnecessarily.
Sincerely,
The Cotton London Team
AVOID THIS COMPANY THE COTTON SEASON…
AVOID THIS COMPANY THE COTTON SEASON LONDON.
CHEAP NASTY CRAP. MADE POORLY HAVE NOTHING TO DO WITH LONDON....... ITS FROM CHINA
October 12, 2024
Unprompted review
Reply from The Cotton London
Hi Chrissy,
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We would appreciate you removing these negative comments from our website damaging our reputation unnecessarily.
Sincerely,
The Cotton London Team
This is for Cotton Season London - the cheap con men
This is for Cotton Season London, (and not The cotton London), the shirt company that sells cheap china made shirts in UK (are they even legal?)
The shirt has no maker labels or size, delayed for around three weeks, and sent me a totally wrong size. No return options, or person to talk to. The only support email ID replies without any person name in their emails. They asked me to keep the item they sent as a "gift", and wanted £15 as postal charges to send me a new size shirt.
Absolutely con company, sending cheap Chinese made shirts that's not even worth £1.
I am not buying anything from any of these morons in UK.
October 23, 2024
Unprompted review
Reply from The Cotton London
Hi Sateesh,
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We would appreciate you removing these negative comments from our website damaging our reputation unnecessarily.
Sincerely,
The Cotton London Team
Advertisement
CrapAs with all the other reviews
As with all the other reviews, the product is not make of cotton, there is no labels attached to he jumper I ordered, no manufacturing country and no product information. This product should not be allowed to be sold in the UK.
October 14, 2024
Unprompted review
Reply from The Cotton London
Hi Steve,
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Sincerely,
The Cotton London Team
Awful. Scam!
Literally the worst thing I’ve ever bought. Looks nothing like the photo, incredibly cheap quality. Wish I’d done some research before purchase. A total scam.
October 18, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
SCAM, SCAM, SCAM, SCAM, SCAM
SCAM I would rate zero if possible, this is a scam a Chinese company have cloned the website sending cheap nasty knock offs and making returns absolutely impossible. Please don’t make the same mistake as me. Do NOT order anything from them you will lose your time and money. It’s a total. SCAM
October 5, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Cotton season london — but warehouse only in china !
I’m currently trying to get a refund on my item. Order no. #1657
-Paid £44.95 for what turned out to be the worst quality jacket I’ve ever seen.
- they call themselves cotton season LONDON but claim to not have a warehouse only in CHINA !
- it is a calculated scam to name your brand such only to swindle money from people in the UK who expect a refund if unsatisfied like any other brand would do?!
- their website claims a money back guarantee but all they are willing to give me back is 13% of my spend !!
- they are suggesting I gift that substandard quality garment to someone !!
PLEASE DON’T make the MIATAKE I MADE!
I’ve also noticed them denying ever receiving orders from other negative reviews. Well I have an entire conversation history on email to prove what a scam they are.
September 25, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Advertisement
Avoid…
Avoid if you don't want to waste your money. The coat I ordered for £44.50 after I have seen the ads on Facebook looks nothing like on the advertisement pics. The adult size XL looks in reality like a size for a 10 year old child in usual british clothing store. The quality of the product is terrible, looks cheap and has a disgusting feel. I am gutted. It looks I can't really return the item as I will have to pay for delivery to Asia!!!
September 18, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Undelivered Order
Ordered it
I have ordered from this company before, without issue.
This time I have not received my order and am unable to contact them, so will not be ordering anything from them in the future.
September 16, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Never received my order
Never received my order . And the customer service do nothing about it. Don't order from them , I'm not here only one , they scamming people
July 29, 2023
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed]. We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website. We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience. Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com Sincerely, The Cotton London Team
Very happy with the service provided…
Very happy with the service provided and the quality of the product. Would definitely recommend.
April 1, 2023
Unprompted review
Advertisement
Good product, lousy communication
The product I purchased (a cotton t-shirt) is superb quality and I’d thoroughly recommend it. My issue is with the company’s communication. I placed an order and received an acknowledgment, but then nothing for well over a week, and no response to emails or phone calls. It was only after I finally got a reply via social media that my item was shipped. If I hadn’t chased the order I have the feeling I’d still be waiting for it.
September 2, 2022
Unprompted review
Great product, terrible costumer service
Great product and presentation, however
I got the wrong size and when I try emailing, calling, messaging the company they fail to even acknowledge them or respond to me
April 19, 2021
Unprompted review
Excellent products and first class…
Excellent products and first class communication throughout. Have had several compliments on the T shirt and have recommended to friends.
June 22, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.