Please don't buy any product from this fake company ...The product quality is really pathetic and they are fraudsters after buying any product from this company they will not entertain you
Company replied
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See what reviewers are saying
This is totally a fraud. Don't waste your hard earned money. They use " Londoncotton.in" to fool Indian people. You can't contact them . They will send you very poor quality shirts, with different col... See more
Company replied
Never buy as they are cheaters I had placed an order on 12 July 2026 order id LC63728 having 2 shirts but received only one shirt. After many escalations I received a call that provide the details +91... See more
Company replied
The product I purchased (a cotton t-shirt) is superb quality and I’d thoroughly recommend it. My issue is with the company’s communication. I placed an order and received an acknowledgment, but then n... See more
Company details
Information provided by various external sources
THE COTTON®, a British brand offering the world's finest cotton clothing for men. Shop thecottonlondon.com for premium clothing & accessories. Free UK Delivery! The Cotton® offers the world's finest collection of luxury cotton clothing for men. We have beautifully tailored Italian formal and casual shirts, Italian chino trousers and shorts, classic wardrobe staple t-shirts and polos, luxurious bathrobes, handmade belts, premium Sea Island cotton socks, finest cotton boxers and much more.Quintessentially a British brand, we pride ourselves on understated luxury, unmatched elegance, minimalist design, utilising luxurious high-end cotton fabrics, modern technology, skilled artisan craftsmanship, and a superb customer experience.
Contact info
33 Autumn Way, UB79GP, London, United Kingdom
- 00441895313776
- info@thecottonlondon.com
- thecottonlondon.com
2.0
Poor
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cotton season london — but warehouse only in china !
I’m currently trying to get a refund on my item. Order no. #1657
-Paid £44.95 for what turned out to be the worst quality jacket I’ve ever seen.
- they call themselves cotton season LONDON but claim to not have a warehouse only in CHINA !
- it is a calculated scam to name your brand such only to swindle money from people in the UK who expect a refund if unsatisfied like any other brand would do?!
- their website claims a money back guarantee but all they are willing to give me back is 13% of my spend !!
- they are suggesting I gift that substandard quality garment to someone !!
PLEASE DON’T make the MIATAKE I MADE!
I’ve also noticed them denying ever receiving orders from other negative reviews. Well I have an entire conversation history on email to prove what a scam they are.
September 25, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
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Avoid…
Avoid if you don't want to waste your money. The coat I ordered for £44.50 after I have seen the ads on Facebook looks nothing like on the advertisement pics. The adult size XL looks in reality like a size for a 10 year old child in usual british clothing store. The quality of the product is terrible, looks cheap and has a disgusting feel. I am gutted. It looks I can't really return the item as I will have to pay for delivery to Asia!!!
September 18, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Undelivered Order
Ordered it
I have ordered from this company before, without issue.
This time I have not received my order and am unable to contact them, so will not be ordering anything from them in the future.
September 16, 2024
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding.
This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed].
We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company.
In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website.
We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience.
Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com
Sincerely,
The Cotton London Team
Never received my order
Never received my order . And the customer service do nothing about it. Don't order from them , I'm not here only one , they scamming people
July 29, 2023
Unprompted review
Reply from The Cotton London
Thank you for your recent review. It appears there may be a misunderstanding. This review seems intended for "THE COTTON Season," a separate company with a website at https://cotton-season.com. Unfortunately, they seem to have misconfigured their Trustpilot link, directing reviews to our website, www.thecottonlonondon.com [invalid URL removed]. We understand this can be frustrating, and we apologize for any confusion it may have caused. We've already notified Trustpilot about this issue to ensure future reviews reach the correct company. In the meantime, you can find the correct Trustpilot profile for THE COTTON Season by searching for their company name directly on the Trustpilot website. We appreciate your feedback and hope you'll consider leaving a review for our company, The Cotton London, at your convenience. Please remove your review here and provide on this link. https://uk.trustpilot.com/review/cotton-season.com Sincerely, The Cotton London Team
Very happy with the service provided…
Very happy with the service provided and the quality of the product. Would definitely recommend.
April 1, 2023
Unprompted review
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Good product, lousy communication
The product I purchased (a cotton t-shirt) is superb quality and I’d thoroughly recommend it. My issue is with the company’s communication. I placed an order and received an acknowledgment, but then nothing for well over a week, and no response to emails or phone calls. It was only after I finally got a reply via social media that my item was shipped. If I hadn’t chased the order I have the feeling I’d still be waiting for it.
September 2, 2022
Unprompted review
Great product, terrible costumer service
Great product and presentation, however
I got the wrong size and when I try emailing, calling, messaging the company they fail to even acknowledge them or respond to me
April 19, 2021
Unprompted review
Excellent products and first class…
Excellent products and first class communication throughout. Have had several compliments on the T shirt and have recommended to friends.
June 22, 2020
Unprompted review
The cotton t-shirt I ordered is of very…
The cotton t-shirt I ordered is of very good quality. You can tell it is made from above average cotton fabric. The sizing seems true and it hasn't shrunk so far (after 2 washings)
March 10, 2020
Unprompted review
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Excellent service
Excellent service. Gorgeous high quality Tshirt. Amazing packaging. Really impressed.
December 20, 2019
Unprompted review
Good quality product
Good quality product. And excellent customer service.
December 19, 2019
Unprompted review
Very good quality
The quality of the t-shirt is superb and the packaging, a wonderful gift.
December 15, 2019
Unprompted review
Good quality product with fantastic…
Good quality product with fantastic personal presentation.
October 22, 2019
Unprompted review
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Delighted with this scarf! Stylish
Bought as a gift for my husband. Very fine and classy and beautifully packaged in its own box.
December 4, 2018
Unprompted review
Reply from The Cotton London
Thanks for leaving a review. I am really pleased to see you loved the Scarfs We have excellent selection of British made Products do check it out.
We hope to see you again soon, also please feel free to pass on the discount code to your friends!
Just in time delivery
September 22, 2018
Unprompted review
Reply from The Cotton London
Thanks for leaving a review, We hope to see you again soon, also please feel free to pass on the Discount code to your friends!
Reply from The Cotton London
Thanks for leaving a review. I am really pleased to see your repeated orders. We have excellent selection of British made Products do check it out.
We hope to see you again soon.
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Superior quality and a pleasure to deal…
Superior quality and a pleasure to deal with. Will be a loyal customer from hereon in.
April 18, 2018
Unprompted review
Reply from The Cotton London
Thanks for leaving a review. We have excellent selection of British made Products do check it out. We hope to see you again soon, also please feel free to pass on the discount code to your friends!
Worth The Price..
I purchased two shirts from the The Cotton London and loved them both.
The Classic Shirt from The Cotton London was worth every pound. The term Finest Cotton Clothing Company is truly defined by them. Everything was just flawless from the fabric to the stitching to the packing. Perfect to wear at a fomal occasion. Really loved it.
Long Sleeve Crew Neck was better then i had imagined,The style and the comfort of the full sleeves tee shirt does justice to the Supima Cotton used. Exceptionally smooth and luxurious.
October 9, 2017
Unprompted review
Reply from The Cotton London
Thanks for leaving a review. We have excellent selection of British made Products do check it out. We hope to see you again soon, also please feel free to pass on the discount code to your friends!
Excellent Option,
My experience with London Cotton is awesome as I have received free gift and free delivery in Pakistan.
October 2, 2017
Unprompted review
Reply from The Cotton London
Thanks for leaving a review. We have excellent selection of British made Products do check it out. We hope to see you again soon, also please feel free to pass on the discount code to your friends!
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