The Credit Pros Reviews 

4,175
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,889 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely supportive in their credit repair journey. Many highlight the excellent customer service, noting that agents are patient, understanding, and provide clear explanations. People found the overall service smooth, easy to understand, and highly effective in helping them improve their credit scores. However, some customers also noted issues regarding payment, with concerns about charges occurring without clear service agreement or perceived lack of progress for fees. A few other people also felt that they had to argue for satisfaction guarantees or faced difficulties obtaining refunds, sometimes reporting charges for services they did not explicitly agree to.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and helpfulness... See more

Service

Users describe positive interactions with service, highlighting the professionalism and transparency of the... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as great,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding the service helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,175)

1,570 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fingers crossed 🤞🏼 customer service has…

Fingers crossed 🤞🏼 customer service has been top notch

April 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jordan! We're thrilled to hear you had a great experience with our customer service. Your support means a lot to us, and we’re here to help whenever you need!

Rated 5 out of 5 stars

Experience i had with Credit Pro

The experience i had with Credit Pro was excellent, they explained everything that they saw on my credit report, helped me get my credit report cleaned up from issues that was hurting my credit score, they do help with getting the your credit score up so you will be able to get that new car or house loan, an excellent company that helps

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Deborah! We're thrilled to hear that our team was able to help you understand your credit report and improve your score. We appreciate your kind words and are here to support you in achieving your financial goals!

Rated 5 out of 5 stars

Great service

Great service, highly recommended.. I absolutely love the way this company helped me and my family.. Thank you..

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to assist you and your family. It means a lot to hear that you had such a positive experience with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Credit Pros

They were 100% reassuring and very capable of clearing up my credit. A lot of positive vibes coming my way.

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoElla! We're thrilled to hear you felt reassured and supported throughout your credit journey. Your positive vibes mean a lot to us, and we’re here to help you every step of the way!

Rated 5 out of 5 stars

Best experience I have ever had very…

Best experience I have ever had very good

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re thrilled to hear this was the best experience you’ve ever had. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to continuing to serve you!

Rated 5 out of 5 stars

This service was very smooth!!

This service was very smooth!!! My agent was compassionate, caring, understanding, patient, and honest. This is the fist time I actually felt comfortable and sure of something helping me. So Thank you again!!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful feedback! We’re truly glad to hear that your experience felt smooth and supportive from start to finish. It means a lot to know that our agent was able to provide the compassion, patience, and honesty you deserve. We’re honored to have earned your trust, and we’re here for you every step of the way. Thanks again for choosing us!

Rated 5 out of 5 stars

Awesome customer service!!!!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear you experienced our awesome customer service. Your satisfaction means the world to us, and we look forward to continuing to provide you with great support!

Rated 5 out of 5 stars

Adam was very patient and helpful !100%…

Adam was very patient and helpful !100% reccomend!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tenzing! We're thrilled to hear about your positive experience with Adam. Our team strives to provide the best support, and your recommendation means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

They were easy to work with and give a…

They were easy to work with and give a great experience all the way around

April 8, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind feedback! We’re so glad to hear that you found our team easy to work with and had a great experience from start to finish. We truly appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Credit pros always helps whenever I…

Credit pros always helps whenever I call them with questions and the staff is always pleasant. They eliminated much of my negative credit and my score increased to the point of being accepted for a credit card. I’m so happy!

April 15, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been helpful, pleasant, and able to support you throughout your credit journey. Congratulations on your progress and on being approved for a credit card—that’s a big milestone! We truly appreciate your trust in The Credit Pros and look forward to continuing to support your financial goals.

Rated 5 out of 5 stars

Very professional and helpful highly…

Very professional and helpful highly recommend

April 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We truly appreciate your recommendation and are glad you found our service professional and helpful. It was a pleasure assisting you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super was very helpful and helped me…

Nuper was very helpful and helped me understand everything.

April 16, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandra! We’re thrilled to hear that Nupur provided helpful support and clarity. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions, feel free to reach out!

Rated 5 out of 5 stars

Tyne at the credit pros

I was speaking with Tyne from credit pros today. He was friendly, kind, knowledgeable and informative in this process He listened to my story and was understanding of my personal situation with the loss of my husband and my financial difficulties. Thank you for steering me in the right direction .

April 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoAnn! We're glad to hear that Tyne provided such supportive and knowledgeable guidance during your visit. It's important to us to listen and understand our clients' unique situations. We're here for you on your journey to financial wellness.

Rated 5 out of 5 stars

Great service

Great service . Very informative

April 17, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Stephen! We're thrilled to hear you had a great experience and found our service informative. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

I love the way they take time out to…

I love the way they take time out to help there people

March 4, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, LaVeeda! We appreciate your kind words and are thrilled to hear that our team made a positive impact. Helping our clients is our top priority, and your feedback motivates us to continue providing excellent service.

Rated 5 out of 5 stars

The credit pros are always helpful very…

The credit pros are always helpful very knowledgeable and stay on top of your credit

April 16, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Marcel! We’re thrilled to hear that you find our team helpful and knowledgeable. Your satisfaction is our priority, and we’re here to support you every step of the way on your credit journey.

Rated 5 out of 5 stars

Good very good

April 16, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear you had a very good experience with us. If there’s anything more we can do to support you, we’re always here to help.

Rated 5 out of 5 stars

Giving me a chance to buy a home

Giving me a chance to buy a home

April 2, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for trusting us to be part of your homeownership journey. We’re honored to have had the opportunity to support you, and we’re committed to continuing to guide you every step of the way.

Rated 5 out of 5 stars

Thay was very helpful with my credit…

Thay was very helpful with my credit score.. went from 500 to 584 in just a few days.. the people is great..

March 10, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience! We’re so glad to hear about the quick progress in your credit score—that’s a fantastic improvement in such a short time. It’s also great to know our team made a positive impression. We’re here to keep supporting you on your journey to even stronger credit!

Rated 5 out of 5 stars

Answer request to the best of their…

Answer request to the best of their ability with pleasant
ly

April 15, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We truly appreciate you taking the time to share your experience. Our team is committed to providing the best possible service, and it’s great to hear we were able to meet your expectations. If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always happy to help!

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