The Credit Pros Reviews 

4,167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being friendly, knowledgeable, and genuinely helpful, providing a personal and understanding experience. Many people highlight the excellent customer service, noting that agents are patient, professional, and explain processes clearly. The service is often described as smooth, easy, and effective, helping individuals improve credit scores and achieve financial goals. However, some customers noted concerns regarding payment and sales practices. A few felt initial contact was sales-focused, leading to charges without clear progress or service agreement. Individuals reported concerns regarding charges for services they felt were not effectively rendered.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the patience, politeness, and helpfulness... See more

User experience

Consumers find the user experience to be positive, with many describing it as personal, quick, and easy to... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting issues with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,167)

1,846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

y'all did a spectacular job

April 25, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Michael! We're thrilled to hear you had a great experience with us. Your feedback motivates our team to keep delivering outstanding service. We appreciate your support!

Rated 5 out of 5 stars

There is a difference in the amatures and the pros.

Easy to turn things over and let professionals.do the dirty work.

April 25, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for your awesome review, Joel! We're thrilled to hear you found it easy to trust our team with your needs. We’re here to handle the details so you can focus on what matters most. Your satisfaction is our priority!

Rated 5 out of 5 stars

Confidence to Commit

The confidence, professionalism, & sheer respect that Ranessa Smith gave for my introduction into 'The Credit Pros' service, prompted me to (without doubt) subscribe to their services. Stellar customer care, as well as services. 10 ✨ s❣️

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Kenna! We're thrilled to hear about your positive experience with Ranessa and our team. Your trust means everything to us, and we’re excited to support you on your journey. If you ever need anything, we're here for you!

Rated 5 out of 5 stars

Nick and Frank were extremely helpful t…

Nick and Frank were extremely helpful t supportive. They left me feeling hope for my financial future. Appreciate your service.m

April 24, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Leesa! We're thrilled to hear that Nick and Frank provided you with the support you needed. Your financial future is important, and we’re glad to be part of your journey. We appreciate your kind words and look forward to continuing to assist you!

Rated 5 out of 5 stars

I really enjoyed myself talking with…

I really enjoyed myself talking with honey.

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for the fantastic review! We're thrilled to hear you had a great experience. Connecting with our clients is what we love most, and it’s wonderful to know that it made a positive impact for you. We appreciate your support!

Rated 5 out of 5 stars

Adam was awesome

Adam was awesome. He explained and went over everything so I could understand.

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Faith! We're thrilled to hear that Adam provided clear explanations and made your experience enjoyable. Your feedback means a lot to us!

Rated 5 out of 5 stars

Thank you for all the help the guy adam…

Thank you for all the help the guy adam i was otp with was really informative and took me step by step on what i did and didnt understand

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We're thrilled to hear about your positive experience, David! It's great to know that Adam was able to guide you effectively. Your feedback motivates us to keep providing top-notch service. Thank you for choosing us!

Rated 5 out of 5 stars

Very helpful and guide you

Very helpful and guide you. 100% recommend

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Vincent! We're thrilled to hear that you found our team helpful and that you would recommend us. Your support means a lot to us!

Rated 1 out of 5 stars

Like crap

Like crap, my credit score went down since they touched it! I want my refund with all my money backed! 60 days been passed guaranteed refund, I want my money back, all of it
Your solution was crap as well. I’m getting a lawyer for sure!

January 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We sincerely apologize for the frustration and disappointment you’ve experienced. We understand your concerns regarding your credit score and refund request. Our team has attempted to contact you several times to further discuss the matter and assist you, but unfortunately, we have been unable to reach you. Please reach out to us directly at your earliest convenience so we can review your concerns in detail and work toward a resolution.

Rated 5 out of 5 stars

Awesome customer service and explained…

Awesome customer service and explained everything in detail.

April 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Anders! We're thrilled to hear that you had a great experience with our customer service team. Clear communication is key for us, and we're glad it made a positive impact. We appreciate your support!

Rated 5 out of 5 stars

Fast work taking care of credit

October 16, 2025
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Melissa! We’re thrilled to hear you had a positive experience with our fast service. Helping you with your credit needs is our top priority, and we appreciate your kind words!

Rated 5 out of 5 stars

Tommy Potter was amazing in assisting…

Tommy Potter was amazing in assisting me to set this up to help me with getting a forever home for my family! Thank you for being amazing and helping us get to where we need to be!

Amanda Ince

April 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Amanda! We're thrilled to hear about your positive experience with Tommy. Helping families secure their forever homes is what we strive for, and it’s great to know we made a difference for you. Best wishes on this exciting journey!

Rated 5 out of 5 stars

Fingers crossed 🤞🏼 customer service has…

Fingers crossed 🤞🏼 customer service has been top notch

April 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jordan! We're thrilled to hear you had a great experience with our customer service. Your support means a lot to us, and we’re here to help whenever you need!

Rated 5 out of 5 stars

Experience i had with Credit Pro

The experience i had with Credit Pro was excellent, they explained everything that they saw on my credit report, helped me get my credit report cleaned up from issues that was hurting my credit score, they do help with getting the your credit score up so you will be able to get that new car or house loan, an excellent company that helps

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Deborah! We're thrilled to hear that our team was able to help you understand your credit report and improve your score. We appreciate your kind words and are here to support you in achieving your financial goals!

Rated 5 out of 5 stars

Great service

Great service, highly recommended.. I absolutely love the way this company helped me and my family.. Thank you..

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to assist you and your family. It means a lot to hear that you had such a positive experience with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Credit Pros

They were 100% reassuring and very capable of clearing up my credit. A lot of positive vibes coming my way.

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoElla! We're thrilled to hear you felt reassured and supported throughout your credit journey. Your positive vibes mean a lot to us, and we’re here to help you every step of the way!

Rated 5 out of 5 stars

Best experience I have ever had very…

Best experience I have ever had very good

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re thrilled to hear this was the best experience you’ve ever had. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to continuing to serve you!

Rated 5 out of 5 stars

This service was very smooth!!

This service was very smooth!!! My agent was compassionate, caring, understanding, patient, and honest. This is the fist time I actually felt comfortable and sure of something helping me. So Thank you again!!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful feedback! We’re truly glad to hear that your experience felt smooth and supportive from start to finish. It means a lot to know that our agent was able to provide the compassion, patience, and honesty you deserve. We’re honored to have earned your trust, and we’re here for you every step of the way. Thanks again for choosing us!

Rated 5 out of 5 stars

Awesome customer service!!!!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear you experienced our awesome customer service. Your satisfaction means the world to us, and we look forward to continuing to provide you with great support!

Rated 5 out of 5 stars

Adam was very patient and helpful !100%…

Adam was very patient and helpful !100% reccomend!

April 20, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tenzing! We're thrilled to hear about your positive experience with Adam. Our team strives to provide the best support, and your recommendation means a lot to us. We look forward to helping you again in the future!

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