The Credit Pros Reviews 

4,167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being friendly, knowledgeable, and genuinely helpful, providing a personal and understanding experience. Many people highlight the excellent customer service, noting that agents are patient, professional, and explain processes clearly. The service is often described as smooth, easy, and effective, helping individuals improve credit scores and achieve financial goals. However, some customers noted concerns regarding payment and sales practices. A few felt initial contact was sales-focused, leading to charges without clear progress or service agreement. Individuals reported concerns regarding charges for services they felt were not effectively rendered.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the patience, politeness, and helpfulness... See more

User experience

Consumers find the user experience to be positive, with many describing it as personal, quick, and easy to... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting issues with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,167)

1,846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and shivansh was super…

Very helpful and shivansh was super awesome!

May 1, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Kelly! We're thrilled to hear that Shivansh provided you with such great support. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The customer service that I received…

The customer service that I received was amazing got my questions answered and I got more information and I was on bored

April 29, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Ruben! We're thrilled to hear you had an amazing experience with our customer service team. It's great to know your questions were answered and you felt well-informed. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great Customer Service

Mr. Cuti, it’s real nice and I gave him my information and I’m trusting him. That’s too many people but he seem like he’s nice. I am pleased.

April 22, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad Mr. Cuti made you feel comfortable and stood out as kind and trustworthy. We appreciate your trust and are happy you had a great experience!

Rated 5 out of 5 stars

Adam is very helpful and explained…

Adam is very helpful and explained everything so well.

April 30, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re so glad to hear that Adam was able to help and explain everything clearly. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Thanks for helping me put

Thanks for helping me put. You where 👍

April 30, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback, Shellie! We're thrilled to hear that you had a great experience with us. We’re glad we were able to assist you. Your kind words motivate our team to continue delivering outstanding service. We truly appreciate your support.

Rated 5 out of 5 stars

Quality Service

Clear explanation of their service. Great customer service

April 30, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad you found the explanation of our services clear and experienced great customer service. We appreciate the opportunity to assist you.

Rated 5 out of 5 stars

I talked to a guy he explained what…

I talked to a guy he explained what would happen and how it works and I’m satisfied cant wait to see some changes in my credit

April 29, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re glad our team took the time to explain the process clearly and set proper expectations. We’re excited to help you move forward and look forward to seeing improvements in your credit.

Rated 5 out of 5 stars

Helping people understand and helping…

Helping people understand and helping people improver their credit.

April 29, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback! We’re passionate about helping people better understand credit and take meaningful steps to improve it. We appreciate the opportunity to support you on your credit journey.

Rated 5 out of 5 stars

I joined credit pros in March 2026

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 accounts that I never thought was possible. I give Norman and company 5 stars ofcourse. If you need credit help, credit pros is best company.They do have excellent customer service.

April 29, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Maggie! We're thrilled to hear about your positive experience with Norman and our team. Helping you achieve your credit goals is our top priority, and your feedback means a lot. We're here to support you every step of the way!

Rated 5 out of 5 stars

They have good costumer service they…

They have good costumer service they talked to me and I actually understand

April 29, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear that our team provided clear communication and great customer service. Your understanding is our priority, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

I contacted The Credit Pros and spoke…

I contacted The Credit Pros and spoke with McGovern (Mack). I was so nervous and concerned about my identity with something that happened. Mack made me feel safe and took his time to explain and help me with such patience. This is my first experience. More to come with the services.

April 28, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Lourdes! We're thrilled to hear about your positive experience with Mack. It's great to know he made you feel safe and supported. We look forward to assisting you further with our services! Your trust means a lot to us.

Rated 5 out of 5 stars

Joe was a great help

Joe was a great help. Explained everything to me and made it understandable.

April 28, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic feedback! We're thrilled to hear that our team provided clear and helpful guidance. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The customer service representative

The customer service representative, he was straight forward and very helpful and was even willing to offer other information not directly relevant to the topic we were discussing.

April 28, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jordan! We're thrilled to hear that our representative provided you with helpful and straightforward service. We aim to go above and beyond for our clients, and your feedback truly brightens our day!

Rated 5 out of 5 stars

Worked with me from the start

Worked with me from the start. And very informative about the process.

April 21, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Christine! We're thrilled to hear that you found our team informative and supportive from the beginning. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

The Best Credit Repairer

So far Mr. Charles has been understanding and cooperative to my needs

April 27, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Elvira! We’re thrilled to hear that Mr. Charles has been attentive to your needs. Your satisfaction is our priority, and we appreciate your positive feedback!

Rated 5 out of 5 stars

Staff both friendly and kind

Staff both friendly and kind. Helpful and supportive In all of my questions.

April 27, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sabrina! We're thrilled to hear that our staff made such a positive impression. Your satisfaction is our priority, and we're here to help with any questions you may have. We appreciate your kind words!

Rated 5 out of 5 stars

The representative I spoke with was…

The representative I spoke with was very knowledgeable and very kind and very understanding. He explained to me all the procedures he walked me through a lot of it and explain to me what was going to happen and when.

April 27, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words, Joann! We're thrilled to hear that our representative provided you with such helpful support. Our team is dedicated to guiding our clients every step of the way, and your feedback means a lot to us!

Rated 5 out of 5 stars

Always got quick response and issues…


Always got quick response and issues taking care of.

April 27, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Cassandra! We're thrilled to hear you had a positive experience with our team. Quick responses and effective solutions are what we strive for. Your feedback truly motivates us to keep up the great work!

Rated 5 out of 5 stars

Provided useful tips

Provided useful tips

April 27, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for your positive feedback! We're glad to hear you found our tips helpful. Your success is our priority, and we appreciate your support!

Rated 5 out of 5 stars

The credit pros are really helpful and…

The credit pros are really helpful and make the total experience just so easy and comfortable

April 23, 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Anthony! We're thrilled to hear that you found our team helpful and your experience comfortable. Your satisfaction is our priority, and we appreciate your feedback!

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