I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service.... See more
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Service like it used to be
Good advice and efficient ordering over the phone.
All products I wanted were in stock.
Fast delivery of products
February 24, 2026
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Top Quality Made In England Product And Excellent Customer Service
Excellent customer service, which included, a very prompt delivery and that extra touch - a free bag of Haribos, inside the jelly mould, which delighted my daughter.
February 16, 2026
Great company all items were good quality
Great company all items were good quality ,very well packaged and super fast delivery.It will be my first choice for household items in the future.
January 12, 2026
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Excellent service
Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service. Thank you
December 31, 2025
It was not value for money I don’t…
It was not value for money I don’t think I will ever buy again fron crocks
December 21, 2025
Reply from The Crock Ltd
Good morning Jaskiran,
We are sorry to hear that you are un happy, Please can you elaborate on why you feel your purchase was not good value for money?
I have just checked over our emails after being away for the Christmas break and can see no direct emails from yourself where we would have been happy to help and resolve any issues you feel you are having.
We are a small family run business and pride ourselves on our customer service and we will almost certainly always do everything we can to make sure our customers are happy.
I look forward to hearing from you.
Kind regards
Lee
Director
Really helpful and very friendly
Really helpful, great communication. Huge range of wonderful products. I was able to find exactly the thing I was looking for, and could even request the colour I wanted. Extremely fast delivery. Really recommend.
December 10, 2025
Reply from The Crock Ltd
Thank you for such a lovely review.
Many thanks
Lee
Excellent Service
Items ordered on Monday and delivered on Thursday - that's good service as far as I'm concerned!
Very pleased, and wouldn't hesitate to order from The Crock in future!
December 8, 2025
Reply from The Crock Ltd
Thank you so much,
If there is anything else we can help you with please do contact us.
Many thanks
Lee
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If I could rate these people higher I…
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to our home. Service from me is above and beyond. I hardly ever write reviews but certainly had too in this instance.
November 28, 2025
Reply from The Crock Ltd
Hello,
Thank you for such a lovely review it was my pleasure to sort this problem for yourself and i hope they loved it.
Kind regards
Lee
Reply from The Crock Ltd
Thank you So much
Reply from The Crock Ltd
Thank you for such a great review.
Great service
Ordered online, came in a couple of days with a pack of sweets included. Brilliant.
December 1, 2025
Reply from The Crock Ltd
Thank you,
We hope you enjoyed the sweets :P
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The order arrived Very quickly and it…
The order arrived Very quickly and it was well wrapped
November 29, 2025
Reply from The Crock Ltd
Thank you for your lovely review
Prompt and exactly what we wanted type and size plus a packet of sweets
Prompt and exactly what we wanted type and size plus a nice touch with the swe
November 20, 2025
Brilliant service
I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by Royal Mail who knew how to enter our gated community. Thank you
November 3, 2025
I lovve visiting the shop when we are…on holiday
I lovve visiting the shop when we are on holiday and make purchases.and when I wanted items I know they sell I decided to try the on-line service which was spot on. I look forward to visiting the shop again
October 28, 2025
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Happy with the fast delivery thank you…
Happy with the fast delivery thank you very much for such a quick delivery.
October 11, 2025
Good communication
Good communication, quick delivery and well wrapped for protection.
October 7, 2025
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