Customer service staff couldn't be more helpful. my delivery was late and damaged, missing product on arrival and they arranged for replacements without any hassle. Just a shame they use Evri for cou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... See more
Replying to Craft Gin Club now owned by The Curious Drinker! Unbeknown to me!! Desmond Jones, based in Durban South Africa! was helpful but could jot deal directly with my issue of a returned i... See more
My online shopping resulted in a gift of rum samples which were sent out immediately. Packed really well, they were a lovely treat. Customer service at Craft Gin Club is very responsive. Today I spoke... See more
Company details
Written by the company
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Contact info
Alpha House, 100 Borough High Street , SE1 1LB, London, United Kingdom
- members@thecuriousdrinker.com
- thecuriousdrinker.com
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Anna was great on the phone
Anna was great on the phone, my experience has been good with curious drinker. Would have been nice to be able to cancel online instead of a phone call.
July 9, 2026
Unprompted review
Products are good
Products are good, a service I would recommend. Service agent Anna was very helpful.
July 9, 2026
Unprompted review
Horrible customer journey
Awful service. Trying to cancel is a nightmare.
Then you want to refuse delivery but there is no return address which means you have to pay to return.
Avoid!
June 30, 2026
Unprompted review
Reply from The Curious Drinker
Hi Ceejay, We're sorry to hear that your experience left you feeling this way.
We appreciate your feedback regarding the cancellation process, and we're sorry it didn't meet your expectations.
In relation to your return, we'd like to clarify that if you decide you no longer want your box, you're welcome to return it. Full instructions, including the returns address, are available on our website in our Help Centre and FAQs, or our membership team can provide these details if you get in touch.
We understand that returns can be frustrating, and we're always looking at ways to improve our members' experience. Thank you for taking the time to share your feedback.
Kind Regards,
James
Memberships Executive
What a great team they have ..ive had a…
What a great team they have ..ive had a few problems with delivery people ....but the team have sorted it so well.....thats why im continuing my subscription...keep up the good work and well done
July 8, 2026
Unprompted review
Replying to Craft Gin Club now owned by…
Replying to Craft Gin Club now owned by The Curious Drinker! Unbeknown to me!!
Desmond Jones, based in Durban South Africa! was helpful but could jot deal directly with my issue of a returned item and refund. It has been escalated to the UK base
Whilst I have sent two emails in to cancel my subscription, it turns out I should have phoned in. This was hidden in a stream of emails... in this day and age
July 8, 2026
Unprompted review
Absolutely Rubbish
Absolutely Kak. The only decent mention was Des at customer 'service' and even that didn't turn out right! The subscription "offer box" had only a few miniature 'spiced' rums that were awful. So many snacks and flavoured sweet drinks which had no connection to RUM.
My fault but I didn't read the small print and realise that I was signing up to a monthly subscription 😅
However, trying to cancel the subscription was a mare and took me forever and a day! The only possible way to cancel is via phone, and i don't have 8 eight hours to be put on hold. Using the "enter your number and we'll call you back" funny enough, doesn't work!
I'm pretty sure this goes against the Consumer Act (following up with Sir Martin Lewis)
Eventually I managed to cancel my subscription, and guess what .... No refund and a bottle is being delivered!
#overandout
July 8, 2026
Unprompted review
Reply from The Curious Drinker
Hi Spencer, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We're particularly sorry that you didn't enjoy the contents of your introductory box. As we curate a variety of rum styles, mixers and snacks to create a complete tasting experience, we appreciate that not every selection will suit every palate.
We're also sorry to hear that the subscription caught you by surprise. We do try to make this as clear as possible throughout the sign-up process, with the membership explained at multiple stages before checkout and followed up with a series of welcome emails outlining how the subscription works, including when payments are taken and how to manage your membership.
Regarding your cancellation experience, we appreciate your feedback. Our Team handles cancellations over the phone so they can answer any questions and ensure everything is processed correctly. While our average total call time, including any wait, is around two minutes, we recognise that during particularly busy periods waits can occasionally be longer, and we're sorry if that was your experience.
With regard to the final box, once the billing deadline for a month's shipment has passed, we're unable to swap or stop that dispatch as the order has already entered our fulfilment process. However, our members are never stuck with a box they don't want, unopened boxes can be returned to us in line with our returns process.
We're pleased that Des was able to assist you, although we're sorry we couldn't leave you with a better overall impression. We genuinely value all feedback as it helps us improve the experience for our members, and we wish you all the best going forward.
Kind Regards,
James
Memberships Executive
Desmond was very helpful and polite
Desmond was very helpful and polite. He gave me good options as alternatives to cancelling but was very understanding when I refused.
July 7, 2026
Unprompted review
Cancellation
Easy to cancel and straight forward. I spoke to a lady called Anna and she was great.
July 7, 2026
Unprompted review
Received an offer so the gin box worked…
Received an offer so the gin box worked out very good value. Delivery was quick and securely packaged.
Gins are great quality and the contents of the box was impressive.
Cancelled due to affordability at the moment but would definitely rejoin if the offer is right. Anna from customer service was extremely helpful and professional in getting my subscription cancelled.
July 6, 2026
Unprompted review
Anna was great
Anna was great. Polite, thorough, informative, friendly.
July 6, 2026
Unprompted review
Anna was extremely helpful when I…
Anna was extremely helpful when I contacted the customer service department.
July 6, 2026
Unprompted review
Having eventually cancelled my…
Having eventually cancelled my subscription for their overpriced gin and snacks I find I have to pay the postage myself to send back the second unwanted box I received
July 5, 2026
Unprompted review
Reply from The Curious Drinker
Hi Mr Colin, Thanks for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience.
We do want to reassure you that every Curious Drinker box contains products with a retail value that's greater than the price our members pay, always over £47. If you'd ever like to see a full price breakdown of the contents, our team is always happy to provide one.
Regarding your return, once you've sent the box back to us, please get in touch with our customer support team and we'll arrange your refund as soon as the return has been received.
We appreciate you giving us a try and thank you for your feedback, which helps us continue to improve our service.
Kind Regards,
Sophie
Memberships Executive
Very good customer service
Very good customer service. Keenan was quick, efficient and sorted my query out.
July 4, 2026
Unprompted review
The boxes are fine but they intentionally make it difficult to cance
The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible.
Transparent subscription company tactic: easy to sign up by email. But sorry, the only way to cancel is calling us during work hours.
July 4, 2026
Unprompted review
Reply from The Curious Drinker
Hi AJ, Thanks for taking the time to leave a review, and we're pleased to hear you enjoyed the boxes.
We're sorry that the cancellation process left you feeling frustrated. We do ask members to call us to cancel, but it's certainly not intended to make things difficult. We genuinely value the opportunity to speak with our members, answer any final questions, resolve any outstanding concerns, and gather feedback that helps us continue to improve.
We appreciate that a phone call won't be everyone's preferred method, and your comments have been noted. Thank you for giving The Curious Drinker a try and for sharing your feedback.
Kind Regards,
Sophie
Memberships Executive
Desmond was helpful and got done what I…
Desmond was helpful and got done what I requested very quickly
July 3, 2026
Unprompted review
The boxes have been great and the…
The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate.
The website is very misleading in regards to cancellation. The FAQ suggests using the members area. This does have a section for cancellation however it does not work. I have since had confirmed the only way to cancel is by phoning. The website is wrong and I do feel this is a trap of inconvenience to stop people cancelling.
July 3, 2026
Unprompted review
Didn't receive first delivery and not…
Didn't receive first delivery and not given refund for recent payment. Not good that only way to cancel is by phone call. Introductory delivery arrived after 3 months. Still no refund.
July 3, 2026
Unprompted review
Reply from The Curious Drinker
Hi Ian, Hi, thanks for taking the time to leave your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations.
Having looked into your account, we can see you joined us in May and have placed two orders, both of which have now been delivered. We're sorry if there was any confusion or delay with your first delivery, and we'd be happy to look into any outstanding refund query if you contact our Membership Team directly.
Regarding cancellations, we do ask members to call us. We know this isn't everyone's preferred method, but we value the opportunity to speak with our members, answer any final questions, resolve any concerns where we can, and gather feedback that helps us improve.
We appreciate you giving us a try and would welcome the chance to discuss your experience further and make sure any remaining issues are fully resolved.
Kind Regards,
James
Memberships Executive
Dreadful subscription service - you can’t cancel as they don’t provide any link to allow it despite saying they do in their FAQs !!
This is a “Hotel California” company, great while you’re ordering, but god help you if you want to leave - you look up “how to cancel membership”; it gives a set of instructions (log into account, go to members area, go to account details or settings and billing section and click on “Want to cancel your membership” or “Cancel Subscription” button) - except, when you log into your account on their website, there is no option to cancel subscription, all you can do is skip a box - but, watch out as you can now only skip 3 deliveries and then they’ll override the customer choice and charge you for a box you don’t want - and they don’t tell you that you can only skip 3 in a row! Oh, and if you fall foul of this new rule and they charge you for a box you thought you had skipped and don’t actually want, they then won’t cancel the order, even if it’s more than a week before the order is sent out to you, you’re stuck with it!! Plus, if you want a refund, you have to pay a courier to send the box back to them which isn’t refunded - and I doubt they’ll refund the delivery cost you paid when they charge you for the box either so, even if you return the order, they’re still making money out of you!!
So, having got nowhere on their website, you google how to leave, it says to ring them - but they don’t have a phone number to call!! No wonder they don’t have a customer service phone number - they don’t want to deal with people trying to get a refund or trying to leave them!!
Can’t wait for them to reply on here so I can hear their excuse for why I can’t cancel the account in the members area of their website using the method they quote in their own FAQs!!
July 1, 2026
Unprompted review
Reply from The Curious Drinker
Hi There, We're sorry to hear that you feel this way.
Memberships can absolutely be cancelled. To do so, simply give our Team a call. Our average wait time is around 2 minutes, and our cancellation number is provided in the members' area as well as in our email communications.
We also offer flexibility with memberships. Every member can choose from three delivery frequencies; monthly, every two months, or every three months and you can switch between these options at any time to suit your needs.
If you need to skip deliveries, you can skip up to three consecutive boxes directly through your members' area. If you need a longer break, all you need to do is email our Memberships Team and we'll be happy to arrange an extended pause or help move you onto a membership schedule that's more suitable.
Regarding returns, customers are welcome to return unopened boxes in line with our returns policy. As stated in our terms, the cost of returning the parcel is the customer's responsibility.
We always encourage customers to contact us directly if they need assistance, and we're committed to finding a solution wherever possible.
Kind Regards,
James
Memberships Executive
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