The Directory Guys Ltd UK Reviews 

1,872
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for thoroughly explaining onboarding processes and significantly boosting online visibility. Many people truly appreciate having dedicated account managers who consistently provide reliable support, practical advice, and great ideas to help local businesses grow successfully. Some reviewers were not happy with aggressive sales tactics and felt that contract terms or specific service details were vague or unclear. A few individuals also experienced frustrating difficulties regarding domain management and felt that certain features did not meet their initial expectations.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting the helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting advisors who take the... See more

Service

Consumers find service to be a strong satisfaction, praising the helpful team and effective results.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting straightforward onboarding processes... See more

Website

Reviewers highlight positive aspects of website optimization, noting that their online visibility has... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with The Directory Guys for 10 years, they have helped me rank highly on Goggle and supported me with marketing ideas such as Google Adwords and Google reviews. With all three of my bea... See more

Company replied

Rated 5 out of 5 stars

I have been with the Directory guys a few years now and absolutely love their work. I have been working with Gino for maybe the last 2 years and he is 10/10 I would highly recommend! He’s really helpe... See more

Company replied

Rated 5 out of 5 stars

Andre is very helpful. Even though he is busy with many other clients, he always finds time in his day to help me. He’s been a massive part of me staring up my own small business. If anyone else is th... See more

Company replied

Rated 5 out of 5 stars

We have been working with the directory guys for a few months now and we are seeing results. I recently spoke to Matt to discuss our progress and really appreciated the honesty. A lot of companies in... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,872)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nivan was very helpful and…

Nivan was very helpful and understandable into my business situation and got me set up with a new review tool to help me out

June 3, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! We're glad Nivan was helpful and took the time to understand your business needs, getting you set up with a new review tool. We appreciate your support!

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Rated 5 out of 5 stars

Great customer service

Jess is so lovely and patient. She made the whole process seamless. Thanks Jess

June 3, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

We're so glad Jess made the process seamless for you and provided such patient, lovely support. We'll be sure to pass this on to her. We really appreciate your feedback!

Rated 5 out of 5 stars

Nivan very good guy

Nivan very good guy
Excellent

June 3, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! We're glad to hear you had a great experience with Nivan. We appreciate your support!

Rated 5 out of 5 stars

Excellent Service very friendly and…

Excellent Service very friendly and great communication.

June 2, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

We're glad you enjoyed our friendly service and communication. Thank you for leaving a review and if you need any further help just reach out to your account manager

Rated 5 out of 5 stars

Helpful and knowledgeable

Great service

June 2, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind words! We're glad you had a great experience and appreciate the feedback

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Rated 5 out of 5 stars

Chantelle and Nivan were attentive and excellent

Chantelle was very thorough and took her time with explaining the RevU extension and then Nivan was attentive and listened to my concerns and gave me solutions as well as step by step instructions for the process

June 1, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! We're glad Chantelle thoroughly explained the Revu extension and that Nivan listened to your concerns and provided clear, step-by-step solutions. We appreciate your support

Rated 5 out of 5 stars

Ever since I’ve started with them

Ever since I’ve started with them, I have lots of customers asking for quotes.
My review for them is positive because they’ve helped me and being 24/7 on google that means my business is seen.

December 1, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your positive feedback! We're pleased to hear you're receiving more quote requests and that your increased online visibility is helping your business grow. We appreciate your support.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative, gave simple instructions through every step.

June 1, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind review! We're pleased to hear that you found our service helpful and informative. We appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

it was great service

it was great service

June 1, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your wonderful review! We're delighted to hear you were happy with the service. Your kind words mean a lot to us

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Rated 5 out of 5 stars

Very nice person

Very nice person

May 29, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind review! We really appreciate your feedback and are delighted to hear you had a positive experience.

Rated 5 out of 5 stars

I have been with the directory guys…

I have been with the directory guys for nearly one year and I must say it was a bit slow to start with but now my work is picking up , every time I finish a job I get my leave a review card out and I get the client to leave a review there then Alisha has been great and very supportive and she calls me once a month too see how I am doing.
Don't waste your money on checkatrade bark trust a trader J just go with the dictionary guys you wo t go wrong. Patrick Dpjetwash

May 27, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind feedback! We’re really pleased to hear your business is picking up and that you’ve found the review process helpful. It’s great to know you feel supported along the way, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

My Business is booming since i joined…

My Business is booming since i joined the
TDG. I would definitely recommend having a go . You might be sceptical about this I was but trust me this guys know what they are doing.

May 27, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your great feedback! We’re really pleased to hear your business is thriving since joining TDG. We truly appreciate your recommendation and are glad you took the leap with us

Rated 5 out of 5 stars

Bethany is an amazing communicator

Bethany is an amazing communicator, exceptionally helpful, very knowledgeable and always has your businesses success at heart. I couldn’t have asked for a better contact within ‘The directory Guys’. Thanks to Beth my company went from strength to strength. I will always highly recommend’The Directory Guys’ and I particularly Beth. Thanks mate.

May 27, 2026
Unprompted review
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Reply from The Directory Guys Ltd UK

Thank you so much for your amazing feedback! We’re thrilled to hear about your positive experience and the progress your business has made. We really appreciate your recommendation

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Rated 5 out of 5 stars

I had a wonderful experience working…

I had a wonderful experience working with Jess. She has always been caring, loving, and understanding throughout the whole process. Her support and dedication truly made a difference, and she genuinely cares about helping her clients succeed.

I would definitely recommend this service to everyone who has a business. I’ve personally seen real results in just a couple of months, and I’m very happy with the progress so far. Jess goes above and beyond, and it’s clear she is passionate about what she does.

May 26, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience and are seeing real results. We really appreciate your recommendation

Rated 5 out of 5 stars

Chantelle was great to speak to…

Chantelle was great to speak to explained everything to me eouod recommend to anyone

May 26, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind feedback! We’re glad everything was clearly explained and you had a positive experience. We really appreciate your recommendation!

Rated 5 out of 5 stars

Thank you for supporting my business…

Thank you for supporting my business and helping it grow and reach more people.
I want to thank my profile managers Zoe, Ellie and Gino for the outstanding work that they provide.
Thank you ❤️

May 22, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your kind words and support, it truly means a lot! We’re delighted to hear your experience has been so positive, and we really appreciate your trust in us to help your business grow. We’ll be sure to pass your thanks on!

Rated 5 out of 5 stars

Chantelle was professional and helpful

Chantelle was professional and helpful with great communication and gave me confidence in the REVU program.

May 21, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind feedback! We’re glad you had a positive experience and felt confident in the REVU program. We really appreciate your support

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Rated 5 out of 5 stars

Chantelle was professional and helpful

Chantelle was professional and helpful. She provided me with confidence in the product.

May 21, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your kind feedback! We’re so pleased to hear you had a positive experience and felt confident in the product. We truly appreciate your support!

Rated 5 out of 5 stars

Friendly but professional

Chantelle gave me an absolutely excellent experience today. She is extremely friendly, funny, and professional all at once. You can tell she is genuinely caring and thoughtful in everything she does. I couldn't have asked for better service

May 21, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your lovely feedback! We’re so pleased to hear Chantelle gave you such a positive experience. Please take advantage of our referral scheme by calling your account manager

Rated 5 out of 5 stars

Had a Great conversation with Chantelle…

Had a Great conversation with Chantelle , helping me and my aging business stay new and modern .highly recommend The Directory guys .

Ross
Treehugger and son Tree services ltd 🙏🌳

May 21, 2026
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thanks for your great feedback. We’re really pleased to hear you had a positive conversation with Chantelle and that you’re feeling supported in keeping your business modern and up to date. We really appreciate your recommendation and look forward to helping you further.

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