The Elephant in the Room Gifts Reviews 236

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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Rated 5 out of 5 stars

Amazing gift pack

Amazing gift pack, fast delivery and appreciated the personal message from Roisín. Made someone going through a difficult time very happy

May 18, 2026
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Rated 5 out of 5 stars

Easy to order and beautifully presented

It was very easy to put together a bespoke gift and have it delivered.
I had forgotten to put a message with the order and Roisín contacted me by email to remind me, which was extremely helpful. The gift was delivered within 2 days of ordering and was received with delight.

May 10, 2026
Rated 5 out of 5 stars

absolutely fantastic from start to…

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day super quick, just a very easy process and the products are beautiful.

May 6, 2026
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Rated 5 out of 5 stars

Excellent service

Amazing small business with beautiful thoughtful items that are lovely as a gift or even just as a treat for yourself. Excellent customer service.

May 6, 2026
Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company, couldn't do enough to help me with my order. Roisin went above and beyond to make sure it got to me. Products were gift-wrapped and in beautiful packaging. Highly recommend.

April 30, 2026
Rated 5 out of 5 stars

excellent - a point of difference gifting

excellent, I was blown away with the care that was put into the packaging & the lovely presentation.
Well Done a small token to put a smile on a face when the chips are down !!
Love the options of humour - Well Done again and congratulations on your fabulous business
Thank you
Gemma

April 29, 2026
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Rated 5 out of 5 stars

A great personal service

A great personal service, very helpful. Lovely quality products.

April 8, 2026
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Reply from The Elephant in the Room Gifts

Orna, thank you so much for the lovely feedback and the five stars, I really appreciate it.

Personal service matters a lot in a business like ours, so I’m delighted it made a difference for you.

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Not received

My query was dealt with so quickly and professionally

April 10, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for updating your review, we really appreciate it.

I’m really glad we were able to sort everything quickly for you. Delays can be frustrating, so I’m happy it was resolved without any further stress! Remember we are always contactable and will do our best to resolve any issues asap.

Thanks again for taking the time to leave a review. I know it takes time and we really do appreciate your support and value your custom. Thanks again Wilma.

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Rated 5 out of 5 stars

Website very easy to explore with a…

Website very easy to explore with a lovely range of gifts. Very clever website and gift ideas especially when its at difficult times for people going through cancer.

April 3, 2026
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Reply from The Elephant in the Room Gifts

I really appreciate you taking the time to leave a review and delighted that you found the website easy to navigate and the gifts suitable. That's very important to us! Thanks again, your feedback is greatly appreciated.

Rated 5 out of 5 stars

Thoughtful gifts for someone going…

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a lovely gift box with a heartfelt message for a precious loved one going through an awful diagnosis/treatment. Also, excellent customer service. I had forgotten to chose a gift box and to include a message for the recipient, but the lovely people at Elephant in the room noticed, contacted me and sorted it right out, even sent me a photo of the finished package ready to sent off. Great company, wonderful customer service. Five stars.

March 30, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for this, it really means a lot.

I’m delighted to hear that you love our concept and found everything easy to choose from. When someone you care about is facing a tough diagnosis, the last thing you need is added stress, so I’m happy we were able to sort the box and message quickly for you.

Thanks again for taking the time to write this. It really is very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, very fast delivery and the recipient was thrilled with the socks, herbal tea and mug which was beautifully packaged I believe. During her treatment she is cold so the socks are a godsend and is feeling nauseous and can’t drink regular tea, she is looking forward to trying the herbal tea. Well done on selecting really useful gifts xxx

March 31, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much Carol for taking the time to leave this.

I’m really glad the socks, tea and mug were so well received. Treatment can be tough in so many small ways, so it’s good to hear the socks are helping and that the herbal tea might be something she can enjoy.

That’s exactly why we’re careful about what we include. ☺️

Thanks again for taking the time to write this review. It’s really appreciated. 🙏🏼

Rated 5 out of 5 stars

Very positive experience with this…

Very positive experience with this company. They were very considerate and communicated really well. Things I had not thought of so I would definitely use them again. Gift was wel wrapped and seems to have been very well received. Very thoughtful.

March 9, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for this Louise.

Getting feedback like this is so beneficial, not only for us but for other customers. And it’s also lovely to hear the gift was well received.

Thanks again for taking the time to leave a review. We really do appreciate it.

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Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with. From the order right through to delivery it was a pleasure. These gifts are inevitably at times of worry and distress but it was genuinely lovely to deal with this company. The hamper was also beautifully created. I cannot recommend theelephantintheroom highly enough.

March 23, 2026
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Reply from The Elephant in the Room Gifts

That’s such a lovely heartfelt review Thomas. Thank you so much for taking the time to leave it. It means the world to us knowing that you found the process was easy as this is what we set out to do.

And I’m delighted to hear that the hamper was well received. ☺️

Thank you again for the recommendation. It’s very much appreciate. 🙏🏼

Rated 5 out of 5 stars

Fantastic Irish Business

First of all I was so delighted with the high quality and how pretty the mastectomy pillow was and how much my mom loves it, but the customer service Roisin makes sure her customers receive is absolutely fantastic too! I would recommend Elephant in the Room to all my friends and family and will 100% be making further beautiful purchases. Thank you Roisin.

March 2, 2026
Unprompted review
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Reply from The Elephant in the Room Gifts

Megan, thank you so much for this.

I’m really glad your mum is happy with the pillow, that’s the most important thing! They’re made to be both practical and a little bit lovely while also bringing comfort, so it’s great to hear she loves it.

And thank you for the kind words about the service too. I really appreciate the recommendation. I hope your Mum is recovering well. ❤️ Roisin

Rated 5 out of 5 stars

Excellent website..

Excellent website... fantastic range of gifts and superquick service

March 12, 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your lovely feedback Anne.

We are delighted you found the website easy to use and the range helpful. We are also glad everything arrived quickly.

Really appreciate you taking the time to share your experience. Thank you again.

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