The Elephant in the Room Gifts Reviews 

247
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gifts are thoughtfully curated, offering a wonderful selection of items for anyone going through a difficult time. Many people note that the products are of exceptional quality, making them truly perfect and meaningful presents. Consumers are extremely pleased with the fast delivery services and the gorgeous, careful packaging. Reviewers emphasize that the staff is exceptionally kind and helpful, often going above and beyond to ensure everything is perfect. Overall, buyers consistently find the entire ordering process completely seamless and plan to warmly recommend this wonderful business to friends.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a thoughtful and well-curated range... See more

Service

People report positive experiences with service, highlighting top quality support during difficult times.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Staff

Users describe positive interactions with staff, highlighting the incredibly helpful, friendly, and... See more

Quality

Consumers find quality to be a source of great satisfaction and delight, expressing a strong consensus... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(247)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Lovely personal thank you note included.

January 5, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Claire for the wonderful feedback and amazing 5 stars!

The little details matter to us so we are delighted that you appreciated our personal note.

Thank you again for taking the time to leave a review.

Advertisement
Rated 5 out of 5 stars

Extremely kind and efficient.

Extremely kind and efficient.

January 5, 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Elizabeth, your feedback is very important to us.

We really do appreciate you kind words and wonderful 5 stars!

Thank you again for taking the time to leave a review.

Rated 5 out of 5 stars

Beautiful books that I bought that…

Beautiful books that I bought that were full of encouragement. Service very efficient and fast.Very helpful and positive with feedback on items I was buying.

December 22, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Margaret, thank you so much for this feedback.

We’re so pleased the books felt encouraging, that’s exactly what we hope they’ll be. It’s lovely to hear the service felt efficient and that the feedback helped while you were deciding.

We really appreciate you sharing your experience with us and other readers. Thank you again sincerely. x

Rated 5 out of 5 stars

Hands down, this is one of the most thoughtful small businesses...

I’ve known about The Elephant in the Room for a few years now. I’d browsed the website many times, always thinking how thoughtful and unique it was, but thankfully, I’d never been in a position where I needed to use it.

Sadly, that changed recently when one of my dearest friends was diagnosed with non-Hodgkin’s lymphoma. Like anyone in that situation, I desperately wanted to do something to send comfort, love, support, but the last thing I had the energy for was trawling through websites or walking around shops trying to piece together the “right” gift.

That’s where The Elephant in the Room truly shines.

Everything is already there practical, beautifully thought-out, well-researched and genuinely useful items that actually support someone going through illness. Even more incredibly, this woman-run business has carefully grouped care packages by illness, so you can simply click, choose, and know you’re sending something meaningful and appropriate without having to overthink or overwhelm yourself.

My friend absolutely loved the care parcel I sent her. She especially mentioned the queasy drops, saying they were the only thing that helped get rid of that awful metallic taste chemo leaves in your mouth.

Hands down, this is one of the most thoughtful small businesses I’ve ever come across with the biggest heart behind it.

I could not recommend The Elephant in the Room highly enough. A beautiful business doing deeply meaningful work.

December 23, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Gena, I don’t quite know what to say, thank you.

I’m so sorry you and your friend are facing this. It really can be overwhelming trying to find something that feels right, so I’m very glad the website helped make that part a little easier for you.

Hearing that the queasy drops actually helped her means such a lot. And your words about the heart behind the business, they’re incredibly encouraging. Running a small business in this space can be emotional at times, so support like yours genuinely keeps me going.

Thank you for taking the time to write this and for backing what I do. It means more than you will ever know.

Wishing you both strength and good health in the months ahead and thank you again for taking the time to write this. Ro xx

Advertisement
Rated 5 out of 5 stars

Fantastic Service

I was a bit late ordering my cushions, just two days before my double mastectomy. Roisin got in touch with me immediately and reassured me that she would do her best to get them to me on time. She got them in the express mail and my husband had them in the car when he came to bring me home from hospital. They are the most beautiful cushions. And I also wasn’t charged for the extra post! I have to say this is top class service when you are in the most vulnerable times!

December 21, 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Maria, thank you for sharing this.

I remember how close to your surgery it was, so I’m really glad the cushions reached you in time and were there waiting when you came home. That’s exactly how it should be!

Hearing that they brought comfort during such a vulnerable moment means a great deal. And truly, there was no question of extra postage, getting them to you at that time was the priority.

I hope you’re recovering well now and being gentle with yourself. Thank you so much again for taking the time to leave this feedback. x

Rated 5 out of 5 stars

Lovely product, great quality

Lovely product, arrived quickly

December 15, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Caroline for taking the time to leave a review and for the wonderful 5 stars.

We really appreciate the feedback.

Rated 5 out of 5 stars

A little piece of 💘 in a box

I have ordered care packages quite a few times and can honestly say the items included are of the highest quality, the packaging is beautiful and the packages have been delivered in super quick time. My friends that have received the gift boxes were really delighted with the contents. I would highly recommend purchasing these care packages for anyone going through tough time.

December 9, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Mary, this is such a lovely way to describe it, a little piece of love in a box. 💞

It really means a lot that you’ve come back to order more than once. Knowing your friends were genuinely delighted with what they received is the best feedback we could ask for.

Thank you for your continued support and for recommending us, it never goes unnoticed. Ro xx

Rated 5 out of 5 stars

Super customer service, Super Products

Super customer service and speedy delivery. The Elephant in the Room exceeded expectations and I'd be happy to order from them again.

December 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Claire, thank you, that’s really good to hear.

We’re glad everything arrived quickly and that the whole experience met (and even exceeded) your expectations. That’s always what we aim for!

We appreciate you taking the time to share this feedback. Thank you!

Advertisement
Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase. Was delivered quickly and a lovely hand written note of thanks x

December 8, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Nicola for leaving a review and for such a fabulous one at that!

We really appreciate you taking the time to leave it. Thank you too for the wonderful 5 stars. ❤️

Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts, so well presented and packaged, individually wrapped with a heartfelt handwritten message.

December 3, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Clar, that’s so lovely to read, thank you.

I’m really glad the wrapping and handwritten note meant something. We really believe in the small details when it comes to making someone feel special.

Thanks again for taking the time to write a review and the wonderful 5 stars.

Rated 5 out of 5 stars

Beautiful product & great service

Beautiful product, exactly as it looked on the website, and delivered within a couple of days. Great service, will order from this lovely company again.

December 1, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Lisa, that’s so nice to hear, thank you.

I’m really glad it looked just as it did on the website when it arrived. There’s nothing worse than surprises for the wrong reasons! And I’m happy it got to you quickly too.

Thanks a million for taking the time to write this review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really friendly and efficient. I even got a personal email about my order to ensure that my card would have a message in it. Great care was taken to ensure the person I was sending the care package to would get a quality product. Thank you.

November 20, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Tracei, that’s so kind of you, thank you.

I’m really glad the extra email about the card was helpful. It’s such a small thing, but when you’re sending something meaningful, those details matter.

It means a lot to us to hear you felt the care behind it aslo. Thanks again for taking the time to say so and for leaving such positive feedback. Thank you!

Advertisement
Rated 5 out of 5 stars

V efficent service

V efficent service. Thoughtful message.

November 20, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Nora for taking the time to leave a review. Your feedback is important to us and it is very helpful to others. Thank you!

Rated 5 out of 5 stars

Fast delivery and exceptional customer service

Fast delivery and exceptional customer service. I created my own care package for a friend which was beautifully put together. I had to contact Roisin by WhatsApp as I forgot something in my order and she replied immediately and sorted it out. I also received a personal email from Roisin with a photo of the made up care package before it was posted out. My friend absolutely loved it and the products are amazing! Highly recommend.

November 12, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Pamela, this is so lovely to read, thank you.

I’m really glad we were able to sort things quickly when you got in touch. It’s easily done when ordering with a little bit of extra care, so I’m happy it was straightforward to fix. And I’m delighted your friend loved the care package when it arrived.

Thanks a million for sharing this, your feedback really does mean a lot.

Rated 4 out of 5 stars

Excellent service

Excellent service, delivery super quick
Beautifully packaged

November 19, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to leave a review Mari.

We really appreciate the feedback. It's not just helpful to us but to others. Thank you!

Rated 5 out of 5 stars

Beautiful gift for loved one

I ordered a beautiful gift for a loved one who was recovering from surgery. Roisin contacted me via email to double check if I wanted a personalised card included, she added the personalised card to the package and sent me a photo of what the gift looked like. She really went above and beyond, and I was delighted to support this beautiful small business.

November 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Elaine, that’s so lovely of you, thank you.

When something is being sent to someone recovering, it’s those small personal touches that make all the difference. And I’m so pleased you were happy and also with seeing the photo before it went out.

It genuinely means a lot that you chose to support a small business like this. Thanks again for taking the time to write and for leaving such wonderful feedback.

Advertisement
Rated 5 out of 5 stars

A very happy customer

Excellent service by this company. I would definitely recommend them, the delivery was very fast and any queries I had were dealt with immediately

November 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Angela, thank you, really appreciate that feedback.

I’m glad everything arrived quickly and that your questions were sorted without any fuss. That’s always how it should be!

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

10/10 service

What a wonderful website and fantastic delivery times. I’m sure it was the owner delivered personally. A great idea and excellent selection of items for people going through a difficult time

November 4, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Emer, 10/10 made us smile, thank you!

Really glad it reached you so quickly. It’s lovely to hear you found the website helpful and the selection right for such a difficult time.

Thanks a million for taking the time to write this review. Your feedback means a lot to us.

Rated 5 out of 5 stars

Superb company

Superb company, tremendous service making difficult days so much easier to navigate.

November 2, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Mary, that’s really kind of you to say, thank you.

If we can make even a small part of a difficult time feel a bit more manageable, then we’re doing what we hoped to do. It means a lot to hear that reflected back.

Thanks again for taking the time to leave a review and for the lovely feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look