The Espresso Shop Reviews 

4,842
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly

Rated 5 out of 5 stars

Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more

Rated 5 out of 5 stars

The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more

Rated 4 out of 5 stars

prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more

Company details

  1. Coffee Machine Supplier
  2. Coffee Wholesaler

Written by the company

For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(4,842)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent!

Good, prompt service on deliveries and quick answers to the occasional mail when you get stuck while replacing seals on a La Pavoni. Really excellent.

July 2, 2025
Rated 5 out of 5 stars

Eureka Mignon Specialita very good choice!

Easy to order Eureka Mignon Specialita Coffee Grinder 230V - Chrome, arrived next day and it was well packaged.
The grinder surpassed my expectations in terms of ease of use, the grind is easy to set, no static charge so coffee doesn’t cling to grinder, precise setting admittedly I’ve only use espresso grind but have no doubts that it will be fine for Moka pot or French press.

June 13, 2025
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Rated 3 out of 5 stars

Good range of products and every spare…

Good range of products and every spare you could imagine. However, recently purchased a new piston and it was really tatty when it arrived. They assured me this item was new and they said I could refund, but the cost of returning it would have meant I'd have got virtually nothing back. I know it wouldn't have impacted performance but I want my machine to look loved inside and out.

May 1, 2025
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Rated 5 out of 5 stars

Overall great service

Overall great service. Great prices and quick shipment to the USA. I bought a new heating element for a La Pavoni Millenium Pro at half the price as one from a local reseller here in the States.

April 17, 2025
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Rated 5 out of 5 stars

Happy customer

Very quick service and I’m happy with the parts. I have been struggling with a leak at one of the gasket points but I don’t think that’s the fault if the gasket at this point.
Shipping to NY was quick! Well done!

March 18, 2025
Rated 1 out of 5 stars

Poor customer service

I believe that the company sold me an espresso filter that was different than presented on their website. I sent them an e-mail regarding this, but the company has not bothered to reply. So I will not be doing any more shopping from The Espresso Shop.

March 10, 2025

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